Premilla D'Cruz
Dados Biográficos
| ID | 6329934 |
|---|---|
| NOME | Premilla D'Cruz |
| PRENOMES | Premilla |
| SOBRENOME | D'Cruz |
| ASSINATURA | CRUZ P D |
| AFILIAÇÕES | Indian Institute of Management |
| VERIFICADO | Não |
| TOTAL DE OBRAS | 18 |
| TOTAL DE CITAÇÕES | 17 |
| TOTAL COMO AUTOR | 16 |
| TOTAL COMO EDITOR | 2 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2001 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2026 |
| ÍNDICE H | 3 |
Lost in the crowd”
Purpose How do enterprising subjects experience (in)visibility in their projects of the self, at what costs and with what effects? Theorizing invisibility/imperceptibility as a constant threat to one’s sense of self, existence and survival within neoliberal governmentality, this study examines self-(in)visibilization among Indian Information Technology employees. Design/methodology/approach This study is based on an analysis of semi-structured in…
Caring for those in your charge
Purpose Adapting a positive business ethics framework, the purpose of this paper is to offer a new perspective to manage bullying at work. Specifically, this paper reports an empirical study which examines how the good work of servant leadership may lower employees’ exposure to workplace bullying, with compassion as a mediator and social cynicism beliefs (SCBs) as a moderator. Design/methodology/approach Survey data were gathered from 337 essenti…
A role that takes its toll? The moderating role of leadership in role stress and exposure to workplace bullying
Purpose The purpose of the article is to provide further evidence for the work environment hypothesis. According to the work environment hypothesis and as documented by empirical evidence, organizational factors play a crucial role in the development of workplace bullying. However, to better understand and prevent bullying at work and establish sustainable, responsible and ethical workplaces, it is crucial to understand which organizational facto…
The story of this special issue on critical perspectives in work and organizational psychology
In this editorial, we tell the story of how the Special Issue on Critical Perspectives in Work and Organizational Psychology (CWOP) came about, how it fits within the broader agenda of building a critical community within Work and Organizational Psychology, and how future research and thought may be inspired by the collection of critical papers related to work and organizational psychology. We introduce the term “criticalizing” as a key concept i…
Concepts, Approaches and Methods
Special topics and particular occupations, professions and sectors
Depersonalized Bullying at Work
The book advances the nascent concept of depersonalized workplace bullying, highlighting its distinctive features, proposing a theoretical framework and making recommendations for intervention. Furthering insights into depersonalized bullying at work is critical due to the anticipated increased incidence of the phenomenon in the light of the competitive contemporary business economy, which complicates organizational survival. Drawing on two herme…
Breathers, Releases, Outlets and Pauses
Drawing on a study rooted in van Manen’s hermeneutic phenomenology, conducted with agents working in international - facing call centers in Mumbai and Bangalore, India, this paper describes employee resistance to depersonalized bullying. Data were gathered through conversational interviews and subjected to selective and sententious thematic analyses. The theme of ‘breathers, releases, outlets and pauses’ captures both the various behaviours that …
The Family Context of Care in HIV/Aids
Though the continuum of care model has been adopted in HIV/AIDS intervention, there is little empirical work documenting the experiences of caregiving families. Addressing this gap, a study on family caregiving and care receiving was undertaken in Mumbai, India. In-depth interviews were conducted with seven seropositive caregivers, seven seropositive care receivers and five seronegative caregivers. Thematic analysis of the data was conducted, yie…
Reconciling Dichotomous Demands
Though outsourcing has created enormous employment potential in India’s information technology enabled services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be understood. The present paper describes employee experiences in telemarketing outbound call centers in Bangalore and Mumbai, India. Following van Manen’s (1998) hermeneutic phenomenological approach, data were collected through unstructured conve…
Caregivers' Experiences of Informal Support in the Context Of HIV/Aids
Social support is an important buffer for family caregivers of people living with HIV/AIDS (PLWHIV/AIDS). With limited formal support options, these caregivers have to rely increasingly on informal networks. Yet, accessing this avenue is also fraught with difficulty due to the stigmatising nature of HIV infection. Research in this area is not just not sparse, but focusses largely on sources of support and the circumscribing effects of stigma. To …
A Necessary Evil
This paper presents the findings of a phenomenological study, which describes the experiences of human resource (HR) managers implementing a downsizing programme in a steel manufacturing organisation in India. Data were collected through conversational interviews. Following van Manens sententious analytic approach, the core theme of a necessary evil, emerged, which indicates that while participants were pained by their task of having to terminate…
Clarifying My World
Based on a study rooted in van Manen’s hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets’ identity work in the context of workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective thematic analyses. The core theme of “clarifying my world” captures participants’ attempt to reconstruct…
Workplace Bullying in India
Workplace bullying, a pattern of persistent and targeted emotional abuse within the context of an evolving unequal interpersonal relationship, has so far not received academic attention in India. This book explores the phenomenon of workplace bullying through a series of quantitative and qualitative inquiries conducted in India’s Information Technology-Enabled Services–Business Process Outsourcing (ITES-BPO) sector. Through quantitative evidence …
Protecting my Interests
Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' coping with workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective thematic analyses. The core theme of "protecting my interests" displayed two prominent features: the presence of stages and …
From boom to where?’
