Jeannette Sutton
Dados Biográficos
| ID | 4257576 |
|---|---|
| NOME | Jeannette Sutton |
| PRENOMES | Jeannette |
| SOBRENOME | Sutton |
| ASSINATURA | SUTTON J |
| AFILIAÇÕES | Albany State University |
| ORCID | 0000-0002-4345-9108 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 37 |
| TOTAL DE CITAÇÕES | 24 |
| TOTAL COMO AUTOR | 37 |
| TOTAL COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2003 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2026 |
| ÍNDICE H | 3 |
Scoring the compliance of cell broadcast alert messages
Effective alert messages must clearly and completely communicate the details of a hazard or threat to motivate protective action, including the message source, hazard impacts, guidance, timing, and location. Although these scientific recommendations are well-established in extant literature, the Alerting Authorities (AAs) who write and disseminate alerts do not always follow them. To address this gap between research and practice, this study appl…
The Post-Alert Lexicon
Using a multiphased, mixed methods approach, grounded in theory on alerts and warnings, the Post-Alert Lexicon serves as a companion to the Warning Lexicon to provide evidence-based guidance on how to construct a postalert message for 45 hazards and missing person events. We draw from the results of quantitative content analyses of a census of postalert messages issued as Wireless Emergency Alerts from 2012 to 2022, and public message testing exp…
Improving Amber alerts
In the United States, Wireless Emergency Alerts (WEAs) are used to notify the public of abducted children. However, there is no established guidance for writing AMBER Alert WEAs, and the vast majority have been incomplete. Using three randomly assigned groups recruited via a Qualtrics survey panel, we test an incomplete message containing a link to additional information, which reflects baseline messaging practices, against complete ‘plain langua…
Missing information
Missing and endangered person (MEP) alerts are a prominent messaging strategy used by law enforcement agencies in the United States to recover missing persons, with over 1,800 AMBER Alerts issued via the Wireless Emergency Alert (WEA) system and nearly 40 similar alerts introduced by state legislatures for other groups of missing people. Despite their prevalent use, the contents of MEP alerts have not yet been empirically examined. Drawing from w…
What Does It Mean to Stand Out? How Visual Design and Presentation Affect Attention and Memory in a Warning Message
In emergency communication, it is essential to call attention to key information that can be interpreted quickly and remembered easily. Individuals possess a limited number of cognitive resources to allocate to message processing in an emergency. Because of this, they are more likely to allocate attention to messages they are motivated to care about or to message attributes that stand out. In this study, we focus on how warning messages are atten…
Do We Have Your Attention? Tracking Eye Movements and Assessing Viewer Preferences during Television Weather Warnings
Understanding how viewers process severe weather warning messages is crucial for designing alerts that enable viewers to take protective action. We used eye tracking to monitor attention to mock chyrons [i.e., television (TV) graphics displaying warning messages] that systematically varied in visual complexity and carried out qualitative interviews to gather information about participants’ design preferences for the displays. Dwell-based analyses…
The Complete Message Is the Best Message
Standardized messaging for alerts and warnings has been made possible through the use of the Warning Lexicon and workflow. The effectiveness of this approach to motivate protective action behaviors, in comparison with the current standard of practice, has not yet been tested. Using an experimental design to test the effectiveness of the Warning Lexicon, we tested three message types for five hazards: blackouts, law enforcement incidents, infectio…
Measuring the Effectiveness of Disaster Warning Messages
Forum papers are thought-provoking opinion pieces or essays founded in fact, sometimes containing speculation, on a civil engineering topic of general interest and relevance to the readership of the journal. The views expressed in this Forum article do not necessarily reflect the views of ASCE or the Editorial Board of the journal
The impact of hazard naming in Wireless Emergency Alerts
Wireless Emergency Alerts are an important way people learn about impending threats. Yet, these messages typically lack information about the hazard that will endanger people. In this study, we examine how naming the hazard and its associated cues in a Wireless Emergency Alert influences people’s perceptions that help them make protective action decisions, including understanding, belief, personalization, deciding, response efficacy, and self-eff…
Hearts for hazards
Opting Out
While warning fatigue is commonly described among emergency management practitioners as a problem due to over‐alerting, which leads to opting out, there has been limited research to define these concepts in a systematic manner that can inform policymaking around public alerting strategies, especially as they relate to Wireless Emergency Alerts (WEA). In this study, we draw from semi‐structured interviews with emergency managers and open‐ended res…
Unlocking Potential
