Mila Gascó-Hernández
Dados Biográficos
| ID | 4128646 |
|---|---|
| NOME | Mila Gascó-Hernández |
| PRENOMES | Mila |
| SOBRENOME | Gascó-Hernández |
| ASSINATURA | GASCÓ-HERNÁNDEZ M |
| AFILIAÇÕES | University at Albany, State University of New York |
| ORCID | 0000-0002-6308-8519 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 30 |
| TOTAL DE CITAÇÕES | 112 |
| TOTAL COMO AUTOR | 22 |
| TOTAL COMO EDITOR | 8 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2003 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2026 |
| ÍNDICE H | 7 |
Political Interpretation of Evidence in Contested Agency Hearings
Public hearings enable agencies to inform impact analyses of proposed projects. Yet, how participants present evidence during hearings is underexplored. Our study builds knowledge through an argumentative analysis of a hearing about fracking in New York. Results show that participants used three mechanisms – boundary work, practical reasoning, and professional reasoning – to contest the environmental agency’s evidentiary and normative claims and …
Understanding Accountability in AI Use Within the Public Sector
Recent research has examined various aspects of the government's use of artificial intelligence (AI), including its implications for accountability as well as the policy and management recommendations proposed to address some related concerns. However, two important gaps remain and need further empirical exploration. First, it is unclear why accountability in AI‐based system use is viewed as such a critical issue. Second, it is uncertain to what …
Intelligent technologies, governments, and citizens
Continuity of Operations and Organisational Resilience during the Covid-19 Pandemic
This study analyses the continuity of operations and the building of organizational resilience efforts in nine city governments from the Northeast region in the US during the COVID-19 pandemic. We find that city governments were able to keep internal operations and the delivery of public services, but only to some extent. Information technology was a key enabler for the implementation of teleworking and a hybrid model of public service delivery t…
Reflections on three decades of digital transformation in local governments
Determinants of open innovation adoption in public organizations
Making Sense of Open Government
In the last decade, open government has been considered a powerful tool for administrative reform and governance transformation, particularly through transparency improvements and citizen engagement strategies. Although extensive research has been conducted on open government during this period, most studies highlight its links to information access and transparency and do not explicitly analyze other components related to citizen engagement, suc…
The Adoption and Implementation of Artificial Intelligence Chatbots in Public Organizations
Although the use of artificial intelligence (AI) chatbots in public organizations has increased in recent years, three crucial gaps remain unresolved. First, little empirical evidence has been produced to examine the deployment of chatbots in government contexts. Second, existing research does not distinguish clearly between the drivers of adoption and the determinants of success and, therefore, between the stages of adoption and implementation. …
In search of the silver‐lining
Tensions between police organizations and (community) stakeholders have taken center stage in recent years, with an escalation in protests and divisive rhetoric observed in many countries. Using attribution theory, this study examines how police officers interpret negative stakeholder feedback and how these interpretations shape their behavioral responses. Qualitative analysis based on 148 interviews with European police officers shows that offic…
Exploring emergent collaborations for digital transformation in local governments
Collaboration is increasingly perceived as essential for digital transformation in the public sector. Transforming services and internal operations through the use of information and communication technologies frequently requires the engagement of multiple stakeholders beyond government agencies. This is particularly important in the specific case of smart city initiatives, which intend to leverage technologies to address complex socio-economic a…
The role of organizational capacity to foster digital transformation in local governments
Organizational capacity is required to explain what it takes for local governments to succeed in their digital transformation. However, the current literature largely ignores how local governments are adapting their organizational dynamics in order to change. This paper aims to contribute to better understanding how local governments enhance their organizational capacity to achieve digital transformation. We conduct a comparative case study that …
Unpacking the role of technology, leadership, governance and collaborative capacities in inter-agency collaborations
Sustainable futures
Digital governance in Mongolia and Taiwan
The objective of this country report is to apply a gender lens to examine the development of digital governance in two democratic countries in the Asia-Pacific: Mongolia and Taiwan. By studying various contextual factors and presenting interpretations associated with gender and the process of digital transformation in these two countries, this research underscores the gender-based differences in ICT usage based on the available data from governme…
Gender difference in the continuance intention to e-file income tax returns in Pakistan
This paper investigates the continuous usage intention of an e-government service from the digital divide perspective, particularly the gender differences. To find out whether the gender difference exists, the case of income tax e-filing service of Pakistan was taken, and the data was collected by means of an online survey from citizens who have previously used tax e-filing service (N = 401). The collected data was analyzed using Welch’s t-test i…
Introduction to the special issue on digital government and gender
While the literature on the digital divide has widely addressed the digital gender gap, its potential implications for electronic government (e-government) / digital government research and practice have hardly been studied. In this Special Issue of Information Polity experts characterize the current state of understanding of the issues surrounding digital government and gender and present an agenda for future research. \nThis Special Issue prese…
A critical analysis of the study of gender and technology in government
