Marc Ziegele

Dados Biográficos

ID388027
NOMEMarc Ziegele
PRENOMESMarc
SOBRENOMEZiegele
ASSINATURAZIEGELE M
AFILIAÇÕESHeinrich Heine University Düsseldorf
ORCID0000-0002-2710-0955
VERIFICADOSim
TOTAL DE OBRAS35
TOTAL DE CITAÇÕES154
TOTAL COMO AUTOR35
TOTAL COMO EDITOR0
PRIMEIRO ANO DE PUBLICAÇÃO2013
ANO MAIS RECENTE DE PUBLICAÇÃO2026
ÍNDICE H7

  • AI for democratic participation? Citizens’ perceptions of problems in online participation processes and AI-based solutions

    Open AccessCarina Weinmann, Mira Warné et al.ARTICLEJournal of Information Technology…2026

    This study investigates citizens’ perceptions of problems in online citizen participation (OCP) and their views on the potential of artificial intelligence (AI) to address them. Based on a nationwide survey in Germany (n = 484), we identified six categories of perceived problems, including lack of binding consequences, issues related to the usability and functionality of OCP platforms, and deficits in tolerance and civility. Participants consider…

  • Adolescents’ Trust in News Media

    Open AccessIlka Jakobs, Henriette P Pohle et al.ARTICLEJournalism & Mass Communication…2026

    We examine what types of news media trust can be identified among adolescents based on their trust levels and the degree of elaboration about media. Moreover, we investigate the role of socialization contexts (family, peers, and schools) in the development of adolescents’ media trust and ability to elaborate. Through qualitative interviews with 50 German adolescents aged 14 to 19, we find 5 types, with only a minority of adolescents showing highl…

  • From Unpolitical Sporadics to Political Activists

    Open AccessGerrit Philipps, Ole Kelm et al.ARTICLEEuropean Journal of Communication2025Referências: 43

    The diversity of social media platforms has expanded the possibilities for citizens to encounter political content and express political opinions. However, the patterns of users’ contact with political information and political expression across different platforms are largely unclear. Based on survey data from Germany ( n = 1054), this study investigates social media use, exposure to political content, and political expression across nine platfo…

  • Which Perceived Opinion Climates Influence the Participation in Online Political Discussions

    Ole Kelm, Marco Dohle et al.ARTICLEJournal of Broadcasting &…2024

    Based on the Spiral of Silence theory, we posit that people perceive opinion climates on three different levels: the opinion climate (1) in society, (2) among their friends, and (3) in a specific situation. Based on a three-wave panel survey with two embedded experiments (N = 1,286), we analyze whether these perceived opinion climates influence the participation in online political discussions. Results show that perceptions of the opinion climate…

  • Technology acceptance and transparency demands for toxic language classification – interviews with moderators of public online discussion fora

    Open AccessLena Katharina Wilms, Katharina Gerl et al.ARTICLEHuman-Computer Interaction2024

    Many online discussion providers consider using algorithm-based moderation software to support their employees in moderating toxic communication. Such technology is also attractive for public discussion providers, including public administration and public service media. To ensure successful implementation, however, it is crucial that moderators can correctly understand and use the software according to context-specific workplace requirements. Th…

  • Vom Netz genommen. Die Auswirkungen von Deplatforming auf die Online-Kommunikation der extremen Rechten auf Telegram am Beispiel der Identitären Bewegung

    Open AccessNico Bodden, Henning Alexander Holec et al.ARTICLEMedien & Kommunikationswissenschaft2023

    In unserem Beitrag untersuchen wir am Beispiel der Identitären Bewegung die Auswirkungen von Deplatforming – dem Sperren von Akteuren auf sozialen Netzwerken – auf die Online-Kommunikation von politisch rechten bzw. rechtsextremen Akteuren. Mittels quantitativer Inhaltsanalyse wurde die Kommunikation von zwei Akteuren der Identitären Bewegung auf Telegram vor und nach der Sperrung dieser Akteure auf Twitter untersucht. Vergleiche zwischen den Zei…

  • Developing an Incivility Dictionary for German Online Discussions – a Semi-Automated Approach Combining Human and Artificial Knowledge

    Open AccessAnke Stoll, Lena Marie Wilms et al.ARTICLECommunication Methods and Measures2023Citada por: 2Referências: 11

    Incivility in online discussions has become an important issue in political communication research. Instruments and tools for the automated analysis of uncivil content, however, are rare, especially for non-English user-generated text. In this study, we present a) an extensive dictionary (DIKI - Diktionär für Inzivilität, English: Dictionary for Incivility) to detect incivility in German-language online discussions, and b) a semi-automated two-st…

