Trui Steen
Dados Biográficos
| ID | 4128643 |
|---|---|
| NOME | Trui Steen |
| PRENOMES | Trui |
| SOBRENOME | Steen |
| ASSINATURA | STEEN T |
| AFILIAÇÕES | KU Leuven |
| ORCID | 0000-0003-2770-4043 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 38 |
| TOTAL DE CITAÇÕES | 166 |
| TOTAL COMO AUTOR | 38 |
| TOTAL COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2006 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2026 |
| ÍNDICE H | 8 |
Co-creation pathways to open-social innovation
Citizen support for climate adaptation policy instruments in gardens
Citizen support is essential for implementing climate change adaptation policies, especially in private domains like domestic gardens. Covering up to one-third of urban areas in Western Europe, gardens offer significant potential for climate change adaptation through carbon sequestration, water infiltration, and temperature regulation. Based on survey data from 861 garden owners in northern Belgium, this study examines public support for six type…
Whose knowledge counts? Knowledge mobilization and legitimation in environmental conflicts
This paper questions the post-political hypothesis that top-down mobilization of expert knowledge leads to depoliticization. For two case studies of environmental conflicts in Brussels, it analyzes how knowledge is also mobilized from below and emphasizes that neither politicization nor depoliticization is guaranteed. Developing an analytical framework to study knowledge politics, our analysis illuminates how both top-down and bottom-up politics …
Failed cases of collaborative innovation
sponsorship: This work was supported by the Fonds Wetenschappelijk Onderzoek [G047723N and 11F8719N]. This project has received funding from the European Union's Horizon 2020 research and innovation programme under Grant Agreement [962563]. (Fonds Wetenschappelijk Onderzoek|G047723N, Fonds Wetenschappelijk Onderzoek|11F8719N, European Union|962563)
Public values? A systematic literature review into the outcomes of public service co-creation
Co-creation is viewed as a promising way to realize public values. Reviewing 88 items following the PRISMA-protocol we confirm that public service co-creation realizes public values in terms of better services and democratic quality of governance, not necessarily in terms of better relations between citizens and government. We find some preliminary evidence that co-creation might not lead to the same outcomes across different policy domains. Prof…
Yes, we can! The effect of collective versus individual action framing on the acceptance of hard climate adaptation policy instruments
Especially in the context of climate adaptation policy, creating support for hard policy instruments and convincing people that their individual contributions do matter are two significant challenges. In this study, we test the effect of an individually versus collectively framed gain-appeal infographic on the acceptance of hard policy instruments and this in the context of strictly private climate change adaptation behaviour. We used a mixed met…
Engaging experts by experience as co-producers
This article explores the challenges of engaging persons with lived experience in co-production. Two qualitative case studies were conducted. Both cases involve co-production with persons who have a lived experience in poverty and social exclusion. The analysis shows that the main challenges for persons with lived experience are practical challenges, emotional challenges, the risk of going native, red tape challenges, challenges in terms of susta…
Values, Emotions, and Knowledge in the Motivations Underlying Environmental Activism
This study explores how citizens develop a sense of commonality by investigating the motivations that underlie their environmental activism. Our theoretical framework is based on engagement theory, from which we derive three fundamental components (i.e. cognitive, affective, and behavioural). Data derived from explorative fieldwork and in-depth interviews with engaged citizens and public servants provide the empirical grounding. Set in Brussels, …
Collaborating for Innovation
What motivates users to report service‐related issues? A study on coproduction in a smart public service
Public service providers increasingly encourage users to actively coproduce as a means to enhance public service provision. But what drives users to coproduce? Using a unique combination of survey and actual behavior log‐data of 9992 smart public service users who reported service‐related issues, we examine the extent to which users' self‐centered and community‐centered motivations are associated with their actual reporting behavior as well as th…
Hidden pressure
Collaborative innovation is increasingly put forward as a way of addressing the many wicked problems our society faces today. This article focuses on how politicians indirectly affect projects of collaborative innovation and whether stakeholders experience them as helpful or hindering to the project. The impact of politicians on projects of collaborative innovation are compared across four cases and throughout three project phases (set-up, implem…
Understanding policy influence in hybrid regimes
The growing complexity of policy challenges has necessitated the reconsideration of the classic state‐centered deliberative models and their replacement with more inclusive concepts like that of the policy advisory system. Still, although the asymmetrical power distribution across different advisors has been recognized, the question of why some actors are able to exercise greater influence than others has received relatively little systematic att…
Does Co-Production Lead to the Creation of Public Value? Balancing the Dimensions of Public Value Creation in Urban Mobility Planning
