Trauma‐informed organizational climate and its impact on first responder burnout during Covid ‐19

Dados Bibliográficos

ID10399503
AutoresAndrea M Headley (0000-0001-6185-1798, McCourt School of Public Policy Georgetown University Washington DC USA, autor correspondente), Kaila Witkowski (0000-0001-6548-9431, School of Public Administration Florida Atlantic University Boca Raton Florida USA), Christa L Remington (0000-0001-8979-4545, University of South Florida), Christa Remington (School of Public Affairs University of South Florida Tampa Florida USA), N Emel Ganapati (0000-0003-0967-9593, Steven J. Green School of International and Public Affairs Florida International University Miami Florida USA), Santina Contrera (0000-0003-4461-607X, University of Southern California), Santina L Contreras (Sol Price School of Public Policy University of Southern California Los Angeles California USA)
Ano2023
Volume85
Fascículo1
Páginas144-164
Data de publicação2023-10-18
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoPublic Administration Review (JOURNAL)
Identificadores do periódicoISSN: 0033-3352 • E-ISSN: 1540-6210
EditoraWiley (PUBLISHER • GB)
DOI10.1111/puar.13764
OpenAlexW4387730468
IdiomaEN
Citações recebidas7
Referências citadas86

First responders experience work‐related challenges in higher magnitudes than other occupations. Organizational elements may mitigate or exacerbate burnout for first responders during public health emergencies (e.g., COVID‐19). This mixed methods study of first responders in the United States aims to (1) assess the relationship between a trauma‐informed organizational climate (TIC) and burnout; (2) analyze the moderating effect of TIC on role strain and burnout; and (3) identify how a TIC can mitigate contributors to burnout. Survey data ( n = 3,517) of first responders demonstrate that a TIC (of safety, trust, choice, collaboration, and empowerment) negatively correlates with burnout. Further, a TIC moderates the positive relationship between role strain and burnout. Interviews of first responders ( n = 91) reveal that fewer employee interactions, lack of rule‐following behaviors, impaired communication, staffing shortages, and limited time off contribute to burnout. Open communication, resource provision, collaboration opportunities, and creative problem‐solving enhance work climate

Burnout · Business · Coronavirus disease 2019 (COVID-19 · Economic shortage · Empowerment · Organisation climate · Political science · Staffing · Clinical Psychology · COVID-19 and Mental Health · Healthcare professionals’ stress and burnout · Medicine · Nursing · Psychology · Resilience and Mental Health · Social Psychology