Premilla D’cruz
Dados Biográficos
| ID | 813143 |
|---|---|
| NOME | Premilla D’cruz |
| PRENOMES | Premilla |
| SOBRENOME | D’cruz |
| ASSINATURA | D’CRUZ P |
| AFILIAÇÕES | Indian Institute of Management Ahmedabad |
| ORCID | 0000-0002-5232-3122 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 40 |
| TOTAL DE CITAÇÕES | 48 |
| TOTAL COMO AUTOR | 37 |
| TOTAL COMO EDITOR | 3 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2001 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2026 |
| ÍNDICE H | 3 |
Speaking Across Silences
This curated essay collection examines the structural and material intersections between business, violence, and ethical responsibility. Bringing together diverse perspectives, the essays collated here challenge the tendency within business ethics to treat violence as external to economic activity or as a purely political phenomenon. Instead, the contributions reveal how firms, markets, and organizational practices are deeply entangled in systems…
Lost in the crowd”
Purpose How do enterprising subjects experience (in)visibility in their projects of the self, at what costs and with what effects? Theorizing invisibility/imperceptibility as a constant threat to one’s sense of self, existence and survival within neoliberal governmentality, this study examines self-(in)visibilization among Indian Information Technology employees. Design/methodology/approach This study is based on an analysis of semi-structured in…
The Ethical, Societal, and Global Implications of Crowdsourcing Research
The interface between authoritarian innovations and labour
On assuming office in 2014, India's BJP-led government initiated an ambitious plan to facilitate the ease of doing business, aiming to make India an attractive investment destination. Interview data from 20 trade union leaders and an expert and published data from ILO, government and trade union documents and newspaper archives reveal that, to advance this neoliberal agenda, the government did not use direct and obvious repressive tactics as was …
Identity work at the intersection of dirty work, caste, and precarity
Drawing from in-depth interviews of cleaners employed in the cleaning industry in India, the study examines the ongoing process of constructing a positive identity among dirty workers. Cleaners respond to the intense identity struggles emerging from caste stigma, dirty taint, and precarity by constructing ambivalent identities. Cleaners’ identity work is constituted by the very identity struggles they encounter, and their efforts to negotiate sti…
Contesting social responsibilities of business
This introduction, and the special issue on ‘Contesting social responsibilities of business: Experiences in context’ it frames, addresses the neglected question of the experience of contestation in the terrain of the social responsibilities of business. It re-conceptualises the social responsibilities of business by advancing research grounded in a relational perspective, exploring and highlighting different forms of contestation of these social …
Caring for those in your charge
Purpose Adapting a positive business ethics framework, the purpose of this paper is to offer a new perspective to manage bullying at work. Specifically, this paper reports an empirical study which examines how the good work of servant leadership may lower employees’ exposure to workplace bullying, with compassion as a mediator and social cynicism beliefs (SCBs) as a moderator. Design/methodology/approach Survey data were gathered from 337 essenti…
A role that takes its toll? The moderating role of leadership in role stress and exposure to workplace bullying
Purpose The purpose of the article is to provide further evidence for the work environment hypothesis. According to the work environment hypothesis and as documented by empirical evidence, organizational factors play a crucial role in the development of workplace bullying. However, to better understand and prevent bullying at work and establish sustainable, responsible and ethical workplaces, it is crucial to understand which organizational facto…
The story of this special issue on critical perspectives in work and organizational psychology
In this editorial, we tell the story of how the Special Issue on Critical Perspectives in Work and Organizational Psychology (CWOP) came about, how it fits within the broader agenda of building a critical community within Work and Organizational Psychology, and how future research and thought may be inspired by the collection of critical papers related to work and organizational psychology. We introduce the term “criticalizing” as a key concept i…
Place Matters
Technology, Megatrends and Work
To commemorate 40 years since the founding of the Journal of Business Ethics, the editors in chief of the journal have invited the editors to provide commentaries on the future of business ethics. This essay comprises a selection of commentaries aimed at creating dialogue around the theme Technology, Megatrends and Work . Of all the profound changes in business, technology is perhaps the most ubiquitous. There is not a facet of our lives unaffect…
From Fear to Courage
Dignity and Inclusion at Work
Concepts, Approaches and Methods
Exploring workplace bullying from diverse perspectives
Workplace bullying is a pernicious workplace problem that harms employees and organizations alike. Targets suffer mental and physical consequences of repeated abuse. Organizations experience consequences such as diminished worker productivity and increased turnover. In some cases, even workplace violence. While these instances are thankfully rare, it is important to understand how workplace bullying manifests in organizations and what employees, …
