What Makes an Evaluation Useful? Reflections from Experience in Large Organizations

Dados Bibliográficos

ID12470971
AutoresPatrick G Grasso (Operations Evaluation Department, The World Bank, 1818 H St. NW, Room H3-303, Washington, DC 20433, USA, autor correspondente)
Ano2003
Volume24
Fascículo4
Páginas507-514
Data de publicação2003-12-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoAmerican Journal of Evaluation (JOURNAL)
Identificadores do periódicoISSN: 1098-2140 • E-ISSN: 1557-0878
EditoraSAGE Publishing (PUBLISHER • US)
DOI10.1177/109821400302400408
OpenAlexW1996230603
IdiomaEN
Citações recebidas11
Referências citadas2

Evaluation units found in large organizations confront a number of impediments to the use of their findings and recommendations. These derive from both the formal roles they play and their own operating styles and processes. Drawing on experience at the U.S. General Accounting Office and the World Bank, this paper suggests that to improve the usefulness—and use—of their work, such units need to pay careful attention to the multiplicity of audiences they necessarily address, the divergent information needs of those audiences, and the timeliness of their work

Business · Economics · Evaluation methods · Knowledge management · Management science · Political science · Process management · Public relations · Work (physics · Accounting and Organizational Management · Computer Science · Engineering · Evaluation and Performance Assessment · Public Policy and Administration Research