Appointment-keeping behavior re-evaluated

Many of the traditional approaches to the problem of appointment-keeping behavior have ignored the organizational factors that may be implicated in differentially high broken appointment rates leading to an implicit assumption that low-income and ethnic minority patients will be more likely to break appointments. A case study at a Model Cities Health Center which maintains a kept appointment rate of 85 per cent examined the relationship of broken appointments to age, sex, ethnic background, and payment mechanisms. The results suggest alternative explanations for differentially high broken appointments centering on the role of the institution in reinforcing appointment-keeping behavior

Humanities · Emergency and Acute Care Studies · Healthcare Operations and Scheduling Optimization · Healthcare Systems and Technology · Philosophy

• Patient satisfaction in primary health care

  Open Access•Gregory C Pascoe•Evaluation and Program Planning•1983

  Incluir item

• A longitudinal analysis on pain treatment satisfaction among Chinese patients with chronic pain

  Open Access•Wing S Wong, Yu Fat Chow et al.•Quality of Life Research•2015

  Incluir item

• No-shows at public secondary dental care for pediatric patients

  Open Access•Mario Augusto Gori Gomes, Mauro Henrique Nogueira Guimarães Abreu et al.•Ciência & Saúde Coletiva•2019

  Incluir item

• To the victim belong the flaws

  R B Galanter•American Journal of Public Health•1977

  Incluir item

• Authors' Response

  Paula L Stamps, Phil Hertz•American Journal of Public Health•1978

  Incluir item

• Strategy for prevention

  Milton Terris•American Journal of Public Health•1977

  Incluir item

• Is the Nitrate Drinking Water Standard too Low

  M L Parsons•American Journal of Public Health•1978

  Incluir item

• The Use of Patient Perceptions in the Evaluation of Health-Care Delivery Systems

  Gary E Rosenthal, Sarah E Shannon•Medical Care•1997

  Incluir item

• Public-academic linkages for culturally sensitive community mental health

  Open Access•Harriet P Lefley, Evalina W Bestman•Community Mental Health Journal•1991

  Incluir item

• Appointment compliance behavior of community mental health patients

  Open Access•Joseph G P Paolillo, Terry W Moore•Community Mental Health Journal•1984

  Incluir item

• Patient Participation in a Pediatric Program

  Ray H Elling, Ray Elling et al.•Journal of Health and Human…•1960

  Incluir item

• Reduce your broken appointment rate

  K L Shmarak•American Journal of Public Health•1971

  Incluir item

• Determinants of Medical Care Utilization

  Arnold V Hurtado, Merwyn R Greenlick et al.•Medical Care•1973

  Incluir item

• Comparing the Use of Medical Care Services by a Medically Indigent and a General Membership Population in a Comprehensive Prepaid Group Practice Program

  Merwyn R Greenlick, Donald K Freeborn et al.•Medical Care•1972

  Incluir item

• Physician and Patient Behavior under Different Scheduling Systems in a Hospital Outpatient Department

  John F Rockart, PAUL B HOFMANN et al.•Medical Care•1969

  Incluir item

• Broken Appointments at a Comprehensive Clinic for Children

  O Colin Stine, Constantino Chuaqui et al.•Medical Care•1968

  Incluir item

• Appointment-Breaking in a General Medical Clinic

  Steven Jonas•Medical Care•1971

  Incluir item

• Influence of the Weather on Appointment-breaking in a General Medical Clinic

  Steven Jonas•Medical Care•1973

  Incluir item