Indian Perspectives on Workplace Bullying
Power, subjectivity and context in workplace bullying, emotional abuse and harassment
Abuse on online labour markets
Purpose The purpose of this paper is to report a study of targets’ experiences of cyberbullying on online labour markets (OLMs). In addition to highlighting the link between targets’ coping and power and control, the paper compares conventional and digital workplaces. Design/methodology/approach The method of critical hermeneutic phenomenology is used in the inquiry, bringing political and applied dimensions into the study. Targets’ lived experie…
Positives outweighing negatives
This article reports on an empirical study of Indian freelancers working via Elance-oDesk (now renamed Upwork). In a qualitative approach, data were gathered from 24 freelancers across India through in-depth telephone interviews and analysed thematically. The core finding that ‘the positives outweigh the negatives’ highlighted the fact that the challenges were eclipsed by what these freelancers gained, in terms of employment opportunities, income…
Globalisation of Commodification
Legal process outsourcing (LPO) refers to the contracting of legal work from regions where it is costly to perform, such as the US to areas where it can be performed at a significantly decreased cost. LPO has been made possible by the disaggregation of the legal processes into discrete units, each of which can then outsourced to cheaper service providers. Anecdotal evidence suggests a variety of benefits such as financial gains, opportunities to …
Depersonalized Bullying at Work
The book advances the nascent concept of depersonalized workplace bullying, highlighting its distinctive features, proposing a theoretical framework and making recommendations for intervention. Furthering insights into depersonalized bullying at work is critical due to the anticipated increased incidence of the phenomenon in the light of the competitive contemporary business economy, which complicates organizational survival. Drawing on two herme…
Breathers, Releases, Outlets and Pauses
Drawing on a study rooted in van Manen’s hermeneutic phenomenology, conducted with agents working in international - facing call centers in Mumbai and Bangalore, India, this paper describes employee resistance to depersonalized bullying. Data were gathered through conversational interviews and subjected to selective and sententious thematic analyses. The theme of ‘breathers, releases, outlets and pauses’ captures both the various behaviours that …
The Family Context of Care in HIV/Aids
Though the continuum of care model has been adopted in HIV/AIDS intervention, there is little empirical work documenting the experiences of caregiving families. Addressing this gap, a study on family caregiving and care receiving was undertaken in Mumbai, India. In-depth interviews were conducted with seven seropositive caregivers, seven seropositive care receivers and five seronegative caregivers. Thematic analysis of the data was conducted, yie…
Reconciling Dichotomous Demands
Though outsourcing has created enormous employment potential in India’s information technology enabled services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be understood. The present paper describes employee experiences in telemarketing outbound call centers in Bangalore and Mumbai, India. Following van Manen’s (1998) hermeneutic phenomenological approach, data were collected through unstructured conve…
Caregivers' Experiences of Informal Support in the Context Of HIV/Aids
Social support is an important buffer for family caregivers of people living with HIV/AIDS (PLWHIV/AIDS). With limited formal support options, these caregivers have to rely increasingly on informal networks. Yet, accessing this avenue is also fraught with difficulty due to the stigmatising nature of HIV infection. Research in this area is not just not sparse, but focusses largely on sources of support and the circumscribing effects of stigma. To …
Being Professional
The relationship between technocratic and socioideological control in organizations is contested among scholars. In an attempt to understand this complex interlinkage, the present study examined organizational control processes in inbound and outbound call centers in Bangalore, India. Relying on qualitative interviews and thematic analysis, the study demonstrated how organizations invoke the concept of professionalism in their employees. Organiza…
Beyond Joint and Nuclear
Careful perusal of the family literature in India dispels the belief that the Indian family was basically joint, and that following industrialisation and urbanisation, the nuclear family replaced it. On the contrary, the literature demonstrates that family plurality has been an essential feature of Indian society and that joint, nuclear, single parent, dual earner and adoptive families have always coexisted. The evolution of family research, char…
Indian call centres and business process outsourcing
In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation
Clarifying My World
Based on a study rooted in van Manen’s hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets’ identity work in the context of workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective thematic analyses. The core theme of “clarifying my world” captures participants’ attempt to reconstruct…
From boom to where?’