Research at the intersection of feminist organizational theory and techno-science scholarship notes the importance of gender in technology design, adoption, implementation, and use within organizations and how technology in the workplace shapes and is shaped by gender. While governments are committed to advancing gender equity in the workplace, feminist theory is rarely applied to the analysis of the use, adoption, and implementation of technolog…
Gendering the digital divide
Electronic government (e-gov), a means of providing online public services, has the potential to greatly benefit all members of society. However, its advantages are often out of the reach of citizens who are digitally excluded. Drawing on socioeconomic and demographic ICT survey data, researchers have explored the digital divide and have concluded that gender is an important determinant of inequality. If we are to provide e-gov services that are …
The gendered digital turn
Women continue to occupy lesser positions of power at all political levels in Canada, although scholars still argue on the accessibility of municipal politics to women. However, no previous study has systematically examined the gender ratio of mayors across Canada, as well as their (active) use of social media platforms in a professional capacity. Using novel data, this study examines the variation in social media adoption and active use by gende…
Overcoming the Challenges of Collaboratively Adopting Artificial Intelligence in the Public Sector
Despite the current popularity of artificial intelligence (AI) and a steady increase in publications over time, few studies have investigated AI in public contexts. As a result, assumptions about the drivers, challenges, and impacts of AI in government are far from conclusive. By using a case study that involves a large research university in England and two different county councils in a multiyear collaborative project around AI, we study the ch…
Reflection on new research trends
Open innovation practices and research have only minimally been expanded to the public sector. Interestingly enough, the few works that have focused on this topic have granted technology a key role that expands the benefits of open innovation processes but, also, adds challenges. This article summarizes some of the contributions to the idea of ICT-enabled open innovation to show that further research is still needed to understand the dynamics and…
Information and Technology in Open Justice
The topic of open justice has only been little explored perhaps due to its traditionally having been considered a “closed” field. There is still a need to know what open justice really means, to explore the use of information and technology in enabling open justice, and to understand what openness in the judiciary can do to improve government, society, and democracy. This special issue aims to shed light on the concept of openness in the judiciar…
Promoting the use of open government data
Increasing innovation capacity in city governments
Confronted with a range of complex challenges, cities and their governments are faced with increasing pressure to improve their innovation capacity. In recent efforts to do so, creating innovation labs within the city government’s organizational structure has become a popular solution. This article relies on the experience of the city of Barcelona to analyze how innovation labs contribute to increasing innovation capacity. By applying an analytic…
What do citizens communicate about during crises? Analyzing twitter use during the 2011 UK riots
Living labs
The Adoption and Implementation of Artificial Intelligence Chatbots in Public Organizations
Although the use of artificial intelligence (AI) chatbots in public organizations has increased in recent years, three crucial gaps remain unresolved. First, little empirical evidence has been produced to examine the deployment of chatbots in government contexts. Second, existing research does not distinguish clearly between the drivers of adoption and the determinants of success and, therefore, between the stages of adoption and implementation. …
Increasing innovation capacity in city governments
Confronted with a range of complex challenges, cities and their governments are faced with increasing pressure to improve their innovation capacity. In recent efforts to do so, creating innovation labs within the city government’s organizational structure has become a popular solution. This article relies on the experience of the city of Barcelona to analyze how innovation labs contribute to increasing innovation capacity. By applying an analytic…
Overcoming the Challenges of Collaboratively Adopting Artificial Intelligence in the Public Sector
Despite the current popularity of artificial intelligence (AI) and a steady increase in publications over time, few studies have investigated AI in public contexts. As a result, assumptions about the drivers, challenges, and impacts of AI in government are far from conclusive. By using a case study that involves a large research university in England and two different county councils in a multiyear collaborative project around AI, we study the ch…
Promoting the use of open government data
What do citizens communicate about during crises? Analyzing twitter use during the 2011 UK riots
Reflections on three decades of digital transformation in local governments
Gendering the digital divide
Electronic government (e-gov), a means of providing online public services, has the potential to greatly benefit all members of society. However, its advantages are often out of the reach of citizens who are digitally excluded. Drawing on socioeconomic and demographic ICT survey data, researchers have explored the digital divide and have concluded that gender is an important determinant of inequality. If we are to provide e-gov services that are …
The role of organizational capacity to foster digital transformation in local governments
Organizational capacity is required to explain what it takes for local governments to succeed in their digital transformation. However, the current literature largely ignores how local governments are adapting their organizational dynamics in order to change. This paper aims to contribute to better understanding how local governments enhance their organizational capacity to achieve digital transformation. We conduct a comparative case study that …
Unpacking the role of technology, leadership, governance and collaborative capacities in inter-agency collaborations
The gendered digital turn
