Ines Mergel
Dados Biográficos
| ID | 4154743 |
|---|---|
| NOME | Ines Mergel |
| PRENOMES | Ines |
| SOBRENOME | Mergel |
| ASSINATURA | MERGEL I |
| AFILIAÇÕES | Syracuse University |
| ORCID | 0000-0003-0285-4758 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 38 |
| TOTAL DE CITAÇÕES | 851 |
| TOTAL COMO AUTOR | 38 |
| TOTAL COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 1970 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2026 |
| ÍNDICE H | 15 |
Resolving Agile Ambidexterity
Public bureaucracies address challenging and complex problems by applying agile work practices when standard operating procedures or routines fail. In these situations, public managers need to decide whether to exploit existing bureaucratic routines or explore novel solutions through non‐routine agile work practices. This study shows how public managers maneuver between different adoption decisions: (1) remain ambivalent and reject agile, (2) acc…
Cultural humility in agile work practices
Teaching Public Service in the Digital Age
Public administration educators typically fail to incorporate evidence-based or even hypothesized guidance on the necessary digital competencies needed by public leaders and how they should be taught. Recognizing this gap, we apply participatory action research to derive eight competences and supporting teaching tools for digital government teachers. This involved convening focus groups of academics and practitioners to collect data, interviews, …
Co-Production Phases in the Development and Implementation of Digital Public Services
Public bureaucracies can be digitally transformed by using co-production approaches to design and develop digital public services with input from their stakeholders. Drawing on interviews with international digital transformation experts, this article explores what co-production looks like—conceptually and empirically. We are making a theoretical contribution to the existing co-production literature by identifying the roles different stakeholders…
Data collaboration in digital government research
Sovereign data infrastructures are a central building block of the European Data Strategy, yet little is known about how public administrations share and collaborate on both open and restricted data. This research addresses the gap by systematically analysing the existing literature on data collaboration within the field of digital government research. We thereby make a methodological contribution to digital government research through a rigorous…
Digitally-induced change in the public sector
Institutional work in smart cities
This exploratory analysis investigates self-reported work practices that managers consider to be crucial for driving smart city transformation. We build upon the literature on institutional work and highlight different institutional work types. Using interviews, we show that smart city managers use a combination of institutional work that includes (a) creation (e.g., introducing new ideas, technologies, methods, and policies), (b) maintenance (wh…
Implementing AI in the public sector
Artificial Intelligence (AI) has advanced as one of the most prominent technological innovations to push the conversation about the digital transformation of the public sector forward. This special issue focuses on actual implementation approaches or challenges that public managers are facing while they fulfil new policy that asks for the implementation of AI in public administrations. In addition to assessing the contributions of papers in this …
Social affordances of agile governance
Agile refers to a work management ideology with a set of productivity frameworks that support continuous and iterative progress on work tasks by reviewing one's hypotheses, working in a human‐centric way, and encouraging evidence‐based learning. In practice, public administrations have started to use agile principles and methods to plan projects, work in short sprints, iterate after receiving feedback from stakeholders, and apply a human‐centric …
Overcoming barriers to digital government
Previous research has identified a variety of barriers to digital government, and regularly emphasizes the importance of individuals that navigate institutional contexts and strategically pursue digital government solutions. This exploratory analysis investigates how these individuals understand barriers to digital government and the strategies that they apply to overcome them. Using interviews with digital champions in the U.S government, we ext…
The role of dynamic managerial capabilities and organizational readiness in smart city transformation
This study focuses on the dynamic managerial capabilities of smart city managers and the organizational readiness of a city administration required to drive smart city transformation. After reviewing the literature, we conducted semi-structured interviews with smart city managers in 40 smart cities. We identified five dynamic capabilities that effectively contribute to smart city transformation: seizing, sensing, innovation, integrative, and empo…
Co-production in digital transformation of public administration and public value creation
Public administrations are investing in the digital transformation of their citizen-oriented services and internal administrative processes. They are using co-production approaches and include different types of stakeholders into these transformative processes to increase service quality and generate public value. In this study, we investigate how these co-production approaches are implemented in both digital strategy formulation and implementati…
Agile
The evolving concept of “agile” has fundamentally changed core aspects of software design, project management, and business operations. The agile approach could also reshape government, public management, and governance in general. In this Viewpoint essay, the authors introduce the modern agile movement, reflect on how it can benefit public administrators, and describe several challenges that managers will face when they are expected to make thei…
Digital service teams in government
National governments are setting up digital service teams (DST) – IT units outside the centralized CIO's office – to respond to complex governmental and societal challenges in a responsive and agile manner. DSTs emerge as a third space between centralized and decentralized IT departments that are triggered by large-scale IT failures and the need to abandon black swan IT projects - tasks that traditional CIO offices were not able to handle so far.…
