Leadership and Internal Communication

Linking Servant Leadership, Communication Satisfaction, and Employee Advocacy

Dados Bibliográficos

ID12800550
AutoresPatrick D Thelen (0000-0002-7240-8692, San Diego State University, autor correspondente)
Ano2021
Volume15
Fascículo5
Páginas440-462
Data de publicação2021-10-20
Open AccessNão
TipoARTICLE
PeriódicoInternational Journal of Strategic Communication (JOURNAL)
Identificadores do periódicoISSN: 1553-118X • E-ISSN: 1553-1198
EditoraTaylor & Francis (PUBLISHER • GB)
DOI10.1080/1553118x.2021.1984919
OpenAlexW3215145571
IdiomaEN
Citações recebidas8
Referências citadas95

To fill the research gap and expand the body of knowledge on leadership and internal communication, the current study is among the first that investigates the effect of servant leadership on employee advocacy through the mediating role of communication satisfaction and employee-organization relationships (EORs). Through a web survey of 777 employees working in medium and large organizations in the United States, the study confirmed the relationship between servant leadership and communication satisfaction, and that supervisory communication satisfaction is positively related to EORs. Additionally, the study provides empirical evidence for the relationship between servant leadership and employee advocacy. Theoretical and practical implications are discussed

Business · Internal communications · Job satisfaction · Leadership style · Political science · Public relations · Servant · Servant leadership · Communication in Education and Healthcare · Job Satisfaction and Organizational Behavior · Psychology · Public Relations and Crisis Communication · Social Psychology