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Part‐time Shift

The Struggle over the Casualization of Airline Customer Sales and Service Agent Work

Dados Bibliográficos

ID12924949
AutoresVivian Shalla (University of Guelph, autor correspondente)
Ano2003
Volume40
Fascículo1
Páginas93-109
Data de publicação2003-02-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoCanadian Review of Sociology/Revue canadienne de sociologie (JOURNAL)
Identificadores do periódicoISSN: 1755-6171 • E-ISSN: 1755-618X
EditoraWiley (PUBLISHER • GB)
DOI10.1111/j.1755-618x.2003.tb00237.x
OpenAlexW2058530834
IdiomaEN
Citações recebidas3
Referências citadas20

Par L'examen du conflit, dans les années 1980, entourant L'utilisation par Air Canada de travailleuses et travailleurs à temps partiel pour réaliser le travail d'agentes et agents de ventes et de service à la clientèle, cet article vise à développer nos connaissances de la précarisation du travail col‐blanc des femmes dans le secteur des services dans un contexte de restructuration économique ainsi que du rôle joué par les syndicats dans le façonnement du rapport d'emploi. L'étude analyse comment les efforts d'Air Canada pour rendre le travail plus flexible colorèrent les négotiations collectives et incitèrent les agentes et agents à faire la grève pour la première fois de leur histoire et à intégrer leur syndicat à un syndicat plus puissant et militant. L'article se penche sur les effets contradictoires du processus de précarisation sur la capacité des agentes, en particulier, de jouir de plus d'indépendance et d'égalité sur le marché du travail. Il souligne aussi les difficultés auxquelles est confronts le syndicat dans ses efforts pour résister à la déstandardisation. Through an examination of the struggle, during the 1980s, over the use by Air Canada of part‐time workers to perform customer sales and service agent work, this article aims to expand our knowledge and understanding of the casualization of women's white‐collar, service‐sector employment under economic restructuring and the role played by unions in shaping the contours of the employment relationship. The study focusses on how Air Canada's attempt to promote labour flexibility coloured contract negotiations and was pivotal in prompting agents to take strike action for the first time in their history, as well as merge their union with a more powerful and militant one. It examines the contradictory effects of the casualization process on agents' ability to achieve independence and equality in the labour market and underscores the difficulties faced by the union in resisting destandardization

Art · Ethnology · Humanities · Political science · Sociology · Canadian Identity and History · Digital Economy and Work Transformation · Labor Movements and Unions

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Obras citantes distintas3
Citações por ano0,14
Intervalo de citações2004 - 2012 (9)
Velocidade de citaçãohistorical
Altamente citadoNão
Tipos de citaçãoNeutras: 3
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