Communication and Diagnostic Work in Medical Emergency Calls in Italy

Computer-supported cooperative work · Data mining · Event (particle physics · Factory (object-oriented programming · Knowledge management · Negotiation · Operator (biology · Political science · Public relations · Relation (database · Sociology · Work (physics · Computer Science · Engineering · Language, Discourse, Communication Strategies · Public Relations and Crisis Communication · Speech and dialogue systems

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• Operators managing callers’ sense of urgency in calls to the medical emergency number

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• Reflections on 25 Years of Ethnography in CSCW

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• Knowledge Management in Locating the Patient in an Emergency Medical Service in Italy

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• Ethics and the Social Dimension of Research Activities

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• What Went Right

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• Something really weird has happened

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• Interactional challenges for non-native speakers of English in emergency telephone calls

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• Misplaced Mistrust

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• How Can I Help You? Call Centres, Classification Work and Coordination

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• Participatory Design

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• Reduction and Specialization in Emergency and Directory Assistance Calls

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• The discourse of distress

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• When Words Fail

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• Rudeness at 911 Reconceptualizing Face and Face Attack

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• Technology and social interaction

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