The Contradictions of Communicative Labor in Service Work
Dados Bibliográficos
| ID | 12739736 |
|---|---|
| Autores | David Carlone (Russian State Agrarian Correspondence University, autor correspondente) |
| Ano | 2008 |
| Volume | 5 |
| Fascículo | 2 |
| Páginas | 158-179 |
| Data de publicação | 2008-06-01 |
| Open Access | Não |
| Tipo | ARTICLE |
| Periódico | Communication and Critical/Cultural Studies (JOURNAL) |
| Identificadores do periódico | ISSN: 1479-1420 • E-ISSN: 1479-4233 |
| Editora | Routledge (PUBLISHER • GB) |
| DOI | 10.1080/14791420801989710 |
| OpenAlex | W1966613326 |
| Idioma | EN |
| Citações recebidas | 6 |
| Referências citadas | 12 |
Boundaries dividing communication and culture from economy are fluid. The US services economy, with broad and deep growth, illustrates this fluidity. This paper applies theorizations of the relationship between communication and capitalism to a customer service job-training course for dislocated workers. A site of communication education, the course teaches students to be successful customer service representatives. Customer service communicative labor bridges production and consumption and, thus, is contradictory. The communicative labor translates the communication commonplace of mutuality into a self-other technology to affirm customers, and also requires a technology that objectifies customers. Job-training students resist this contradiction
Business · Capitalism · Consumption (sociology · Contradiction · Customer service · Economics · Emotional labor · Linguistics · Management · Market economy · Microeconomics · Political science · Production (economics · Public relations · Service (business · Service economy · Social science · Sociology · Tertiary sector of the economy · Work (physics · Cultural and Communication Design Research · Emotional Labor in Professions · Engineering · Management and Organizational Studies · Marketing
Grundrisse
Cultural Economy
Signification, representation, ideology
Organizational Communication and Cultural Studies
Creativity, cultural studies, and services industries
Communication Theory as a Field
What can managers do for creativity? Brokering creativity in the creative industries
The new managerial rhetoric and the old criticism
Can Immanence Explain Social Struggles
Styling the worker
Mutual Misunderstanding
Re-inventing invention
| Citações por ano | 0,4 |
|---|---|
| Intervalo de citações | 2011 - 2026 (16) |
| Altamente citado | Não |