Emergency managers need data and information to make life-saving decisions on behalf of the public. Operational dashboards, if designed appropriately, can provide this information in a central location and reduce cognitive demands during decision-making. Mesonet websites can serve as a type of operational dashboard that has the potential to provide the meteorological data necessary for emergency managers to make decisions. In this study, we use q…
Message canceled, orders lifted
The Legacy of Dennis S. Mileti and the Future of Public Alert and Warning Research
The Warning Lexicon
Emergency managers and alert and warning originators require tools to build effective warning messages. The purpose of this research is to develop one such tool—a Warning Lexicon—that can be used to construct consistent warning messages for Wireless Emergency Alerts. Specifically, the Warning Lexicon systematically establishes a common set of statements about hazard impacts and their associated recommended protective actions that can be used to q…
Tweeting the Heat
Heat communication interventions are an essential way that public safety organizations can reduce extreme heat consequences for at-risk groups. Although the aim of these interventions is typically behavior change, these organizations commonly assume that providing information about heat risks, impacts, vulnerable populations, and protective actions will lead individuals to protect themselves. However, behavior change is a complex process whereby …
You Have to Send the Right Message
A long-term goal for warning-message designers is to determine the most effective type of message that can instruct individuals to act quickly and prevent loss of life and/or injury when faced with an imminent threat. One likely way to increase an individual’s behavioral intent to act when they are faced with risk information is to provide protective action information or guidance. This study investigated participant perceptions (understanding, b…
Communicating about Extreme Heat
Climate trends indicate that extreme heat events are becoming more common and more severe over time, requiring improved strategies to communicate heat risk and protective actions. However, there exists a disconnect in heat-related communication from experts, who commonly include heat-related jargon (i.e., technical language), to decision-makers and the general public. The use of jargon has been shown to reduce meaningful engagement with and under…
Public perceptions of U.S. earthquake early warning post-alert messages
Communicating Hazard Location through Text-and-Map in Earthquake Early Warnings
The purpose of this research was to examine the effect of presenting hazard location in different formats on key warning message outcomes—understanding, personalizing, believing, deciding, and milling. We conducted two studies using experiment and focus group methods. In the experiment, we compared a standard ShakeAlert earthquake early warning message, which merely implied location, to three enhanced messages that communicated information about …
Ember Alerts
When evacuation is necessary in a wildfire event, affected communities must be alerted and warned of the imminent danger and instructed on what to do to protect themselves. One channel available to message providers in the United States is Wireless Emergency Alerts (WEAs) disseminated via the Integrated Public Alert and Warning System (IPAWS). Recent wildfire events have shed light on the need to improve WEA strategies and messages when alerting …
Practical Methods for Imputing Follower Count Dynamics
Microblogging sites have become important data sources for studying network dynamics and information transmission. Both areas of study, however, require accurate counts of indegree, or follower counts; unfortunately, collection of complete time series on follower counts can be limited by application programming interface constraints, system failures, or temporal constraints. In addition, there is almost always a time difference between the point …
The social amplification of risk framework
Several decades have elapsed since the introduction in 1988 of the social amplification of risk framework (SARF) by researchers from Clark University and Decision Research. SARF was offered as an umbrella under which social, psychological, and cultural theories of risk could be integrated and thereby supplement technical risk analyses. Some critics suggest that SARF cannot be tested thus, the framework is useful, at most, as a post hoc analysis o…
Tornado Warning Guidance and Graphics
Effective warning messages should tell people what they should do, how they should do it, and how to maximize their health and safety. Guidance essentially delivers two types of information: 1) information that instructs people about the actions to take in response to a threat, and 2) information about how and why these recommended protective actions will reduce harm. However, recent research reported that while automated tornado warnings, sent b…
Understanding Visual Risk Communication Messages
Online channels for communicating risk frequently include features and technological capabilities to support sharing images of risk. In particular, the affordances found in social media, such as Twitter, include the ability to attach maps, photographs, videos, and other graphical information. The inclusion of visual cues such as colors and shapes and their different sizes are important for making sense of approaching threats, populations at risk,…