  • Effects of A High-Person-Centered Response to Commenters Who Disagree on Readers’ Positive Attitudes toward A News Outlet’s Facebook Page

    Gina M Masullo, Marc Ziegele et al.ARTICLEDigital Journalism2022

    This study examined what type of response to commenters who disagree led to more positive attitudes toward a news organization’s Facebook page. Results of two experiments, one in Germany (n = 764) and one in the United States (n = 763), found that a high-person-centered (HPC) response, which acknowledges people’s emotions, led to more positive attitudes toward the news organization’s Facebook page, compared with a low-person-centered (LPC) respon…

  • Political Information Use and Its Relationship to Beliefs in Conspiracy Theories Among the German Public

    Open AccessChristian Schemer, Marc Ziegele et al.ARTICLEJournalism & Mass Communication…2022

    This study investigates how exposure to different news sources, propensity to vote (PTV) for a party and demographics are related to belief in conspiracy theories drawing on three repeated cross-sectional surveys in Germany 2017–2019. Results show that frequent exposure to alternative news sites and video-sharing platforms increased conspiratorial beliefs. Frequency of exposure to the quality press, public service TV news, and news aggregators di…

  • How to get on top – the effect of rationality and incivility of user comments on their visibility in political online discussions on Facebook

    Pablo Jost, Marc ZiegeleARTICLECommunication Research Reports2022

    Research on user comments has found that incivility in online discussions affect readers’ attitudes, feelings, and their willingness to participate in discussions. Yet the extent to which users encounter these comments in their daily routine is largely unknown. On social network sites, the number of interactions with comments, particularly the Likes and replies they receive, determines their visibility and, therefore, their potential impact on us…

  • Alexa, Siri, Google, what do you know about corona?” A quantitative survey of voice assistants and content analysis of their answers on questions about the Covid-19 pandemic

    Open AccessKatharina Frehmann, Marc Ziegele et al.ARTICLEStudies in Communication and Media2022Referências: 3

    The global corona crisis has increased people’s information seeking and their use of voice assistants as providers of current information on the pandemic. However, little is known regarding the kind and quality of information that different voice assistants provide on corona-related topics. Adapting previous studies in the domain of medical research for communication research, the current study presents the results of a quantitative content analy…

  • The double-edged sword of online deliberation

    Open AccessSvenja Schäfer, Philipp Müller et al.ARTICLENew Media & Society2022Citada por: 3Referências: 9

    Deliberation theory posits that users’ willingness to participate in online comment sections should increase if the discussions are more evidence-based. However, extant empirical research does not clearly support this assumption. The current study argues that social comparison processes and the metacognitive perception of knowledge mediate the relationship between evidence in comments and participation intention in different ways. Findings from t…

  • Gender-Related Differences in Online Comment Sections

    Open AccessConstanze Küchler, Anke Stoll et al.ARTICLESocial Science Computer Review2022Citada por: 7Referências: 12

    Comment sections below news articles are public fora in which potentially everyone can engage in equal and fair discussions on political and social issues. Yet, empirical studies have reported that many comment sections are spaces of selective participation, discrimination, and verbal abuse. The current study complements these findings by analyzing gender-related differences in participation and incivility. It uses a sample of 303,342 user commen…

  • Who is responsible for interventions against problematic comments? Comparing user attitudes in Germany and the United States

    Open AccessMartin J Riedl, Teresa K Naab et al.ARTICLEPolicy & Internet2021

    Online comment sections on news organizations' social media pages provide a unique forum for exploring attitudes toward platform governance and freedom of expression at the crossroads between people, platforms, and news providers. Amid ample political and policy interest, little empirical evidence exists on user perceptions of platform governance. Through survey studies in Germany ( n = 1155) and the United States ( n = 1164), we provide a compar…

  • Concepts, causes and consequences of trust in news media – a literature review and framework

    Nayla Fawzi, Nina Steindl et al.ARTICLEAnnals of the International…2021

    Research on trust in media is on the rise. However, communication scholars have addressed related concepts (e.g. media credibility) for decades, and these concepts have often been used interchangeably with that of trust. This practice has resulted in a confusing field of research, with studies using different labels and drawing on various theoretical backgrounds. This article aims to improve conceptual clarity. On the basis of a literature review…

  • Communication, Cohesion, and Corona

    Christina Viehmann, Marc Ziegele et al.ARTICLEJournalism Studies2021Citada por: 2Referências: 15

    Solidarity among society is considered crucial to tackle the corona pandemic. With the crisis evoking a high need for orientation, the information people obtain from different sources may shape whether they feel a strong sense of cohesion in the pandemic. To test this assumption, an online two-wave panel survey among a quota sample representing the German population aged 18+ was conducted in March and April 2020. Applying a path model, we show th…