This article locates Indian business process outsourcing ( BPO ) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential dependence on demand from lead firms in the U nited S tates and U nited K ingdom. Drawing on a conceptual synthesis of the Global Commodity Chain, Global Value Chain and Global Production Network frameworks, the article examines th…
Indian call centres and business process outsourcing
In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation
Towards Methodological Rigour in the Study of the Family
The multidisciplinary knowledge base that contributes to our understanding of the family does not facilitate methodological rigour. This is so because the methodology of the contributing disciplines does not always do justice to the unique features of the family, leading to a lack of "methodological understanding" (Brown & Kidwell, 1982: 852). Recognising the need to develop an independent methodology to study the family, experts in the field hav…
Indian call centres and business process outsourcing
In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation
Clarifying My World
Based on a study rooted in van Manen’s hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets’ identity work in the context of workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective thematic analyses. The core theme of “clarifying my world” captures participants’ attempt to reconstruct…
From boom to where?’
This article locates Indian business process outsourcing ( BPO ) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential dependence on demand from lead firms in the U nited S tates and U nited K ingdom. Drawing on a conceptual synthesis of the Global Commodity Chain, Global Value Chain and Global Production Network frameworks, the article examines th…
Caregivers' Experiences of Informal Support in the Context Of HIV/Aids
Social support is an important buffer for family caregivers of people living with HIV/AIDS (PLWHIV/AIDS). With limited formal support options, these caregivers have to rely increasingly on informal networks. Yet, accessing this avenue is also fraught with difficulty due to the stigmatising nature of HIV infection. Research in this area is not just not sparse, but focusses largely on sources of support and the circumscribing effects of stigma. To …
A Necessary Evil
This paper presents the findings of a phenomenological study, which describes the experiences of human resource (HR) managers implementing a downsizing programme in a steel manufacturing organisation in India. Data were collected through conversational interviews. Following van Manens sententious analytic approach, the core theme of a necessary evil, emerged, which indicates that while participants were pained by their task of having to terminate…
Protecting my Interests
Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' coping with workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective thematic analyses. The core theme of "protecting my interests" displayed two prominent features: the presence of stages and …
Towards Methodological Rigour in the Study of the Family
The multidisciplinary knowledge base that contributes to our understanding of the family does not facilitate methodological rigour. This is so because the methodology of the contributing disciplines does not always do justice to the unique features of the family, leading to a lack of "methodological understanding" (Brown & Kidwell, 1982: 852). Recognising the need to develop an independent methodology to study the family, experts in the field hav…
Indian call centres and business process outsourcing
In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation
Workplace Bullying in India
Workplace bullying, a pattern of persistent and targeted emotional abuse within the context of an evolving unequal interpersonal relationship, has so far not received academic attention in India. This book explores the phenomenon of workplace bullying through a series of quantitative and qualitative inquiries conducted in India’s Information Technology-Enabled Services–Business Process Outsourcing (ITES-BPO) sector. Through quantitative evidence …
Protecting my Interests
Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' coping with workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective thematic analyses. The core theme of "protecting my interests" displayed two prominent features: the presence of stages and …
From boom to where?’