Co-production is intended to co-create public value. This article analyzes how co-producers address the tensions that arise among the various dimensions of public value. The article builds on the theory of coping strategies to examine individuals’ coping behaviors. Two urban mobility planning cases are studied in depth. This study finds that co-producers experience various tensions between public value dimensions. Furthermore, co-producers cope w…
Understanding channel choice in users' reporting behavior
Public service producers are heavily investing in the development and implementation of more efficient new digital channels to engage users in citizen sourcing efforts, such as the reporting of public service-related issues. Nevertheless, user-reporters have continued to favor earlier implemented channels including traditional (e.g., phone, office) and e-government channels (e.g., web, email) over new digital channels such as m-government channel…
Coproduction during and after the Covid ‐19 Pandemic
Coproduction is flourishing under COVID‐19, but can we expect it to last? Most likely, in post‐COVID‐19 times, people and institutions will easily slip back into business as usual. This essay addresses the relevance of coproduction under COVID‐19 and argues for the need for coproduction initiatives to persist well beyond the pandemic. The conditions that made coproduction emerge are likely to change as emergency regulations and funds are abandone…
Social‐Psychological Context Moderates Incentives to Co‐produce
This paper presents evidence that the relevance of incentives to co‐produce depends on the social‐psychological context under which actors operate. We propose that context (including community attachment, trust in local authorities, ethnic diversity, unemployment level, and population density) moderates effect of incentives (utility of the co‐produced service, monetary and reputational rewards, and social norms). Through a survey experiment carri…
Exploring the Impact of Political Context on State–Civil Society Relations
How does a state govern civil society organizations (CSOs) under the framework of a developmental state? This article theorizes state-CSO relations by examining control and autonomy strategies employed by both the state and civil society actors within the framework of the developmental state. The article examines the case of a specific collaborative project that involves both state and non-state actors in the Amhara region, North Shewa zone of Et…
Public Professionals’ Engagement in Coproduction
In the context of public service delivery, public professionals nowadays intensively collaborate with citizens. The joint, sometimes mandatorily, efforts of citizens and professionals to provide public services have become known as “coproduction.” Although coproduction directly affects professionals’ work environment, professionals’ attitudes toward coproduction are hardly studied. This article explains variation in professionals’ engagement in c…
Images of Coordination
A crucial challenge for the coordination of horizontal policy programs—those designed to tackle crosscutting issues—is how to motivate government organizations to contribute to such programs. Hence, it is crucial to study how practitioners in implementing organizations view and appreciate the coordination of such programs. Assisted by Q‐methodology, this inductive study reveals three significantly different “images”: central frame setting, networ…
Co-Production and Co-Creation
Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as…
The Dark Side of Co-Creation and Co-Production
The normative tendency towards optimism tends to mask a number of potential pitfalls. This chapter addresses seven potential evils of co-creation and co-production: the deliberate rejection of responsibility, failing accountability, rising transaction costs, loss of democracy, reinforced inequalities, implicit demands and co-destruction. It argues that scholars should fully open up to these possibilities and make them part of the research agenda,…
Services Wanted? Understanding the Non-take-up of Social Support at the Local Level
In this study, we investigate why individuals in need of social support refrain from asking for help from social service providers in the third sector. This phenomenon of non-take-up of social support is still underexplored, and our theoretical understanding of it is highly fragmented. Based on psychological, socio-epidemiological, socio-cultural, and public administration research, we distil potential determinants of non-take-up of social suppor…
Public sector employees in a challenging work environment
Public sector employees are expected to perform well in a work environment that is characterized by a variety of challenges. This Symposium aims to shed light on how environmental changes impact the shared identity, attitudes and behaviour of public sector employees; how public sector employees take charge of continuous change and deal with challenges in their work environment; and how organizations can help employees to tackle such work‐related …
The combined impact of professional role identity and public service motivation on decision-making in dilemma situations
Working in the public sector implies the need to make decisions in the face of dilemmas. As consistent decision-making is highly desirable for organizational performance, the question arises: what do public service professionals base their decisions on? This study aims to increase our understanding of whether public service motivation and professional role identity are useful concepts by which to predict what decisions public service professional…
Informal socialization in public organizations
Organizations try to socialize employees' behaviour through formal practices such as training programmes and selection procedures. This article focuses on how times of informal socialization, outside the organization's direct sphere of influence, impact the behaviour of employees. The research is based on data from 67 semi‐structured interviews with Dutch veterinary inspectors in a cross‐sectional and a longitudinal panel. Their work is character…
