Pablo J López-Tenorio
Dados Biográficos
| ID | 9699345 |
|---|---|
| NOME | Pablo J López-Tenorio |
| PRENOMES | Pablo J |
| SOBRENOME | López-Tenorio |
| ASSINATURA | LÓPEZ-TENORIO P J |
| AFILIAÇÕES | UNIE University |
| ORCID | 0000-0003-4601-0733 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 1 |
| TOTAL DE CITAÇÕES | 0 |
| OBRAS COMO AUTOR | 1 |
| OBRAS COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2025 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2025 |
| ÍNDICE H | 0 |
Customer experience management in B2B tourism
This study offers a novel contribution by incorporating the concept of auxiliary service providers (ASPs) into the sharing economy business ecosystem to enhance customer experience management (CXM). The research aims to identify key conditions that facilitate CXM and explore the causal configurations that lead to value co-creation in short-term rentals. A mixed-method approach was employed, combining a focus group, in-depth interviews, and a surv…
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Customer experience management in B2B tourism
This study offers a novel contribution by incorporating the concept of auxiliary service providers (ASPs) into the sharing economy business ecosystem to enhance customer experience management (CXM). The research aims to identify key conditions that facilitate CXM and explore the causal configurations that lead to value co-creation in short-term rentals. A mixed-method approach was employed, combining a focus group, in-depth interviews, and a surv…
Business (1 obra) · Business ecosystem (1 obra) · Computer Science (1 obra) · Consumer Behavior in Brand Consumption and Identification (1 obra) · Customer advocacy (1 obra) · Customer service (1 obra) · Digital Marketing and Social Media (1 obra) · Geography (1 obra) · Knowledge management (1 obra) · Marketing (1 obra)