This article locates Indian business process outsourcing ( BPO ) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential dependence on demand from lead firms in the U nited S tates and U nited K ingdom. Drawing on a conceptual synthesis of the Global Commodity Chain, Global Value Chain and Global Production Network frameworks, the article examines th…
Contesting social responsibilities of business
This introduction, and the special issue on ‘Contesting social responsibilities of business: Experiences in context’ it frames, addresses the neglected question of the experience of contestation in the terrain of the social responsibilities of business. It re-conceptualises the social responsibilities of business by advancing research grounded in a relational perspective, exploring and highlighting different forms of contestation of these social …
Globalisation of Commodification
Legal process outsourcing (LPO) refers to the contracting of legal work from regions where it is costly to perform, such as the US to areas where it can be performed at a significantly decreased cost. LPO has been made possible by the disaggregation of the legal processes into discrete units, each of which can then outsourced to cheaper service providers. Anecdotal evidence suggests a variety of benefits such as financial gains, opportunities to …
Caregivers' Experiences of Informal Support in the Context Of HIV/Aids
Social support is an important buffer for family caregivers of people living with HIV/AIDS (PLWHIV/AIDS). With limited formal support options, these caregivers have to rely increasingly on informal networks. Yet, accessing this avenue is also fraught with difficulty due to the stigmatising nature of HIV infection. Research in this area is not just not sparse, but focusses largely on sources of support and the circumscribing effects of stigma. To …
A Necessary Evil
This paper presents the findings of a phenomenological study, which describes the experiences of human resource (HR) managers implementing a downsizing programme in a steel manufacturing organisation in India. Data were collected through conversational interviews. Following van Manens sententious analytic approach, the core theme of a necessary evil, emerged, which indicates that while participants were pained by their task of having to terminate…
Protecting my Interests
Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' coping with workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective thematic analyses. The core theme of "protecting my interests" displayed two prominent features: the presence of stages and …
The Dynamics of Teleworking
Although teleworking promises full-time workforce participation within the protective sanctuary of the home, issues relating to work-life balance, identity, career, collectivization, control, trust and commitment remain to be answered. Through the adoption of a multiple case study design and within-case and cross-case analyses, the present work is aimed at generating propositions that could provide insights into the complexities of teleworking. T…
Towards Methodological Rigour in the Study of the Family
The multidisciplinary knowledge base that contributes to our understanding of the family does not facilitate methodological rigour. This is so because the methodology of the contributing disciplines does not always do justice to the unique features of the family, leading to a lack of "methodological understanding" (Brown & Kidwell, 1982: 852). Recognising the need to develop an independent methodology to study the family, experts in the field hav…
Beyond Joint and Nuclear
Careful perusal of the family literature in India dispels the belief that the Indian family was basically joint, and that following industrialisation and urbanisation, the nuclear family replaced it. On the contrary, the literature demonstrates that family plurality has been an essential feature of Indian society and that joint, nuclear, single parent, dual earner and adoptive families have always coexisted. The evolution of family research, char…
Moments of Truth
A study examining the impact of HIV/AlDS on nuclear households was undertaken in Mumbai, India. Data were collected through in-depth, individual interviews with both spouses in 7 households, the households being selected through purposive sampling. Qualitative analysis was done, through which core themes, major themes, and sub-themes and their linkages were identified. The experiences of wives, some of whom were seropositive, emerged as a signifi…
The influence of HIV concordance and discordance on marital life
This article examines the effects of HIV concordance and discordance on marital life. In-depth interviews were conducted with seven couples from Mumbai, India. Thematic analysis of their narratives indicated the influence of HIV concordance and discordance on the spousal relationship, sexual functioning, family formation, care and support, and the future of the family. French Cet article examine les effets de la concordance et de la discordance d…
Being Professional
The relationship between technocratic and socioideological control in organizations is contested among scholars. In an attempt to understand this complex interlinkage, the present study examined organizational control processes in inbound and outbound call centers in Bangalore, India. Relying on qualitative interviews and thematic analysis, the study demonstrated how organizations invoke the concept of professionalism in their employees. Organiza…
The healthcare system in HIV/Aids
Through a phenomenological study following van Manen's approach, family care experiences of caregivers and care receivers in the context of HIV/AIDS were studied in Mumbai, India. Data gathered through conversational interviews were analysed using the holistic and highlighting approaches. Interactions with the formal healthcare system contributed to the essential meaning of participants’ experiences even though the context of care was primarily f…
The Dynamics of Teleworking
Although teleworking promises full-time workforce participation within the protective sanctuary of the home, issues relating to work-life balance, identity, career, collectivization, control, trust and commitment remain to be answered. Through the adoption of a multiple case study design and within-case and cross-case analyses, the present work is aimed at generating propositions that could provide insights into the complexities of teleworking. T…
Experiencing depersonalised bullying
This article uses the concept of depersonalized bullying to explain the way in which call-centre agents employed in international call centres in Mumbai and Bangalore, India experience their work as an oppressive regime. The characteristics of this bullying regime can be attributed to the service level agreement between employers and clients which determines organisational practices. Call-centre agents' professional identities and material gains …
Employee Identity in Indian Call Centres
Preface Call Centres as Workplaces The Call Centre Industry in India The Research Process Professionalism as Lived Experience Professionalism and the Reinvention of the Trade Union Movement Professionalism Contested Final Word References Index
Indian call centres and business process outsourcing
In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation
Workplace Bullying in India
Workplace bullying, a pattern of persistent and targeted emotional abuse within the context of an evolving unequal interpersonal relationship, has so far not received academic attention in India. This book explores the phenomenon of workplace bullying through a series of quantitative and qualitative inquiries conducted in India’s Information Technology-Enabled Services–Business Process Outsourcing (ITES-BPO) sector. Through quantitative evidence …
Protecting my Interests
Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' coping with workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective thematic analyses. The core theme of "protecting my interests" displayed two prominent features: the presence of stages and …
From boom to where?’
