Initial Stage of the Covid-19 Pandemic
A Perspective on Health Risk Communications in the Restaurant Industry
Dados Bibliográficos
| ID | 15467973 |
|---|---|
| Autores | Xi Wang (0000-0002-2434-2326, Beijing Normal-Hong Kong Baptist University, autor correspondente), Liang Tang (0000-0002-9360-1010, Iowa State University), Linan Zhang (0000-0001-5401-3016, Iowa State University), Jie Zheng (0009-0002-7853-6721, Iowa State University) |
| Ano | 2022 |
| Volume | 19 |
| Fascículo | 19 |
| Páginas | 11961-11961 |
| Data de publicação | 2022-09-22 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | International Journal of Environmental Research and Public Health (JOURNAL) |
| Identificadores do periódico | ISSN: 1661-7827 • E-ISSN: 1660-4601 |
| Editora | Multidisciplinary Digital Publishing Institute (PUBLISHER • CH) |
| DOI | 10.3390/ijerph191911961 |
| PMID | 36231263 |
| OpenAlex | W4296641102 |
| Idioma | EN |
| Citações recebidas | 1 |
| Referências citadas | 47 |
Restaurant online review websites have made changes to adapt to customers' shifting needs during the COVID-19 crisis. Based on information behavior theory and social penetration theory, the present study investigated the changes in customers' emotions and how the volume of online reviews as an indication of sales is impacted by the instructional (i.e., with quantitative variables) and emotional (i.e., with qualitative variables) information on review websites. By comparing the same month (January-April) during 2017-2020, positive sentiment experienced a plunge, while negative sentiment showed an upsurge in April 2020. The volume of reviews was impacted by five quantitative variables (i.e., confirmed COVID-19 case number, food delivery option, takeout option, delivery fee, and delivery time) and seven qualitative variables (i.e., anticipation, fear, trust, anger, disgust, joy, and sadness). This study provides new insight into understanding information content on review websites during the crisis (e.g., pandemic) from the perspective of health risk communication
Anger · Anticipation (artificial intelligence · Business · Coronavirus disease 2019 (COVID-19 · Disease · Disgust · Infectious disease (medical specialty · Pandemic · Pathology · Perspective (graphical · Political science · Sadness · Sentiment analysis · Social media · Computer Science · COVID-19 Pandemic Impacts · Digital Marketing and Social Media · Medicine · Psychology · Sentiment Analysis and Opinion Mining · Social Psychology · Marketing
The Nature of Emotions
Social Functions of Emotions at Four Levels of Analysis
Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services
Models in information behaviour research
Estimating the Helpfulness and Economic Impact of Product Reviews
Overdispersion and Poisson Regression
Crowdsourcing a Word–emotion Association Lexicon
Examining the Dimensions of Cancer-Related Information Seeking and Scanning Behavior
The secret life of pronouns
Temporal variability of emotions in social media posts
The effect of coronavirus disease-19 (Covid-19) risk perception on behavioural intention towards ‘untact’ tourism in South Korea during the first wave of the pandemic (March 2020)
Social Media Activities, Emotion Regulation Strategies, and Their Interactions on People’s Mental Health in Covid-19 Pandemic
Negative Emotion under Haze
Building emotional attachment during Covid-19
Learning by Doing and Learning from Others
The effects of involvement on responses to argument quantity and quality
An argument for basic emotions
Modeling Personal and Normative Influences on Behavior
| Obras citantes distintas | 1 |
|---|---|
| Citações por ano | 0,25 |
| Intervalo de citações | 2022 - 2022 (1) |
| Velocidade de citação | historical |
| Altamente citado | Não |
| Tipos de citação | Neutras: 1 |