Women continue to occupy lesser positions of power at all political levels in Canada, although scholars still argue on the accessibility of municipal politics to women. However, no previous study has systematically examined the gender ratio of mayors across Canada, as well as their (active) use of social media platforms in a professional capacity. Using novel data, this study examines the variation in social media adoption and active use by gende…
A critical analysis of the study of gender and technology in government
Research at the intersection of feminist organizational theory and techno-science scholarship notes the importance of gender in technology design, adoption, implementation, and use within organizations and how technology in the workplace shapes and is shaped by gender. While governments are committed to advancing gender equity in the workplace, feminist theory is rarely applied to the analysis of the use, adoption, and implementation of technolog…
New Technologies and Institutional Change in Public Administration
This article aims to study and analyze, from a multidisciplinary point of view, the organizational and institutional transformations that public administration is experiencing due to a country’s transition to the information and knowledge society. Three specific goals are pursued: (a) studying the use of new technologies in the public administration, (b) studying the impact brought about by the use of new technologies by the public administration…
Continuity of Operations and Organisational Resilience during the Covid-19 Pandemic
This study analyses the continuity of operations and the building of organizational resilience efforts in nine city governments from the Northeast region in the US during the COVID-19 pandemic. We find that city governments were able to keep internal operations and the delivery of public services, but only to some extent. Information technology was a key enabler for the implementation of teleworking and a hybrid model of public service delivery t…
Introduction to the special issue on digital government and gender
While the literature on the digital divide has widely addressed the digital gender gap, its potential implications for electronic government (e-government) / digital government research and practice have hardly been studied. In this Special Issue of Information Polity experts characterize the current state of understanding of the issues surrounding digital government and gender and present an agenda for future research. \nThis Special Issue prese…
Special Issue on Open Government
Public administrations around the world have embarked on open government initiatives and have worked to redefine their relationship with citizens and with each other. Researchers and academicians have recently also focused on studying what governments are implementing. Still, there are gaps and difficulties that both practitioners and academicians need to tackle. This special issue aims at contributing to the open government field in this respect
Approaching E-Government Interoperability
E-government interoperability is not something new. However, this term has grown in importance as a result of the need to design and offer more sophisticated and complex e-government services that, many times, require the collaboration of two or more public institutions. Meaningful research on this topic could therefore be helpful in providing a basis for more clarity, insight, and understanding of this important topic. This is what this special …
New Technologies and Institutional Change in Public Administration
This article aims to study and analyze, from a multidisciplinary point of view, the organizational and institutional transformations that public administration is experiencing due to a country’s transition to the information and knowledge society. Three specific goals are pursued: (a) studying the use of new technologies in the public administration, (b) studying the impact brought about by the use of new technologies by the public administration…
Information Communication Technologies and City Marketing
"This book promotes understanding of ICT's contribution to the development of city marketing strategies to enhance local socio-economic development" - Provided by publisher
Approaching E-Government Interoperability
E-government interoperability is not something new. However, this term has grown in importance as a result of the need to design and offer more sophisticated and complex e-government services that, many times, require the collaboration of two or more public institutions. Meaningful research on this topic could therefore be helpful in providing a basis for more clarity, insight, and understanding of this important topic. This is what this special …
Special Issue on Open Government
Public administrations around the world have embarked on open government initiatives and have worked to redefine their relationship with citizens and with each other. Researchers and academicians have recently also focused on studying what governments are implementing. Still, there are gaps and difficulties that both practitioners and academicians need to tackle. This special issue aims at contributing to the open government field in this respect
Living labs
What do citizens communicate about during crises? Analyzing twitter use during the 2011 UK riots
Reflection on new research trends
Open innovation practices and research have only minimally been expanded to the public sector. Interestingly enough, the few works that have focused on this topic have granted technology a key role that expands the benefits of open innovation processes but, also, adds challenges. This article summarizes some of the contributions to the idea of ICT-enabled open innovation to show that further research is still needed to understand the dynamics and…
Information and Technology in Open Justice
The topic of open justice has only been little explored perhaps due to its traditionally having been considered a “closed” field. There is still a need to know what open justice really means, to explore the use of information and technology in enabling open justice, and to understand what openness in the judiciary can do to improve government, society, and democracy. This special issue aims to shed light on the concept of openness in the judiciar…
Promoting the use of open government data
Increasing innovation capacity in city governments
Confronted with a range of complex challenges, cities and their governments are faced with increasing pressure to improve their innovation capacity. In recent efforts to do so, creating innovation labs within the city government’s organizational structure has become a popular solution. This article relies on the experience of the city of Barcelona to analyze how innovation labs contribute to increasing innovation capacity. By applying an analytic…
