Changes in the banking sector – the case of Internet banking in the UK

Dados Bibliográficos

ID12420643
AutoresChanaka Jayawardhena (0000-0003-0928-9835, De Montfort University, autor correspondente), Paul Foley (0000-0001-8012-0173, University of South Australia)
Ano2000
Volume10
Fascículo1
Páginas19-31
Data de publicação2000-03-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoInternet Research (JOURNAL)
Identificadores do periódicoISSN: 1066-2243 • E-ISSN: 2054-5657
EditoraEmerald Publishing Limited (PUBLISHER • GB)
DOI10.1108/10662240010312048
OpenAlexW2018137068
IdiomaEN
Citações recebidas16
Referências citadas18

The Internet is gaining popularity as a delivery channel in the banking sector. At the same time, customer needs are changing. A total of 12 Internet banking operations in the UK are analysed under customer empowerment functions and Internet banking Web attributes. Internet banking renders location and time irrelevant, and empowers customers with greater control of their accounts. Banks achieve cost and efficiency gains in a large number of operational areas

Business · Popularity · Retail banking · SMS banking · Telephone banking · The Internet · World Wide Web · Computer Science · Digital Platforms and Economics · ICT Impact and Policies · Technology Adoption and User Behaviour · Marketing