Environmental Hazards, Migration, and Race
An Exploratory Comparison of Disasters, Riots and Terrorist Acts
One question that emerged following the 11 September attacks was how to categorise and classify the event within existing disaster and conflict-event research frameworks. A decade ago, Quarantelli (1993) compared findings on the similarities and differences between consensus- and conflict-type events by illustrating a conceptual distinction between the two. In this paper, this discussionis expanded to include terrorist attacks by offering compari…
Examining the Association between Hazardous Waste Facilities and Rural 'Brain Drain
Rural communities are increasingly being faced with the prospect of accepting facilities characterized as 'opportunity-threat,' such as facilities that generate, treat, store, or otherwise dispose of hazardous wastes. Such facilities may offer economic gains through jobs and tax revenue, although they may also act as environmental 'disamenities.' This analysis examines the possibility that the presence of such facilities equates with lower loss o…
Health Communication Trolls and Bots Versus Public Health Agencies’ Trusted Voices
Environmental Hazards, Migration, and Race
An Exploratory Comparison of Disasters, Riots and Terrorist Acts
One question that emerged following the 11 September attacks was how to categorise and classify the event within existing disaster and conflict-event research frameworks. A decade ago, Quarantelli (1993) compared findings on the similarities and differences between consensus- and conflict-type events by illustrating a conceptual distinction between the two. In this paper, this discussionis expanded to include terrorist attacks by offering compari…
Examining the Association between Hazardous Waste Facilities and Rural 'Brain Drain
Rural communities are increasingly being faced with the prospect of accepting facilities characterized as 'opportunity-threat,' such as facilities that generate, treat, store, or otherwise dispose of hazardous wastes. Such facilities may offer economic gains through jobs and tax revenue, although they may also act as environmental 'disamenities.' This analysis examines the possibility that the presence of such facilities equates with lower loss o…
Finding community through information and communication technology in disaster response
Disasters affect not only the welfare of individuals and family groups, but also the well-being of communities, and can serve as a catalyst for innovative uses of information and communication technology (ICT). In this paper, we present evidence of ICT use for re-orientation toward the community and for the production of public goods in the form of information dissemination during disasters. Results from this study of information seeking practice…
Raymond Murphy, Leadership in Disaster
Warning tweets
Serial transmission – the passing on of information from one source to another – is a phenomenon of central interest in the study of informal communication in emergency settings. Microblogging services such as Twitter make it possible to study serial transmission on a large scale and to examine the factors that make retransmission of messages more or less likely. Here, we consider factors predicting serial transmission at the interface of formal …
Tsunami Warning Message Interpretation and Sense Making
Hazard warning messages are intended to shift people from a sense of safety to a sense of risk, while providing guidance for protective action. Message features, such as the content elements that are included and the style in which a message is written or delivered, can strengthen or weaken a recipient’s ability to make sense of and act on the message. Under conditions of heightened uncertainty or imminent threat the strategies that people apply …
Milling and Public Warnings
Given the potential of modern warning technology to save lives, discovering whether it is possible to craft mobile alerts for imminent events in a way that reduces people’s tendency to seek and confirm information before initiating protective action is essential. The purpose of this study was to examine the possibility of designing messages for mobile devices, such as Wireless Emergency Alert (WEA) messages, to minimize action delay. The impact o…
Designing Effective Tsunami Messages
Although tsunamis have the potential to be extremely destructive, relatively little research on tsunami messaging has taken place. Discovering whether tsunami warning messages can be written in a way that leads to increased protective response is crucial, particularly given the increased use of mobile message services and the role they play in notifying the public of imminent threats such as tsunami and other hazards. The purpose of this study wa…
Health Communication Trolls and Bots Versus Public Health Agencies’ Trusted Voices
Getting the Word Out, Rain or Shine
Networked social media provide governmental organizations, such as the National Weather Service (NWS), the opportunity to communicate directly with stakeholders over long periods of time as a form of online engagement. Typologies of engagement include aspects of message content that provide information, contribute to community building, and inspire action and aspects of message microstructural features that facilitate interaction and dialogue, su…
