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How Satisfaction Is Achieved in the Implementation Phase of Large Transportation Infrastructure Projects

A Qualitative Comparative Analysis Into the A2 Tunnel Project

Dados Bibliográficos

ID12456497
AutoresVerweij (0000-0002-6477-2734, Erasmus University Rotterdam, The Netherlands, autor correspondente), Lasse Gerrits (0000-0002-7649-6001), Lasse M Gerrits (Erasmus University Rotterdam, The Netherlands)
Ano2014
Volume20
Fascículo1
Páginas5-28
Data de publicação2014-02-18
Open AccessSim
TipoARTICLE
PeriódicoPublic Works Management & Policy (JOURNAL)
Identificadores do periódicoISSN: 1087-724X • E-ISSN: 1552-7549
EditoraSAGE Publishing (PUBLISHER • US)
DOI10.1177/1087724x13518743
OpenAlexW2044805199
IdiomaEN
Citações recebidas7
Referências citadas33

In the implementation phase of transportation infrastructure projects, unplanned events will inevitably occur. Although this is increasingly acknowledged, little systematic research has been conducted into what management strategies are best for dealing with these unplanned events. This article investigates how managers respond to unplanned events that occur in the context of a project during implementation, and which management responses produce satisfactory outcomes. To evaluate what strategies work in what contexts, we introduce multi-value Qualitative Comparative Analysis (mvQCA) and apply it to the Dutch A2 Maastricht transportation infrastructure project (the Netherlands). We produced systematic evidence that (a) internally oriented private management is associated with low satisfaction; (b) externally oriented management is associated with high satisfaction in responding to social, local unplanned events; and (c) that internally oriented management is associated with high satisfaction, depending in particular on the nature of the cooperation between principal and contractor in the project

Business · Computer security · Context (archaeology · Economics · Management · Operations management · Phase (matter · Principal (computer security · Process management · Project management · Work (physics · Computer Science · Engineering · Evaluation and Performance Assessment · Public Policy and Administration Research · Qualitative Comparative Analysis Research

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Citações por ano0,7
Intervalo de citações2016 - 2023 (8)
Altamente citadoNão

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