The effectiveness of intergroup contact at work

Mediators and moderators of hospital workers' prejudice towards immigrants

Dados Bibliográficos

ID12396166
AutoresLisa Pagotto (University of Padua, autor correspondente), Alberto Voci (0000-0002-9893-7656, University of Padua), Valentina Maculan (University of Padua)
Ano2010
Volume20
Fascículo4
Páginas317-330
Data de publicação2010-04-29
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoJournal of Community & Applied Social Psychology (JOURNAL)
Identificadores do periódicoISSN: 1052-9284 • E-ISSN: 1099-1298
EditoraWiley (PUBLISHER • GB)
DOI10.1002/casp.1038
OpenAlexW2041615736
IdiomaEN
Citações recebidas24
Referências citadas26

The present research examines the effectiveness of intergroup contact between 167 Italian hospital workers and foreign patients in reducing prejudice towards immigrants in general. The outcomes of contact at work were analysed controlling for the influence of contact outside the workplace and through mass media, and taking into account the role of empathy, anxiety and group membership salience. Results indicate that the beneficial effects of contact at work were partially mediated by increased empathy and reduced anxiety, experienced both in the work environment and towards immigrants in general. Finally, high levels of group membership salience facilitated the influence of contact on intergroup emotions. These findings show that contact at work can be a powerful means to reduce prejudice, thanks to its capacity to evoke changes in affective responses. Copyright © 2010 John Wiley & Sons, Ltd

Anxiety · Contact theory · Empathy · Immigration · Political science · Prejudice (legal term · Psychiatry · Salience (neuroscience · Clinical Psychology · Communication in Education and Healthcare · Gender Diversity and Inequality · Psychology · Social and Intergroup Psychology · Social Psychology