Coproduction during and after the Covid ‐19 Pandemic
Coproduction is flourishing under COVID‐19, but can we expect it to last? Most likely, in post‐COVID‐19 times, people and institutions will easily slip back into business as usual. This essay addresses the relevance of coproduction under COVID‐19 and argues for the need for coproduction initiatives to persist well beyond the pandemic. The conditions that made coproduction emerge are likely to change as emergency regulations and funds are abandone…
Co-producing safety in the local community
This study aims to explain citizens’ engagement in co-production activities in the domain of community safety. We use a multiple case study design by looking at neighbourhood watch schemes in Belgium and the Netherlands. We applied Q-methodology to map the opinions of citizens about their co-productive efforts, and to cluster these opinions into co-producers’ profiles. Discussing differences and similarities in profiles enables a more generalised…
Why engage in co-production of public services? Mixing theory and empirical evidence
Through processes of co-production, citizens collaborate with public service agents in the provision of public services. Despite the research attention given to co-production, some major gaps in our knowledge remain. One of these concerns the question why citizens engage in processes of co-production of public services. In this article, a theoretical model is built that brings the human factor into the study of co-production. The model explains c…
Services Wanted? Understanding the Non-take-up of Social Support at the Local Level
In this study, we investigate why individuals in need of social support refrain from asking for help from social service providers in the third sector. This phenomenon of non-take-up of social support is still underexplored, and our theoretical understanding of it is highly fragmented. Based on psychological, socio-epidemiological, socio-cultural, and public administration research, we distil potential determinants of non-take-up of social suppor…
New Public Management, Public Service Bargains and the challenges of interdepartmental coordination
In this article we are interested in how the coordinating role of top civil servants is related to the argument that country-level differences in the adoption of New Public Management significantly alter the Public Service Bargains of top civil servants and consequently their capacity to accomplish interdepartmental coordination. A managerial PSB limits top civil servants’ role in interdepartmental coordination, as their focus will be on achievin…
What Does It Mean and Imply to be Public Service Motivated
In public service motivation (PSM) literature, PSM is assumed to have a positive effect on performance. Even though frequently mentioned, this assumption has proved difficult to verify empirically. In this article, we argue that individual interpretations of what it means to serve the public interest need to be considered to get a grip on the concept of PSM and its behavioral consequences. As interpretations of “the public interest” vary dependin…
Public service bargains in Dutch top civil service
In this article the position, role and functioning of the highest ranking officials in the Dutch civil service is discussed, using the theory of public service bargains (PSBs) as outlined by Hood and Lodge (2006). For the notion of a shift in PSB to be studied, we need a clear view on the initial PSB. We therefore first describe Dutch society and politics and the type of bargain traditionally found in Dutch public service, and briefly consider th…
Public Professionals’ Engagement in Coproduction
In the context of public service delivery, public professionals nowadays intensively collaborate with citizens. The joint, sometimes mandatorily, efforts of citizens and professionals to provide public services have become known as “coproduction.” Although coproduction directly affects professionals’ work environment, professionals’ attitudes toward coproduction are hardly studied. This article explains variation in professionals’ engagement in c…
Understanding policy influence in hybrid regimes
The growing complexity of policy challenges has necessitated the reconsideration of the classic state‐centered deliberative models and their replacement with more inclusive concepts like that of the policy advisory system. Still, although the asymmetrical power distribution across different advisors has been recognized, the question of why some actors are able to exercise greater influence than others has received relatively little systematic att…
Public Sector Motivation
A principal question in the study of public administration is how to motivate personnel to work in public services and to work towards achieving public purposes. The conceptualisation of the notion of ‘public service motivation’ has provided researchers with openings to explain the disinterested behaviour often displayed by public servants. In a similar way other scholars trying to explain what motivates individuals to take up volunteering activi…
Evolving public service bargains for top officials
This article discusses the concept and typology of Public Service Bargains (PSB), as first introduced by Schaffer (1973), and further developed by Hood and Lodge (2006). We consider the usefulness of the concept for studying the impact of administrative reforms on the role and position of top civil servants. Further we present the articles in this special issue, and portray the international collaboration from which they result. We conclude with …
What motivates users to report service‐related issues? A study on coproduction in a smart public service
