Eric Friginal
Dados Biográficos
| ID | 649828 |
|---|---|
| NOME | Eric Friginal |
| PRENOMES | Eric |
| SOBRENOME | Friginal |
| ASSINATURA | FRIGINAL E |
| AFILIAÇÕES | Georgia State University |
| ORCID | 0000-0001-5956-3674 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 24 |
| TOTAL DE CITAÇÕES | 21 |
| TOTAL COMO AUTOR | 23 |
| TOTAL COMO EDITOR | 1 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2007 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2026 |
| ÍNDICE H | 3 |
Communicating safety
Aircraft maintenance personnel worldwide rely on WARNING, CAUTION, and NOTE instructions to prevent injuries, equipment damage, and accidents. However, systematic linguistic analysis of these instruction types has received limited attention in applied linguistics research. Through novel multidimensional analysis of over 70,000 deduplicated safety instructions (1.18 million tokens) from six aircraft families, this study identifies a five-dimension…
Manufacturing Submissive Femininity
Revisiting aviation English as a lingua franca
In aviation, particularly in pilot and air traffic controller radiotelephony communication, English functions as a global lingua franca. While the current construct of competence in radiotelephony communication reflects traditional, linguistically focussed proficiency, research indicates that such proficiency may hinder safe and effective communication, highlighting the importance of profession-specific and accommodation skills. This study examin…
Challenging or reinforcing the “native speaker” divide? A corpus-informed critical discourse study of linguistic identity in language education journal articles
Examining global mainland Chinese academics in Hong Kong SAR
A Multi‐Dimensional Analysis of English Tweets by Chinese and American Automotive Companies
While multi‐dimensional (MD) analysis is a widely used method for register analysis, it receives limited attention in studies of corporate tweets, especially from a cross‐cultural perspective. This study conducts a full MD analysis on an English‐language corpus of tweets from three automotive manufacturers per country in China and the United States. It aims to interpret the communicative functions behind the statistical co‐occurrence patterns of …
Corpus Analysis of Language in the Workplace
Studies interpreting frequency‐based linguistic and pragmatic features of workplace interaction have increased significantly over the past two decades. Specialized corpora in the professional fields have been collected, primarily with a focus on improving our understanding of workplace communication and to develop training materials to enhance service quality, avoid miscommunication, and facilitate successful business transactions. The corpus app…
The case of English for aviation maintenance
Aircraft manufacturers use Simplified Technical English (STE) as a strategic tool to enhance the readability of aviation maintenance manuals and reduce comprehension errors. This standardized linguistic approach is essential for ensuring global aviation safety, especially as approximately 80% of maintenance technicians worldwide are non-native English speakers (NNES). This study employs Biber's Multi-Dimensional analysis framework (Biber, 1988, 1…
The Role of Prosody in International Communication in English in Call Center Interactions
This paper examines outsourced call center interactions to illustrate how these contexts can enhance pronunciation analysis and training. Public opinion in the United States and the United Kingdom regarding the perceived "pronunciation problems" of agents based in call centers in Outer-Circle English-speaking countries is typically negative. However, it is often difficult for researchers to pinpoint the specific issues involved, as access to auth…
Portrayals of Chinese companies in American and British economic news tweets during China’s macroeconomic transitions 2007–2023
This study investigates how Chinese companies are portrayed in American and British economic news tweets, as well as their relationship to Chinese economic fluctuations. The analysis included a corpus of 55,394 tweets (934,155 words) from well-known media outlets between 2007 and 2023. It also incorporated China’s quarterly Gross Domestic Product (GDP) and monthly Purchasing Managers’ Index (PMI) to contextualise the tweets in terms of their actu…
Corpus Analysis of Business English
Business English, also referred to as international business English or business English as a lingua franca, pertains to spoken and written language used in commercial, transactional, and often for‐profit workplace contexts. It encompasses a wide variety of registers, such as letters, memos, e‐mails, text messages or SMSs, print and broadcast news, multimodal presentations, conference calls, workplace interactions, social media and Internet‐based…
I’m sorry, my what
This paper explores caller clarification sequences in outsourced call center interactions, with the goal of categorizing distinguishable causes or reasons for their occurrence, as identified by third-party evaluators – i.e., raters who are not participants in the call. Caller clarifications are questions, requests, or follow-up statements raised by a caller after a call-taker’s turn while providing information or a procedure during call center in…
