Jodie Moll
Dados Biográficos
| ID | 8940503 |
|---|---|
| NOME | Jodie Moll |
| PRENOMES | Jodie |
| SOBRENOME | Moll |
| ASSINATURA | MOLL J |
| AFILIAÇÕES | University of Manchester |
| ORCID | 0000-0001-7975-7783 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 1 |
| TOTAL DE CITAÇÕES | 0 |
| OBRAS COMO AUTOR | 1 |
| OBRAS COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2011 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2011 |
| ÍNDICE H | 0 |
Customer Orientation and Management Control in the Public Sector
Recent public sector reforms have increasingly tended to re-cast citizens as ‘customers’. This paper explores the implications of such customer orientation efforts for management control based on a field study in a Swedish central government agency. We extend prior research on this topic, informed by critical and institutional theories, with insights from the garbage can literature and focus on a key decision-making process involved in making ext…
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Customer Orientation and Management Control in the Public Sector
Recent public sector reforms have increasingly tended to re-cast citizens as ‘customers’. This paper explores the implications of such customer orientation efforts for management control based on a field study in a Swedish central government agency. We extend prior research on this topic, informed by critical and institutional theories, with insights from the garbage can literature and focus on a key decision-making process involved in making ext…
Accounting (1 obra) · Accounting and Organizational Management (1 obra) · Audit (1 obra) · Business (1 obra) · Law (1 obra) · Management and Organizational Studies (1 obra) · Managerialism (1 obra) · Market Orientation (1 obra) · Marketing (1 obra) · New public management (1 obra)