Overcoming the Challenges of Collaboratively Adopting Artificial Intelligence in the Public Sector
Despite the current popularity of artificial intelligence (AI) and a steady increase in publications over time, few studies have investigated AI in public contexts. As a result, assumptions about the drivers, challenges, and impacts of AI in government are far from conclusive. By using a case study that involves a large research university in England and two different county councils in a multiyear collaborative project around AI, we study the ch…
Sustainable futures
Digital governance in Mongolia and Taiwan
The objective of this country report is to apply a gender lens to examine the development of digital governance in two democratic countries in the Asia-Pacific: Mongolia and Taiwan. By studying various contextual factors and presenting interpretations associated with gender and the process of digital transformation in these two countries, this research underscores the gender-based differences in ICT usage based on the available data from governme…
Gender difference in the continuance intention to e-file income tax returns in Pakistan
This paper investigates the continuous usage intention of an e-government service from the digital divide perspective, particularly the gender differences. To find out whether the gender difference exists, the case of income tax e-filing service of Pakistan was taken, and the data was collected by means of an online survey from citizens who have previously used tax e-filing service (N = 401). The collected data was analyzed using Welch’s t-test i…
Introduction to the special issue on digital government and gender
While the literature on the digital divide has widely addressed the digital gender gap, its potential implications for electronic government (e-government) / digital government research and practice have hardly been studied. In this Special Issue of Information Polity experts characterize the current state of understanding of the issues surrounding digital government and gender and present an agenda for future research. \nThis Special Issue prese…
A critical analysis of the study of gender and technology in government
Research at the intersection of feminist organizational theory and techno-science scholarship notes the importance of gender in technology design, adoption, implementation, and use within organizations and how technology in the workplace shapes and is shaped by gender. While governments are committed to advancing gender equity in the workplace, feminist theory is rarely applied to the analysis of the use, adoption, and implementation of technolog…
Gendering the digital divide
Electronic government (e-gov), a means of providing online public services, has the potential to greatly benefit all members of society. However, its advantages are often out of the reach of citizens who are digitally excluded. Drawing on socioeconomic and demographic ICT survey data, researchers have explored the digital divide and have concluded that gender is an important determinant of inequality. If we are to provide e-gov services that are …
The gendered digital turn
Women continue to occupy lesser positions of power at all political levels in Canada, although scholars still argue on the accessibility of municipal politics to women. However, no previous study has systematically examined the gender ratio of mayors across Canada, as well as their (active) use of social media platforms in a professional capacity. Using novel data, this study examines the variation in social media adoption and active use by gende…
The role of organizational capacity to foster digital transformation in local governments
Organizational capacity is required to explain what it takes for local governments to succeed in their digital transformation. However, the current literature largely ignores how local governments are adapting their organizational dynamics in order to change. This paper aims to contribute to better understanding how local governments enhance their organizational capacity to achieve digital transformation. We conduct a comparative case study that …
Unpacking the role of technology, leadership, governance and collaborative capacities in inter-agency collaborations
Determinants of open innovation adoption in public organizations
Making Sense of Open Government
In the last decade, open government has been considered a powerful tool for administrative reform and governance transformation, particularly through transparency improvements and citizen engagement strategies. Although extensive research has been conducted on open government during this period, most studies highlight its links to information access and transparency and do not explicitly analyze other components related to citizen engagement, suc…
The Adoption and Implementation of Artificial Intelligence Chatbots in Public Organizations
Although the use of artificial intelligence (AI) chatbots in public organizations has increased in recent years, three crucial gaps remain unresolved. First, little empirical evidence has been produced to examine the deployment of chatbots in government contexts. Second, existing research does not distinguish clearly between the drivers of adoption and the determinants of success and, therefore, between the stages of adoption and implementation. …
In search of the silver‐lining
Tensions between police organizations and (community) stakeholders have taken center stage in recent years, with an escalation in protests and divisive rhetoric observed in many countries. Using attribution theory, this study examines how police officers interpret negative stakeholder feedback and how these interpretations shape their behavioral responses. Qualitative analysis based on 148 interviews with European police officers shows that offic…
Exploring emergent collaborations for digital transformation in local governments
Collaboration is increasingly perceived as essential for digital transformation in the public sector. Transforming services and internal operations through the use of information and communication technologies frequently requires the engagement of multiple stakeholders beyond government agencies. This is particularly important in the specific case of smart city initiatives, which intend to leverage technologies to address complex socio-economic a…
Political science (22 obras) · Business (20 obras) · E-Government and Public Services (19 obras) · Government (linguistics (17 obras) · Public relations (17 obras) · Computer Science (14 obras) · Economics (11 obras) · Knowledge management (10 obras) · Smart Cities and Technologies (10 obras) · Psychology (8 obras)