Learning from Short-Term Study Abroad to Innovate Intensive English Programs on U.S. Campuses
A major focus of Intensive English Programs (IEPs) in most universities in the United States (U.S.) is English for Academic Purposes (EAP), which prepares English language learners for undergraduate and graduate study, delivered or facilitated in English across scholarly and professional settings. The same EAP approach may also be successfully implemented for short-term, inbound study abroad programs for international students and professionals h…
Linguistic Dimensions of Toefl iBT Essays Compared With Successful Student Disciplinary Writing in the University
An introduction to the Anawc
This paper presents an overview of the Augmentative and Alternative Communication (AAC) and Non-AAC Workplace Corpus (ANAWC) ( Pickering & Bruce, 2009 ). The corpus is the first resource of its kind that makes it possible to systematically study the typical language patterns of both AAC users and comparable non-AAC users in the workplace. We discuss the origin of the corpus and give an account of the methodology used for its collection and transc…
Examining a developmentally based measure of L2 oral performances
Talking at Work
This book offers original corpus research in a range of workplace contexts including office-based settings, call center interactions and healthcare communication. Chapters in this edited volume bring
Saying ‘No’ in Philippine-based outsourced call center interactions
Because of the increasing need to trim customer service business expenses, many companies from the USA have outsourced telephone-based customer service operations to Asian countries, such as India and the Philippines. Available human resources and relatively cheap labor have been the incentives for US companies to move their customer service operations overseas, in part to improve their financial position. This study focuses on Filipino customer …
Linguistic characteristics of AAC discourse in the workplace
This study examines linguistic co-occurrence patterns in the discourse of individuals with communication impairments who use augmentative and alternative communication (AAC) devices in the workplace by comparing them to those of non-AAC users in similar job settings. A typical workweek (≈ 40 hours) per focal participant (four AAC; four non-AAC) was recorded and transcribed to create a specialized corpus of workplace discourse of approximately 464…
Filipino and American online communication and linguistic variation
This paper investigates cross‐cultural and cross‐register variation from four corpora of internet blogs and online opinion columns written in English by Filipino and American authors. A multi‐dimensional analysis following established linguistic dimensions from Grieve, Biber, Friginal, and Nekrasova was used to compare the relative distribution of frequently co‐occurring linguistic features, with the goal of describing the statistical relationshi…
Threats to the sustainability of the outsourced call center industry in the Philippines
Linguistic variation in the discourse of outsourced call centers
This study explores linguistic variation in outsourced call centers involving Filipino call-takers and American callers engaged in various types of customer service transactions. The specific goals of this study are: 1) to establish the statistical co-occurrence of linguistic features in outsourced call center discourse; and 2) to examine how the speakers use these features and patterns of speech based on role (as agent or caller), gender, and th…
Conversation in Context
Outsourced call centers and English in the Philippines
The influx of outsourced call centers from the United States to the Philippines since the late 1990s has paved the way for the creation of thousands of jobs for Filipino professionals who are able to communicate in English and provide telephone-based customer services to American customers. The Philippines has become one of the major centers for outsourcing because of its tradition of bilingual education, affinity to the American culture, and che…
Outsourced call centers and English in the Philippines
The influx of outsourced call centers from the United States to the Philippines since the late 1990s has paved the way for the creation of thousands of jobs for Filipino professionals who are able to communicate in English and provide telephone-based customer services to American customers. The Philippines has become one of the major centers for outsourcing because of its tradition of bilingual education, affinity to the American culture, and che…
Threats to the sustainability of the outsourced call center industry in the Philippines
Linguistic variation in the discourse of outsourced call centers
This study explores linguistic variation in outsourced call centers involving Filipino call-takers and American callers engaged in various types of customer service transactions. The specific goals of this study are: 1) to establish the statistical co-occurrence of linguistic features in outsourced call center discourse; and 2) to examine how the speakers use these features and patterns of speech based on role (as agent or caller), gender, and th…
Filipino and American online communication and linguistic variation