Defining digital transformation
Digital transformation approaches outside the public sector are changing citizens' expectations of governments' ability to deliver high-value, real-time digital services. In response to the changing expectations and triggered by supranational agreements, governments are changing their mode of operation to improve public service delivery, be more efficient and effective in their designs, and achieve objectives such as increased transparency, inter…
Open innovation in the public sector
Online Open Innovation (OI) platforms like Challenge.gov are used to post public sector problem statements, collect and evaluate ideas submitted by citizens with the goal to increase government innovation. Using quantitative data extracted from contests posted to Challenge.gov and qualitative interviews with thirty-six public managers in fourteen federal departments contribute to the discovery and analysis of intra-, inter, and extra-organization…
Open data outcomes
U.S. cities, among the vanguards of open data globally, are investing in renewed efforts to support Open Government with the creation of open data portals that are used to provide machine-readable administratively collected data sets. Transparency of the public sector is still widely seen as the main outcome of these efforts. Such a simplistic view, however, misses the rich variety of innovations resulting from open data use. We conceptualize the…
Agile government
Building Holistic Evidence for Social Media Impact
Social media measurement is important for understanding an organization's reach and engagement with its audiences. In response to Warren Kagarise and Staci M. Zavattaro's question about what works in social media measurement, this article discusses how public administration researchers and practitioners are using social media data that they can easily collect from social media platforms and contrasts these practices with data measurement efforts …
Reusing social media information in government
Agile innovation management in government
A framework on the emergence and effectiveness of global health networks
Since 1990 mortality and morbidity decline has been more extensive for some conditions prevalent in low- and middle-income countries than for others. One reason may be differences in the effectiveness of global health networks, which have proliferated in recent years. Some may be more capable than others in attracting attention to a condition, in generating funding, in developing interventions and in convincing national governments to adopt polic…
Big Data in Public Affairs
This article offers an overview of the conceptual, substantive, and practical issues surrounding “big data” to provide one perspective on how the field of public affairs can successfully cope with the big data revolution. Big data in public affairs refers to a combination of administrative data collected through traditional means and large‐scale data sets created by sensors, computer networks, or individuals as they use the Internet. In public af…
Social media institutionalization in the U.S. federal government
Open collaboration in the public sector
Networks in Public Administration Scholarship
This article examines the road that network scholarship has followed in Public Administration. We look at the historical drivers of the use of networks in practice and scholarship in the field and discuss how that has shaped the current literature. The body of the article focuses on the current challenges that network scholars face in the discipline, specifically basic theoretical issues, knowledge about formal networks, knowledge about informal …
Defining digital transformation
Digital transformation approaches outside the public sector are changing citizens' expectations of governments' ability to deliver high-value, real-time digital services. In response to the changing expectations and triggered by supranational agreements, governments are changing their mode of operation to improve public service delivery, be more efficient and effective in their designs, and achieve objectives such as increased transparency, inter…
A Three‐Stage Adoption Process for Social Media Use in Government
Social media applications are slowly diffusing across all levels of government. The organizational dynamics underlying adoption and use decisions follow a process similar to that for previous waves of new information and communication technologies. The authors suggest that the organizational diffusion of these types of new information and communication technologies, initially aimed at individual use and available through markets, including social…
A framework for interpreting social media interactions in the public sector
Big Data in Public Affairs
This article offers an overview of the conceptual, substantive, and practical issues surrounding “big data” to provide one perspective on how the field of public affairs can successfully cope with the big data revolution. Big data in public affairs refers to a combination of administrative data collected through traditional means and large‐scale data sets created by sensors, computer networks, or individuals as they use the Internet. In public af…
Social media adoption and resulting tactics in the U.S. federal government
The social media innovation challenge in the public sector
The use of social media applications has been widely accepted in the U.S. government. Many of the social media strategies and day-to-day tactics have also been adopted around the world as part of local Open Government Initiatives and the worldwide Open Government Partnership. Nevertheless, the acceptance and broader adoption of sophisticated tactics that go beyond information and education paradigm such as true engagement or networking strategies…
Agile government
Overcoming barriers to digital government
Previous research has identified a variety of barriers to digital government, and regularly emphasizes the importance of individuals that navigate institutional contexts and strategically pursue digital government solutions. This exploratory analysis investigates how these individuals understand barriers to digital government and the strategies that they apply to overcome them. Using interviews with digital champions in the U.S government, we ext…
Co-production in digital transformation of public administration and public value creation