Public service providers increasingly encourage users to actively coproduce as a means to enhance public service provision. But what drives users to coproduce? Using a unique combination of survey and actual behavior log‐data of 9992 smart public service users who reported service‐related issues, we examine the extent to which users' self‐centered and community‐centered motivations are associated with their actual reporting behavior as well as th…
Introduction
sponsorship: doi: 10.1177/0020852315618187
Does Co-Production Lead to the Creation of Public Value? Balancing the Dimensions of Public Value Creation in Urban Mobility Planning
Co-production is intended to co-create public value. This article analyzes how co-producers address the tensions that arise among the various dimensions of public value. The article builds on the theory of coping strategies to examine individuals’ coping behaviors. Two urban mobility planning cases are studied in depth. This study finds that co-producers experience various tensions between public value dimensions. Furthermore, co-producers cope w…
Public sector employees in a challenging work environment
Public sector employees are expected to perform well in a work environment that is characterized by a variety of challenges. This Symposium aims to shed light on how environmental changes impact the shared identity, attitudes and behaviour of public sector employees; how public sector employees take charge of continuous change and deal with challenges in their work environment; and how organizations can help employees to tackle such work‐related …
Yes, we can! The effect of collective versus individual action framing on the acceptance of hard climate adaptation policy instruments
Especially in the context of climate adaptation policy, creating support for hard policy instruments and convincing people that their individual contributions do matter are two significant challenges. In this study, we test the effect of an individually versus collectively framed gain-appeal infographic on the acceptance of hard policy instruments and this in the context of strictly private climate change adaptation behaviour. We used a mixed met…
Values, Emotions, and Knowledge in the Motivations Underlying Environmental Activism
This study explores how citizens develop a sense of commonality by investigating the motivations that underlie their environmental activism. Our theoretical framework is based on engagement theory, from which we derive three fundamental components (i.e. cognitive, affective, and behavioural). Data derived from explorative fieldwork and in-depth interviews with engaged citizens and public servants provide the empirical grounding. Set in Brussels, …
Exploring the Impact of Political Context on State–Civil Society Relations
How does a state govern civil society organizations (CSOs) under the framework of a developmental state? This article theorizes state-CSO relations by examining control and autonomy strategies employed by both the state and civil society actors within the framework of the developmental state. The article examines the case of a specific collaborative project that involves both state and non-state actors in the Amhara region, North Shewa zone of Et…
The combined impact of professional role identity and public service motivation on decision-making in dilemma situations
Working in the public sector implies the need to make decisions in the face of dilemmas. As consistent decision-making is highly desirable for organizational performance, the question arises: what do public service professionals base their decisions on? This study aims to increase our understanding of whether public service motivation and professional role identity are useful concepts by which to predict what decisions public service professional…
Informal socialization in public organizations
Organizations try to socialize employees' behaviour through formal practices such as training programmes and selection procedures. This article focuses on how times of informal socialization, outside the organization's direct sphere of influence, impact the behaviour of employees. The research is based on data from 67 semi‐structured interviews with Dutch veterinary inspectors in a cross‐sectional and a longitudinal panel. Their work is character…
Fiscal consolidation in federal Belgium
This article analyses fiscal consolidation policy in federal Belgium in the period 2009–14, until the initial 2014 budget. It relies on documentary analysis and interviews to examine the intensity, content and decision-making process of this policy. Explanations for this particular fiscal consolidation policy are looked for in the macro-economic context, the political-administrative system, and external influences. We find generally modest budget…
Understanding channel choice in users' reporting behavior
Public service producers are heavily investing in the development and implementation of more efficient new digital channels to engage users in citizen sourcing efforts, such as the reporting of public service-related issues. Nevertheless, user-reporters have continued to favor earlier implemented channels including traditional (e.g., phone, office) and e-government channels (e.g., web, email) over new digital channels such as m-government channel…
Civil servants’ perspectives on the role of citizens in public service delivery in Uganda
In this article we study civil servants’ perceptions about the role of citizens in the provision of public services in Uganda. In other words, we examine the views of those who deliver civil services regarding the actual and desired influence of service recipients. An empirical study was conducted focusing on the health and education sectors in Uganda. It is concluded that due to a number of tensions regarding the role of the citizen in Uganda, c…
Public Sector Motivation