  • Incivility as a Violation of Communication Norms—A Typology Based on Normative Expectations toward Political Communication

    Open AccessMarike Bormann, Ulf Tranow et al.ARTICLECommunication Theory2021Citada por: 27Referências: 30

    Research on incivility in political communication usually defines uncivil communication as a violation of established norms. Few studies, however, have specified these norms and corroborated them using relevant theoretical concepts. This article aims at strengthening the foundations of incivility research by analytically reconstructing the potential normative expectations of communication participants toward the behavior of others in offline and …

  • Online Hate Does Not Stay Online – How Implicit and Explicit Attitudes Mediate the Effect of Civil Negativity and Hate in User Comments on Prosocial Behavior

    Open AccessMathias Weber, Christina Viehmann et al.ARTICLEComputers in Human Behavior2020

  • Collective Civic Moderation for Deliberation? Exploring the Links between Citizens’ Organized Engagement in Comment Sections and the Deliberative Quality of Online Discussions

    Dennis Frie, Marc Ziegele et al.ARTICLEPolitical Communication2020Citada por: 25Referências: 65

    High degrees of incivility and hostility in comment sections potentially threaten a deliberative and inclusive discussion atmosphere. News outlets are struggling with effectively moderating such discussions. This study investigates the novel approach of collective civic moderation (CCM) – a strategic and concerted moderation effort by groups of citizens that aims at improving the quality of online discussions. Using the example of the German acti…

  • Klicken oder tippen? Eine Analyse verschiedener Interventionsstrategien in unzivilen Online-Diskussionen auf Facebook

    Open AccessPablo Jost, Marc Ziegele et al.ARTICLEZeitschrift für Politikwissenschaft2020Citada por: 7Referências: 48

    Unzivile Online-Diskussionen können Einstellungen zu gesellschaftlichen Streitfragen polarisieren, prosoziales Verhalten gegenüber bestimmten Gruppen reduzieren und potenzielle Teilnehmende von einer aktiven Beteiligung abschrecken. Um das Diskussionsklima zu verbessern und die dysfunktionalen Konsequenzen von unzivilen Online-Diskussionen zu reduzieren, werden neben der Intervention professioneller Community-Manager immer wieder die Potenziale z…

  • Lonely together? Identifying the determinants of collective corrective action against uncivil comments

    Open AccessMarc Ziegele, Teresa K Naab et al.ARTICLENew Media & Society2019Citada por: 18Referências: 15

    Journalists, scholars, and citizens have raised concerns regarding the high share of incivility in comment sections of news outlets. The current study surveyed members of the social movement #ichbinhier, which aims at collectively countering uncivil comments to cultivate a civil discussion atmosphere in comment sections. We root the activities of #ichbinhier as corrective action and identify the determinants of the members’ engagement by integrat…

  • Medienskepsis und Medienzynismus. Funktionale und dysfunktionale Formen von Medienkritik

    Nikolaus Jackob, Ilka Jakobs et al.ARTICLECommunicatio Socialis2019Citada por: 2

    Communicatio Socialis (ComSoc ) , Seite 19 - 35

  • The dynamics of online news discussions

    Marc Ziegele, Mathias Weber et al.ARTICLEInformation Communication & Society2018

    This study investigates when and why news website visitors write civil or uncivil comments in response to news articles or related user comments. In an experiment, we manipulated the news value of news articles and the presence of ‘deliberative’ or ‘detrimental’ elements of comments to compare their impact on participants’ involvement, willingness to comment, and the comments they posted. News factors and comment characteristics increased partici…

  • Journalistic counter-voices in comment sections

    Open AccessMarc Ziegele, Pablo Jost et al.ARTICLEStudies in Communication and Media2018Citada por: 7

    Incivility in online user discussions is discussed as a significant challenge for democratic societies. Interactive journalistic moderation is seen as a promising strategy to deal with and prevent online incivility. Such moderation occurs, for example, when journalists publicly respond to uncivil comments and ask their authors to discuss more civilly. This study, based on a quantitative content analysis of 9,763 user and moderation comments on th…

  • Sleeper effect from below

    Open AccessDominique Heinbach, Marc Ziegele et al.ARTICLENew Media & Society2018Citada por: 8Referências: 8

    User comments on news websites are a controversial element of online communication. Various studies have reported the negative effects of comments criticizing the related news articles on readers’ attitudes toward the issues described in these articles. However, these findings are mostly based on measurements directly after the reception of comments. No research has investigated the long-term effects of comments on readers’ article-related attitu…