Working with the carnivalesque at the seaside

Transgression and misbehaviour in a tourism workplace

Dados Bibliográficos

ID12697697
AutoresAnya Chapman (0000-0003-0107-7467, Bournemouth University, autor correspondente), Donald Light (0000-0002-8069-8597, Bournemouth University)
Ano2016
Volume17
Fascículo2
Páginas182-199
Data de publicação2016-08-30
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoTourist Studies (JOURNAL)
Identificadores do periódicoISSN: 1468-7976 • E-ISSN: 1741-3206
EditoraSAGE Publishing (PUBLISHER • US)
DOI10.1177/1468797616665768
OpenAlexW2509743568
IdiomaEN
Citações recebidas17
Referências citadas32

To date, consideration of the carnivalesque at the seaside has focussed on the practices and behaviour of tourists. Less attention has been paid to tourism employees who are not participants in the carnival but may nevertheless be affected by the ‘playful crowd’ that they work with. This study focuses on employees in a seaside amusement park. Employees regularly experienced ‘misbehaviour’ (such as abusive language, attempted theft and violence) by visitors reflecting the spirit of carnival. Employees responded by treating tourists with contempt and retaliated with tactics such as cheating, and reciprocal abuse and violence. The spirit of carnival rubbed off on employees in other ways such as using alcohol or drugs in the workplace, and participation in casual sexual encounters with both other staff and customers. In a variety of ways, employees inverted and transgressed the norms of the hospitality encounter in ways which reflected the influence of the carnival

Aesthetics · Amusement · Carnivalesque · Casual · Contempt · Hospitality · Idyll · Public relations · Sociology · Tourism · Consumer Behavior in Brand Consumption and Identification · Customer Service Quality and Loyalty · Psychology · Psychology of Social Influence · Social Psychology