A principal question in the study of public administration is how to motivate personnel to work in public services and to work towards achieving public purposes. The conceptualisation of the notion of ‘public service motivation’ has provided researchers with openings to explain the disinterested behaviour often displayed by public servants. In a similar way other scholars trying to explain what motivates individuals to take up volunteering activi…
Western European Civil Service Systems
According to available geological information, Europe started off as a collection of smaller tectonic plates situated somewhere in the southern hemisphere. Slowly drifting northwards, forces of nature moulded these smaller entities over time into the continent we know. On the basis of this historical geological information, we are relatively safe to presume that Europe has, at least, a geographical identity. Comparing civil service systems during…
Public service bargains in Dutch top civil service
In this article the position, role and functioning of the highest ranking officials in the Dutch civil service is discussed, using the theory of public service bargains (PSBs) as outlined by Hood and Lodge (2006). For the notion of a shift in PSB to be studied, we need a clear view on the initial PSB. We therefore first describe Dutch society and politics and the type of bargain traditionally found in Dutch public service, and briefly consider th…
Evolving public service bargains for top officials
This article discusses the concept and typology of Public Service Bargains (PSB), as first introduced by Schaffer (1973), and further developed by Hood and Lodge (2006). We consider the usefulness of the concept for studying the impact of administrative reforms on the role and position of top civil servants. Further we present the articles in this special issue, and portray the international collaboration from which they result. We conclude with …
New Public Management, Public Service Bargains and the challenges of interdepartmental coordination
In this article we are interested in how the coordinating role of top civil servants is related to the argument that country-level differences in the adoption of New Public Management significantly alter the Public Service Bargains of top civil servants and consequently their capacity to accomplish interdepartmental coordination. A managerial PSB limits top civil servants’ role in interdepartmental coordination, as their focus will be on achievin…
Why People Co-Produce
The aim of this article is to comprehend the motivation of citizens to co-produce. More specifically, it considers citizens’ motivations to engage in co-planning activities of health care services. The article brings together theoretical insights and empirical data. First, we integrate insights from different strands of literature. We combine literature on citizen participation, political efficacy, co-production, volunteerism, public service moti…
What Does It Mean and Imply to be Public Service Motivated
In public service motivation (PSM) literature, PSM is assumed to have a positive effect on performance. Even though frequently mentioned, this assumption has proved difficult to verify empirically. In this article, we argue that individual interpretations of what it means to serve the public interest need to be considered to get a grip on the concept of PSM and its behavioral consequences. As interpretations of “the public interest” vary dependin…
Civil Service Systems in Western Europe
Contents: 1. Civil Service Systems in Western Europe: An Introduction Frits M. van der Meer 2. The British Civil Service System Scott L. Greer and Holly Jarman 3. The Development and Current Features of the German Civil Service System Klaus H. Goetz 4. The Development and Current Features of the Norwegian Civil Service System Tom Christensen 5. The Development and Current Features of the Danish Civil Service System Morten Balle Hansen 6. The Nati…
Fiscal consolidation in federal Belgium
This article analyses fiscal consolidation policy in federal Belgium in the period 2009–14, until the initial 2014 budget. It relies on documentary analysis and interviews to examine the intensity, content and decision-making process of this policy. Explanations for this particular fiscal consolidation policy are looked for in the macro-economic context, the political-administrative system, and external influences. We find generally modest budget…
Introduction
sponsorship: doi: 10.1177/0020852315618187
Civil servants’ perspectives on the role of citizens in public service delivery in Uganda
In this article we study civil servants’ perceptions about the role of citizens in the provision of public services in Uganda. In other words, we examine the views of those who deliver civil services regarding the actual and desired influence of service recipients. An empirical study was conducted focusing on the health and education sectors in Uganda. It is concluded that due to a number of tensions regarding the role of the citizen in Uganda, c…
Why engage in co-production of public services? Mixing theory and empirical evidence
Through processes of co-production, citizens collaborate with public service agents in the provision of public services. Despite the research attention given to co-production, some major gaps in our knowledge remain. One of these concerns the question why citizens engage in processes of co-production of public services. In this article, a theoretical model is built that brings the human factor into the study of co-production. The model explains c…
Informal socialization in public organizations
Organizations try to socialize employees' behaviour through formal practices such as training programmes and selection procedures. This article focuses on how times of informal socialization, outside the organization's direct sphere of influence, impact the behaviour of employees. The research is based on data from 67 semi‐structured interviews with Dutch veterinary inspectors in a cross‐sectional and a longitudinal panel. Their work is character…
Co-producing safety in the local community