This paper investigates cross‐cultural and cross‐register variation from four corpora of internet blogs and online opinion columns written in English by Filipino and American authors. A multi‐dimensional analysis following established linguistic dimensions from Grieve, Biber, Friginal, and Nekrasova was used to compare the relative distribution of frequently co‐occurring linguistic features, with the goal of describing the statistical relationshi…
I’m sorry, my what
This paper explores caller clarification sequences in outsourced call center interactions, with the goal of categorizing distinguishable causes or reasons for their occurrence, as identified by third-party evaluators – i.e., raters who are not participants in the call. Caller clarifications are questions, requests, or follow-up statements raised by a caller after a call-taker’s turn while providing information or a procedure during call center in…
Linguistic characteristics of AAC discourse in the workplace
This study examines linguistic co-occurrence patterns in the discourse of individuals with communication impairments who use augmentative and alternative communication (AAC) devices in the workplace by comparing them to those of non-AAC users in similar job settings. A typical workweek (≈ 40 hours) per focal participant (four AAC; four non-AAC) was recorded and transcribed to create a specialized corpus of workplace discourse of approximately 464…
Outsourced call centers and English in the Philippines
The influx of outsourced call centers from the United States to the Philippines since the late 1990s has paved the way for the creation of thousands of jobs for Filipino professionals who are able to communicate in English and provide telephone-based customer services to American customers. The Philippines has become one of the major centers for outsourcing because of its tradition of bilingual education, affinity to the American culture, and che…
Threats to the sustainability of the outsourced call center industry in the Philippines
Linguistic variation in the discourse of outsourced call centers
This study explores linguistic variation in outsourced call centers involving Filipino call-takers and American callers engaged in various types of customer service transactions. The specific goals of this study are: 1) to establish the statistical co-occurrence of linguistic features in outsourced call center discourse; and 2) to examine how the speakers use these features and patterns of speech based on role (as agent or caller), gender, and th…
Conversation in Context
Filipino and American online communication and linguistic variation
This paper investigates cross‐cultural and cross‐register variation from four corpora of internet blogs and online opinion columns written in English by Filipino and American authors. A multi‐dimensional analysis following established linguistic dimensions from Grieve, Biber, Friginal, and Nekrasova was used to compare the relative distribution of frequently co‐occurring linguistic features, with the goal of describing the statistical relationshi…
Linguistic characteristics of AAC discourse in the workplace
This study examines linguistic co-occurrence patterns in the discourse of individuals with communication impairments who use augmentative and alternative communication (AAC) devices in the workplace by comparing them to those of non-AAC users in similar job settings. A typical workweek (≈ 40 hours) per focal participant (four AAC; four non-AAC) was recorded and transcribed to create a specialized corpus of workplace discourse of approximately 464…
Saying ‘No’ in Philippine-based outsourced call center interactions
Because of the increasing need to trim customer service business expenses, many companies from the USA have outsourced telephone-based customer service operations to Asian countries, such as India and the Philippines. Available human resources and relatively cheap labor have been the incentives for US companies to move their customer service operations overseas, in part to improve their financial position. This study focuses on Filipino customer …
Talking at Work
This book offers original corpus research in a range of workplace contexts including office-based settings, call center interactions and healthcare communication. Chapters in this edited volume bring
An introduction to the Anawc
This paper presents an overview of the Augmentative and Alternative Communication (AAC) and Non-AAC Workplace Corpus (ANAWC) ( Pickering & Bruce, 2009 ). The corpus is the first resource of its kind that makes it possible to systematically study the typical language patterns of both AAC users and comparable non-AAC users in the workplace. We discuss the origin of the corpus and give an account of the methodology used for its collection and transc…
Examining a developmentally based measure of L2 oral performances
Learning from Short-Term Study Abroad to Innovate Intensive English Programs on U.S. Campuses
A major focus of Intensive English Programs (IEPs) in most universities in the United States (U.S.) is English for Academic Purposes (EAP), which prepares English language learners for undergraduate and graduate study, delivered or facilitated in English across scholarly and professional settings. The same EAP approach may also be successfully implemented for short-term, inbound study abroad programs for international students and professionals h…