Earthquake early warning message testing
Tornado Warning Guidance and Graphics
Effective warning messages should tell people what they should do, how they should do it, and how to maximize their health and safety. Guidance essentially delivers two types of information: 1) information that instructs people about the actions to take in response to a threat, and 2) information about how and why these recommended protective actions will reduce harm. However, recent research reported that while automated tornado warnings, sent b…
Understanding Visual Risk Communication Messages
Online channels for communicating risk frequently include features and technological capabilities to support sharing images of risk. In particular, the affordances found in social media, such as Twitter, include the ability to attach maps, photographs, videos, and other graphical information. The inclusion of visual cues such as colors and shapes and their different sizes are important for making sense of approaching threats, populations at risk,…
The social amplification of risk framework
Several decades have elapsed since the introduction in 1988 of the social amplification of risk framework (SARF) by researchers from Clark University and Decision Research. SARF was offered as an umbrella under which social, psychological, and cultural theories of risk could be integrated and thereby supplement technical risk analyses. Some critics suggest that SARF cannot be tested thus, the framework is useful, at most, as a post hoc analysis o…
Tweeting the Heat
Heat communication interventions are an essential way that public safety organizations can reduce extreme heat consequences for at-risk groups. Although the aim of these interventions is typically behavior change, these organizations commonly assume that providing information about heat risks, impacts, vulnerable populations, and protective actions will lead individuals to protect themselves. However, behavior change is a complex process whereby …
You Have to Send the Right Message
A long-term goal for warning-message designers is to determine the most effective type of message that can instruct individuals to act quickly and prevent loss of life and/or injury when faced with an imminent threat. One likely way to increase an individual’s behavioral intent to act when they are faced with risk information is to provide protective action information or guidance. This study investigated participant perceptions (understanding, b…
Communicating about Extreme Heat
Climate trends indicate that extreme heat events are becoming more common and more severe over time, requiring improved strategies to communicate heat risk and protective actions. However, there exists a disconnect in heat-related communication from experts, who commonly include heat-related jargon (i.e., technical language), to decision-makers and the general public. The use of jargon has been shown to reduce meaningful engagement with and under…
Public perceptions of U.S. earthquake early warning post-alert messages
Communicating Hazard Location through Text-and-Map in Earthquake Early Warnings
The purpose of this research was to examine the effect of presenting hazard location in different formats on key warning message outcomes—understanding, personalizing, believing, deciding, and milling. We conducted two studies using experiment and focus group methods. In the experiment, we compared a standard ShakeAlert earthquake early warning message, which merely implied location, to three enhanced messages that communicated information about …
Ember Alerts
When evacuation is necessary in a wildfire event, affected communities must be alerted and warned of the imminent danger and instructed on what to do to protect themselves. One channel available to message providers in the United States is Wireless Emergency Alerts (WEAs) disseminated via the Integrated Public Alert and Warning System (IPAWS). Recent wildfire events have shed light on the need to improve WEA strategies and messages when alerting …
Practical Methods for Imputing Follower Count Dynamics
Microblogging sites have become important data sources for studying network dynamics and information transmission. Both areas of study, however, require accurate counts of indegree, or follower counts; unfortunately, collection of complete time series on follower counts can be limited by application programming interface constraints, system failures, or temporal constraints. In addition, there is almost always a time difference between the point …
Unlocking Potential
Emergency managers need data and information to make life-saving decisions on behalf of the public. Operational dashboards, if designed appropriately, can provide this information in a central location and reduce cognitive demands during decision-making. Mesonet websites can serve as a type of operational dashboard that has the potential to provide the meteorological data necessary for emergency managers to make decisions. In this study, we use q…
Message canceled, orders lifted
The Legacy of Dennis S. Mileti and the Future of Public Alert and Warning Research
Computer Science (29 obras) · Disaster Management and Resilience (22 obras) · Computer security (19 obras) · Public Relations and Crisis Communication (17 obras) · Psychology (15 obras) · Telecommunications (12 obras) · Warning system (12 obras) · Hazard (10 obras) · Political science (10 obras) · Business (9 obras)