This article locates Indian business process outsourcing ( BPO ) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential dependence on demand from lead firms in the U nited S tates and U nited K ingdom. Drawing on a conceptual synthesis of the Global Commodity Chain, Global Value Chain and Global Production Network frameworks, the article examines th…
Depersonalized Bullying at Work
The book advances the nascent concept of depersonalized workplace bullying, highlighting its distinctive features, proposing a theoretical framework and making recommendations for intervention. Furthering insights into depersonalized bullying at work is critical due to the anticipated increased incidence of the phenomenon in the light of the competitive contemporary business economy, which complicates organizational survival. Drawing on two herme…
Breathers, Releases, Outlets and Pauses
Drawing on a study rooted in van Manen’s hermeneutic phenomenology, conducted with agents working in international - facing call centers in Mumbai and Bangalore, India, this paper describes employee resistance to depersonalized bullying. Data were gathered through conversational interviews and subjected to selective and sententious thematic analyses. The theme of ‘breathers, releases, outlets and pauses’ captures both the various behaviours that …
The Family Context of Care in HIV/Aids
Though the continuum of care model has been adopted in HIV/AIDS intervention, there is little empirical work documenting the experiences of caregiving families. Addressing this gap, a study on family caregiving and care receiving was undertaken in Mumbai, India. In-depth interviews were conducted with seven seropositive caregivers, seven seropositive care receivers and five seronegative caregivers. Thematic analysis of the data was conducted, yie…
Reconciling Dichotomous Demands
Though outsourcing has created enormous employment potential in India’s information technology enabled services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be understood. The present paper describes employee experiences in telemarketing outbound call centers in Bangalore and Mumbai, India. Following van Manen’s (1998) hermeneutic phenomenological approach, data were collected through unstructured conve…
Caregivers' Experiences of Informal Support in the Context Of HIV/Aids
Social support is an important buffer for family caregivers of people living with HIV/AIDS (PLWHIV/AIDS). With limited formal support options, these caregivers have to rely increasingly on informal networks. Yet, accessing this avenue is also fraught with difficulty due to the stigmatising nature of HIV infection. Research in this area is not just not sparse, but focusses largely on sources of support and the circumscribing effects of stigma. To …
A Necessary Evil
This paper presents the findings of a phenomenological study, which describes the experiences of human resource (HR) managers implementing a downsizing programme in a steel manufacturing organisation in India. Data were collected through conversational interviews. Following van Manens sententious analytic approach, the core theme of a necessary evil, emerged, which indicates that while participants were pained by their task of having to terminate…
Clarifying My World
Based on a study rooted in van Manen’s hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets’ identity work in the context of workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective thematic analyses. The core theme of “clarifying my world” captures participants’ attempt to reconstruct…
Concepts, Approaches and Methods
Special topics and particular occupations, professions and sectors
Caring for those in your charge
Purpose Adapting a positive business ethics framework, the purpose of this paper is to offer a new perspective to manage bullying at work. Specifically, this paper reports an empirical study which examines how the good work of servant leadership may lower employees’ exposure to workplace bullying, with compassion as a mediator and social cynicism beliefs (SCBs) as a moderator. Design/methodology/approach Survey data were gathered from 337 essenti…
A role that takes its toll? The moderating role of leadership in role stress and exposure to workplace bullying
Purpose The purpose of the article is to provide further evidence for the work environment hypothesis. According to the work environment hypothesis and as documented by empirical evidence, organizational factors play a crucial role in the development of workplace bullying. However, to better understand and prevent bullying at work and establish sustainable, responsible and ethical workplaces, it is crucial to understand which organizational facto…
The story of this special issue on critical perspectives in work and organizational psychology
In this editorial, we tell the story of how the Special Issue on Critical Perspectives in Work and Organizational Psychology (CWOP) came about, how it fits within the broader agenda of building a critical community within Work and Organizational Psychology, and how future research and thought may be inspired by the collection of critical papers related to work and organizational psychology. We introduce the term “criticalizing” as a key concept i…
Lost in the crowd”
Purpose How do enterprising subjects experience (in)visibility in their projects of the self, at what costs and with what effects? Theorizing invisibility/imperceptibility as a constant threat to one’s sense of self, existence and survival within neoliberal governmentality, this study examines self-(in)visibilization among Indian Information Technology employees. Design/methodology/approach This study is based on an analysis of semi-structured in…
Psychology (14 obras) · Sociology (11 obras) · Workplace Violence and Bullying (9 obras) · Political science (7 obras) · Social Psychology (7 obras) · Social science (7 obras) · Employment and Welfare Studies (6 obras) · Engineering (6 obras) · Epistemology (5 obras) · Public relations (5 obras)