Visible moves and invisible bodies
The case of teleworking in an Italian call centre
Dados Bibliográficos
| ID | 11489633 |
|---|---|
| Autores | Raffaella Valsecchi (0000-0002-7397-2340, autor correspondente) |
| Ano | 2006 |
| Volume | 21 |
| Fascículo | 2 |
| Páginas | 123-138 |
| Data de publicação | 2006-07-01 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | New Technology Work and Employment (JOURNAL) |
| Identificadores do periódico | ISSN: 0268-1072 • E-ISSN: 1468-005X |
| Editora | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/j.1468-005x.2006.00168.x |
| OpenAlex | W1982252270 |
| Idioma | EN |
| Citações recebidas | 11 |
| Referências citadas | 27 |
Popular images of teleworkers' autonomy, such as 'the electronic cottage', give unrealistic pictures of the control exercised over teleworkers, particularly when these are call centre operators and highly integrated information and communication technology systems facilitate pervasive forms of control. However, this study of Italian home-located call centre operators demonstrates that extensive and multifaceted monitoring practices cannot 'solve' the controversial issue of control
Autonomy · Call centre · Political science · Sociology · Telecommunications · Computer Science · Emotional Labor in Professions · Employment and Welfare Studies · Law · Work-Family Balance Challenges · Artificial Intelligence
On modeling telecommuting behavior
Invisible Bodies and Disembodied Voices? Identity Work, the Body and Embodiment in Transnational Service Work
Homeworking and Employee Job Stress and Work Engagement
Telework, human resource flexibility and firm performance
Out of Sight, Out of Mind in a New World of Work? Autonomy, Control, and Spatiotemporal Scaling in Telework
Digital technologies and power dynamics in the organization
Electronic surveillance in the global workplace
Temporality, space and technology
New Technology, Work and Employment in the era of Covid‐19
The possibilities and limits of telework in a bureaucratic environment
Call centres and job satisfaction in Italy
Homeworking women
Rhetorical Stance in Modern Literature
Human Resource Management
Human Resource Management in Service Work
Edwards Revisited
Call Centres and Human Resource Management
Beyond bureaucracy? Work organization in call centres
‘An assembly line in the head’
Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre
Call Centre Employees' Responses to Electronic Monitoring
Post-Industrial Society
Employees' Perspectives on One Dimension of Labour Flexibility
Work Organization, Control and the Experience of Work in Call Centres
Someone to Watch Over Me
| Obras citantes distintas | 11 |
|---|---|
| Citações por ano | 0,58 |
| Intervalo de citações | 2007 - 2023 (17) |
| Velocidade de citação | historical |
| Altamente citado | Não |
| Tipos de citação | Neutras: 10 |