The acceptance of mobile government from a citizens’ perspective

Identifying perceived risks and perceived benefits

Dados Bibliográficos

ID13012001
AutoresJakob Ohme (0000-0001-9131-5283, University of Southern Denmark, autor correspondente)
Ano2014
Volume2
Fascículo3
Páginas298-317
Data de publicação2014-08-19
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoMobile Media & Communication (JOURNAL)
Identificadores do periódicoISSN: 2050-1579 • E-ISSN: 2050-1587
EditoraSAGE Publishing (PUBLISHER • US)
DOI10.1177/2050157914533696
OpenAlexW2318228058
IdiomaEN
Citações recebidas7
Referências citadas27

Mobile government (in short: m-government) is just at the beginning of its rise as a future trend of e-government. Considering technical advancements such as mobile Internet, smartphones, and tablet-PCs, m-government represents a tremendous new potential for the communication between governments and citizens. There are many examples of failures of early e-government projects due to a lack of consideration of users’ requirements. Against this background, this article tries to contribute to governmental communication processes by addressing the driving factors influencing the acceptance of mobile government among e-government users. Extending the approaches of the technology acceptance model (TAM; Davis, Bagozzi, & Warshaw, 1989) and the theory of planned behavior (TPB; Ajzen, 1991) to mobile government, a new m-government acceptance model was developed. It shows that the intention to use m-government is significantly influenced by both, factors users see as a benefit but also by factors of perceived risks

Business · Government (linguistics · Internet privacy · Perception · Perspective (graphical · Political science · Public relations · Risk perception · Computer Science · E-Government and Public Services · ICT Impact and Policies · Psychology · Social Psychology · Technology Adoption and User Behaviour · Marketing