Linguistic Dimensions of Toefl iBT Essays Compared With Successful Student Disciplinary Writing in the University
Corpus Analysis of Business English
Business English, also referred to as international business English or business English as a lingua franca, pertains to spoken and written language used in commercial, transactional, and often for‐profit workplace contexts. It encompasses a wide variety of registers, such as letters, memos, e‐mails, text messages or SMSs, print and broadcast news, multimodal presentations, conference calls, workplace interactions, social media and Internet‐based…
I’m sorry, my what
This paper explores caller clarification sequences in outsourced call center interactions, with the goal of categorizing distinguishable causes or reasons for their occurrence, as identified by third-party evaluators – i.e., raters who are not participants in the call. Caller clarifications are questions, requests, or follow-up statements raised by a caller after a call-taker’s turn while providing information or a procedure during call center in…
Portrayals of Chinese companies in American and British economic news tweets during China’s macroeconomic transitions 2007–2023
This study investigates how Chinese companies are portrayed in American and British economic news tweets, as well as their relationship to Chinese economic fluctuations. The analysis included a corpus of 55,394 tweets (934,155 words) from well-known media outlets between 2007 and 2023. It also incorporated China’s quarterly Gross Domestic Product (GDP) and monthly Purchasing Managers’ Index (PMI) to contextualise the tweets in terms of their actu…
Corpus Analysis of Language in the Workplace
Studies interpreting frequency‐based linguistic and pragmatic features of workplace interaction have increased significantly over the past two decades. Specialized corpora in the professional fields have been collected, primarily with a focus on improving our understanding of workplace communication and to develop training materials to enhance service quality, avoid miscommunication, and facilitate successful business transactions. The corpus app…
The case of English for aviation maintenance
Aircraft manufacturers use Simplified Technical English (STE) as a strategic tool to enhance the readability of aviation maintenance manuals and reduce comprehension errors. This standardized linguistic approach is essential for ensuring global aviation safety, especially as approximately 80% of maintenance technicians worldwide are non-native English speakers (NNES). This study employs Biber's Multi-Dimensional analysis framework (Biber, 1988, 1…
The Role of Prosody in International Communication in English in Call Center Interactions
This paper examines outsourced call center interactions to illustrate how these contexts can enhance pronunciation analysis and training. Public opinion in the United States and the United Kingdom regarding the perceived "pronunciation problems" of agents based in call centers in Outer-Circle English-speaking countries is typically negative. However, it is often difficult for researchers to pinpoint the specific issues involved, as access to auth…
Communicating safety
Aircraft maintenance personnel worldwide rely on WARNING, CAUTION, and NOTE instructions to prevent injuries, equipment damage, and accidents. However, systematic linguistic analysis of these instruction types has received limited attention in applied linguistics research. Through novel multidimensional analysis of over 70,000 deduplicated safety instructions (1.18 million tokens) from six aircraft families, this study identifies a five-dimension…
Manufacturing Submissive Femininity
Revisiting aviation English as a lingua franca
In aviation, particularly in pilot and air traffic controller radiotelephony communication, English functions as a global lingua franca. While the current construct of competence in radiotelephony communication reflects traditional, linguistically focussed proficiency, research indicates that such proficiency may hinder safe and effective communication, highlighting the importance of profession-specific and accommodation skills. This study examin…
Challenging or reinforcing the “native speaker” divide? A corpus-informed critical discourse study of linguistic identity in language education journal articles
Examining global mainland Chinese academics in Hong Kong SAR
A Multi‐Dimensional Analysis of English Tweets by Chinese and American Automotive Companies
While multi‐dimensional (MD) analysis is a widely used method for register analysis, it receives limited attention in studies of corporate tweets, especially from a cross‐cultural perspective. This study conducts a full MD analysis on an English‐language corpus of tweets from three automotive manufacturers per country in China and the United States. It aims to interpret the communicative functions behind the statistical co‐occurrence patterns of …
Computer Science (11 obras) · Linguistics (11 obras) · Sociology (9 obras) · Political science (8 obras) · Psychology (8 obras) · Discourse Analysis in Language Studies (6 obras) · Business (5 obras) · Call centre (5 obras) · Discourse analysis (5 obras) · EFL/ESL Teaching and Learning (5 obras)