Public administrations are investing in the digital transformation of their citizen-oriented services and internal administrative processes. They are using co-production approaches and include different types of stakeholders into these transformative processes to increase service quality and generate public value. In this study, we investigate how these co-production approaches are implemented in both digital strategy formulation and implementati…
Agile innovation management in government
Reusing social media information in government
Social media institutionalization in the U.S. federal government
Open data outcomes
U.S. cities, among the vanguards of open data globally, are investing in renewed efforts to support Open Government with the creation of open data portals that are used to provide machine-readable administratively collected data sets. Transparency of the public sector is still widely seen as the main outcome of these efforts. Such a simplistic view, however, misses the rich variety of innovations resulting from open data use. We conceptualize the…
Searching for Answers
How do public administrators find information about the problems they confront at work? In particular, how and when do they reach across organizational boundaries to find answers? There are substantial potential obstacles to such searches for answers, especially in a system of decentralized governance such as the U.S. government. In this article, we examine the alternative mechanisms within the public sector that compensate for this dispersion of…
Digital service teams in government
National governments are setting up digital service teams (DST) – IT units outside the centralized CIO's office – to respond to complex governmental and societal challenges in a responsive and agile manner. DSTs emerge as a third space between centralized and decentralized IT departments that are triggered by large-scale IT failures and the need to abandon black swan IT projects - tasks that traditional CIO offices were not able to handle so far.…
A framework on the emergence and effectiveness of global health networks
Since 1990 mortality and morbidity decline has been more extensive for some conditions prevalent in low- and middle-income countries than for others. One reason may be differences in the effectiveness of global health networks, which have proliferated in recent years. Some may be more capable than others in attracting attention to a condition, in generating funding, in developing interventions and in convincing national governments to adopt polic…
Open collaboration in the public sector
Opening Government
Open government initiatives in the U.S. government focus on three main aspects: transparency, participation, and collaboration. Especially the collaboration mandate is relatively unexplored in the literature. In practice, government organizations recognize the need to include external problem solvers into their internal innovation creation processes. This is partly derived from a sense of urgency to improve the efficiency and quality of governmen…
Toward Open Public Administration Scholarship
This essay focuses on the potential of information communication technologies to move the Public Administration (PA) scholarly community into a new information paradigm. We begin with a review of conventional approaches PA scholars use to communicate with each other, students, and practitioners. After illustrating advances in Web applications, we call for an “Open PA Scholarship” in which research, teaching, and engagement are conducted in a more…
The role of dynamic managerial capabilities and organizational readiness in smart city transformation
This study focuses on the dynamic managerial capabilities of smart city managers and the organizational readiness of a city administration required to drive smart city transformation. After reviewing the literature, we conducted semi-structured interviews with smart city managers in 40 smart cities. We identified five dynamic capabilities that effectively contribute to smart city transformation: seizing, sensing, innovation, integrative, and empo…
Data collaboration in digital government research
Sovereign data infrastructures are a central building block of the European Data Strategy, yet little is known about how public administrations share and collaborate on both open and restricted data. This research addresses the gap by systematically analysing the existing literature on data collaboration within the field of digital government research. We thereby make a methodological contribution to digital government research through a rigorous…
MuniGov 2.0, A New Residency Requirement
The virtual world Second Life allows social interactions among avatars - online representations of real-life people – and is slowly adopted in the public sector as a tool for innovative ways to interact with citizens, interorganizational collaboration, education and recruitment (Wyld 2008). Governments are setting up online embassies, voting simulations, interactive learning simulations and virtual conferences. While there are very prominent and …
Searching for Answers
How do public administrators find information about the problems they confront at work? In particular, how and when do they reach across organizational boundaries to find answers? There are substantial potential obstacles to such searches for answers, especially in a system of decentralized governance such as the U.S. government. In this article, we examine the alternative mechanisms within the public sector that compensate for this dispersion of…
Toward Open Public Administration Scholarship
This essay focuses on the potential of information communication technologies to move the Public Administration (PA) scholarly community into a new information paradigm. We begin with a review of conventional approaches PA scholars use to communicate with each other, students, and practitioners. After illustrating advances in Web applications, we call for an “Open PA Scholarship” in which research, teaching, and engagement are conducted in a more…
Networks in Public Administration Scholarship
This article examines the road that network scholarship has followed in Public Administration. We look at the historical drivers of the use of networks in practice and scholarship in the field and discuss how that has shaped the current literature. The body of the article focuses on the current challenges that network scholars face in the discipline, specifically basic theoretical issues, knowledge about formal networks, knowledge about informal …
The social media innovation challenge in the public sector