This study aims to explain citizens’ engagement in co-production activities in the domain of community safety. We use a multiple case study design by looking at neighbourhood watch schemes in Belgium and the Netherlands. We applied Q-methodology to map the opinions of citizens about their co-productive efforts, and to cluster these opinions into co-producers’ profiles. Discussing differences and similarities in profiles enables a more generalised…
Co-Production and Co-Creation
Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as…
The Dark Side of Co-Creation and Co-Production
The normative tendency towards optimism tends to mask a number of potential pitfalls. This chapter addresses seven potential evils of co-creation and co-production: the deliberate rejection of responsibility, failing accountability, rising transaction costs, loss of democracy, reinforced inequalities, implicit demands and co-destruction. It argues that scholars should fully open up to these possibilities and make them part of the research agenda,…
Services Wanted? Understanding the Non-take-up of Social Support at the Local Level
In this study, we investigate why individuals in need of social support refrain from asking for help from social service providers in the third sector. This phenomenon of non-take-up of social support is still underexplored, and our theoretical understanding of it is highly fragmented. Based on psychological, socio-epidemiological, socio-cultural, and public administration research, we distil potential determinants of non-take-up of social suppor…
Public sector employees in a challenging work environment
Public sector employees are expected to perform well in a work environment that is characterized by a variety of challenges. This Symposium aims to shed light on how environmental changes impact the shared identity, attitudes and behaviour of public sector employees; how public sector employees take charge of continuous change and deal with challenges in their work environment; and how organizations can help employees to tackle such work‐related …
The combined impact of professional role identity and public service motivation on decision-making in dilemma situations
Working in the public sector implies the need to make decisions in the face of dilemmas. As consistent decision-making is highly desirable for organizational performance, the question arises: what do public service professionals base their decisions on? This study aims to increase our understanding of whether public service motivation and professional role identity are useful concepts by which to predict what decisions public service professional…
Exploring the Impact of Political Context on State–Civil Society Relations
How does a state govern civil society organizations (CSOs) under the framework of a developmental state? This article theorizes state-CSO relations by examining control and autonomy strategies employed by both the state and civil society actors within the framework of the developmental state. The article examines the case of a specific collaborative project that involves both state and non-state actors in the Amhara region, North Shewa zone of Et…
Public Professionals’ Engagement in Coproduction
In the context of public service delivery, public professionals nowadays intensively collaborate with citizens. The joint, sometimes mandatorily, efforts of citizens and professionals to provide public services have become known as “coproduction.” Although coproduction directly affects professionals’ work environment, professionals’ attitudes toward coproduction are hardly studied. This article explains variation in professionals’ engagement in c…
Images of Coordination
A crucial challenge for the coordination of horizontal policy programs—those designed to tackle crosscutting issues—is how to motivate government organizations to contribute to such programs. Hence, it is crucial to study how practitioners in implementing organizations view and appreciate the coordination of such programs. Assisted by Q‐methodology, this inductive study reveals three significantly different “images”: central frame setting, networ…
Understanding channel choice in users' reporting behavior
Public service producers are heavily investing in the development and implementation of more efficient new digital channels to engage users in citizen sourcing efforts, such as the reporting of public service-related issues. Nevertheless, user-reporters have continued to favor earlier implemented channels including traditional (e.g., phone, office) and e-government channels (e.g., web, email) over new digital channels such as m-government channel…
Coproduction during and after the Covid ‐19 Pandemic
Coproduction is flourishing under COVID‐19, but can we expect it to last? Most likely, in post‐COVID‐19 times, people and institutions will easily slip back into business as usual. This essay addresses the relevance of coproduction under COVID‐19 and argues for the need for coproduction initiatives to persist well beyond the pandemic. The conditions that made coproduction emerge are likely to change as emergency regulations and funds are abandone…
Social‐Psychological Context Moderates Incentives to Co‐produce
This paper presents evidence that the relevance of incentives to co‐produce depends on the social‐psychological context under which actors operate. We propose that context (including community attachment, trust in local authorities, ethnic diversity, unemployment level, and population density) moderates effect of incentives (utility of the co‐produced service, monetary and reputational rewards, and social norms). Through a survey experiment carri…
Political science (31 obras) · Business (28 obras) · Public relations (22 obras) · Economics (15 obras) · Public Policy and Administration Research (15 obras) · Marketing (13 obras) · Sociology (13 obras) · Politics (12 obras) · Psychology (12 obras) · Public Administration (12 obras)