This article locates Indian business process outsourcing ( BPO ) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential dependence on demand from lead firms in the U nited S tates and U nited K ingdom. Drawing on a conceptual synthesis of the Global Commodity Chain, Global Value Chain and Global Production Network frameworks, the article examines th…
Depersonalized Bullying at Work
The book advances the nascent concept of depersonalized workplace bullying, highlighting its distinctive features, proposing a theoretical framework and making recommendations for intervention. Furthering insights into depersonalized bullying at work is critical due to the anticipated increased incidence of the phenomenon in the light of the competitive contemporary business economy, which complicates organizational survival. Drawing on two herme…
Breathers, Releases, Outlets and Pauses
Drawing on a study rooted in van Manen’s hermeneutic phenomenology, conducted with agents working in international - facing call centers in Mumbai and Bangalore, India, this paper describes employee resistance to depersonalized bullying. Data were gathered through conversational interviews and subjected to selective and sententious thematic analyses. The theme of ‘breathers, releases, outlets and pauses’ captures both the various behaviours that …
The Family Context of Care in HIV/Aids
Though the continuum of care model has been adopted in HIV/AIDS intervention, there is little empirical work documenting the experiences of caregiving families. Addressing this gap, a study on family caregiving and care receiving was undertaken in Mumbai, India. In-depth interviews were conducted with seven seropositive caregivers, seven seropositive care receivers and five seronegative caregivers. Thematic analysis of the data was conducted, yie…
Reconciling Dichotomous Demands
Though outsourcing has created enormous employment potential in India’s information technology enabled services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be understood. The present paper describes employee experiences in telemarketing outbound call centers in Bangalore and Mumbai, India. Following van Manen’s (1998) hermeneutic phenomenological approach, data were collected through unstructured conve…
Caregivers' Experiences of Informal Support in the Context Of HIV/Aids
Social support is an important buffer for family caregivers of people living with HIV/AIDS (PLWHIV/AIDS). With limited formal support options, these caregivers have to rely increasingly on informal networks. Yet, accessing this avenue is also fraught with difficulty due to the stigmatising nature of HIV infection. Research in this area is not just not sparse, but focusses largely on sources of support and the circumscribing effects of stigma. To …
A Necessary Evil
This paper presents the findings of a phenomenological study, which describes the experiences of human resource (HR) managers implementing a downsizing programme in a steel manufacturing organisation in India. Data were collected through conversational interviews. Following van Manens sententious analytic approach, the core theme of a necessary evil, emerged, which indicates that while participants were pained by their task of having to terminate…
Clarifying My World
Based on a study rooted in van Manen’s hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets’ identity work in the context of workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective thematic analyses. The core theme of “clarifying my world” captures participants’ attempt to reconstruct…
Positives outweighing negatives
This article reports on an empirical study of Indian freelancers working via Elance-oDesk (now renamed Upwork). In a qualitative approach, data were gathered from 24 freelancers across India through in-depth telephone interviews and analysed thematically. The core finding that ‘the positives outweigh the negatives’ highlighted the fact that the challenges were eclipsed by what these freelancers gained, in terms of employment opportunities, income…
Globalisation of Commodification
Legal process outsourcing (LPO) refers to the contracting of legal work from regions where it is costly to perform, such as the US to areas where it can be performed at a significantly decreased cost. LPO has been made possible by the disaggregation of the legal processes into discrete units, each of which can then outsourced to cheaper service providers. Anecdotal evidence suggests a variety of benefits such as financial gains, opportunities to …
Indian Perspectives on Workplace Bullying
Power, subjectivity and context in workplace bullying, emotional abuse and harassment
Abuse on online labour markets
Purpose The purpose of this paper is to report a study of targets’ experiences of cyberbullying on online labour markets (OLMs). In addition to highlighting the link between targets’ coping and power and control, the paper compares conventional and digital workplaces. Design/methodology/approach The method of critical hermeneutic phenomenology is used in the inquiry, bringing political and applied dimensions into the study. Targets’ lived experie…
Sociology (30 obras) · Political science (26 obras) · Psychology (26 obras) · Public relations (16 obras) · Social science (16 obras) · Social Psychology (15 obras) · Engineering (13 obras) · Workplace Violence and Bullying (13 obras) · Economics (12 obras) · Law (11 obras)