The use of social media applications has been widely accepted in the U.S. government. Many of the social media strategies and day-to-day tactics have also been adopted around the world as part of local Open Government Initiatives and the worldwide Open Government Partnership. Nevertheless, the acceptance and broader adoption of sophisticated tactics that go beyond information and education paradigm such as true engagement or networking strategies…
Praxishandbuch Soziale Medien in der öffentlichen Verwaltung
Praxishandbuch Soziale Medien in der öffentlichen Verwaltung
Social media adoption and resulting tactics in the U.S. federal government
A framework for interpreting social media interactions in the public sector
A Three‐Stage Adoption Process for Social Media Use in Government
Social media applications are slowly diffusing across all levels of government. The organizational dynamics underlying adoption and use decisions follow a process similar to that for previous waves of new information and communication technologies. The authors suggest that the organizational diffusion of these types of new information and communication technologies, initially aimed at individual use and available through markets, including social…
Implementing Open Innovation in the Public Sector
As part of the Open Government Initiative, the Barack Obama administration has called for new forms of collaboration with stakeholders to increase the innovativeness of public service delivery. Federal managers are employing a new policy instrument calledChallenge.govto implement open innovation concepts invented in the private sector to crowdsource solutions from previously untapped problem solvers and to leverage collective intelligence to tack…
Networks in Public Administration
Network-focused research in public administration has expanded rapidly over the past two decades. This rapid growth has created come confusion about terminology and approaches to research in the field. We organize the network literature in public administration using compact citation networks to identify coherent subdomains focused on (1) policy formation, (2) governance and (3) policy implementation. We trace how these domains differ in their ap…
Opening Government
Open government initiatives in the U.S. government focus on three main aspects: transparency, participation, and collaboration. Especially the collaboration mandate is relatively unexplored in the literature. In practice, government organizations recognize the need to include external problem solvers into their internal innovation creation processes. This is partly derived from a sense of urgency to improve the efficiency and quality of governmen…
Social media institutionalization in the U.S. federal government
Open collaboration in the public sector
Reusing social media information in government
Agile innovation management in government
A framework on the emergence and effectiveness of global health networks
Since 1990 mortality and morbidity decline has been more extensive for some conditions prevalent in low- and middle-income countries than for others. One reason may be differences in the effectiveness of global health networks, which have proliferated in recent years. Some may be more capable than others in attracting attention to a condition, in generating funding, in developing interventions and in convincing national governments to adopt polic…
Big Data in Public Affairs
This article offers an overview of the conceptual, substantive, and practical issues surrounding “big data” to provide one perspective on how the field of public affairs can successfully cope with the big data revolution. Big data in public affairs refers to a combination of administrative data collected through traditional means and large‐scale data sets created by sensors, computer networks, or individuals as they use the Internet. In public af…
Building Holistic Evidence for Social Media Impact
Social media measurement is important for understanding an organization's reach and engagement with its audiences. In response to Warren Kagarise and Staci M. Zavattaro's question about what works in social media measurement, this article discusses how public administration researchers and practitioners are using social media data that they can easily collect from social media platforms and contrasts these practices with data measurement efforts …
Open innovation in the public sector
Online Open Innovation (OI) platforms like Challenge.gov are used to post public sector problem statements, collect and evaluate ideas submitted by citizens with the goal to increase government innovation. Using quantitative data extracted from contests posted to Challenge.gov and qualitative interviews with thirty-six public managers in fourteen federal departments contribute to the discovery and analysis of intra-, inter, and extra-organization…
Open data outcomes
U.S. cities, among the vanguards of open data globally, are investing in renewed efforts to support Open Government with the creation of open data portals that are used to provide machine-readable administratively collected data sets. Transparency of the public sector is still widely seen as the main outcome of these efforts. Such a simplistic view, however, misses the rich variety of innovations resulting from open data use. We conceptualize the…
Agile government
Digital service teams in government
National governments are setting up digital service teams (DST) – IT units outside the centralized CIO's office – to respond to complex governmental and societal challenges in a responsive and agile manner. DSTs emerge as a third space between centralized and decentralized IT departments that are triggered by large-scale IT failures and the need to abandon black swan IT projects - tasks that traditional CIO offices were not able to handle so far.…
Defining digital transformation
Digital transformation approaches outside the public sector are changing citizens' expectations of governments' ability to deliver high-value, real-time digital services. In response to the changing expectations and triggered by supranational agreements, governments are changing their mode of operation to improve public service delivery, be more efficient and effective in their designs, and achieve objectives such as increased transparency, inter…
Political science (29 obras) · E-Government and Public Services (28 obras) · Business (26 obras) · Computer Science (25 obras) · Public relations (25 obras) · Knowledge management (20 obras) · Government (linguistics (18 obras) · Sociology (16 obras) · Public Policy and Administration Research (15 obras) · Public sector (11 obras)