Perception among NHIS–HMO Enrolees of the Attitudes of Medical Personnel during Outpatient Care in Lagos Hospitals

Dados Bibliográficos

ID15472272
AutoresAbigail Affiong Mkperedem (0000-0001-8855-1250, Landmark University, autor correspondente), Peter Ogunlade (Landmark University), Chisaa Igbolekwu (0000-0003-4647-7974, Landmark University), Ogadimma Arisukwu (0000-0002-7218-1221, Landmark University), Stephen Olugbemiga Owa (0000-0002-7400-7307, Landmark University), Stephen Owa (Landmark University), Abiodun Afolabi (0000-0002-7970-4400, Landmark University), Stephen Otu Etta-Oyong (0000-0001-6694-1338, Landmark University)
Ano2023
Volume20
Fascículo2
Páginas1218-1218
Data de publicação2023-01-10
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoInternational Journal of Environmental Research and Public Health (JOURNAL)
Identificadores do periódicoISSN: 1661-7827 • E-ISSN: 1660-4601
EditoraMultidisciplinary Digital Publishing Institute (PUBLISHER • CH)
DOI10.3390/ijerph20021218
PMID36673973
OpenAlexW4315649467
IdiomaEN
Citações recebidas1
Referências citadas15

The quality of healthcare services depends on the interactions between administrators, customers, and healthcare providers. This study seeks to examine how National Health Insurance Scheme (NHIS)-Health Maintenance Organization (HMO) enrolees perceive the attitudes of medical personnel while receiving outpatient care in Lagos hospitals. Mixed methods were used, i.e., distributing questionnaires and in-depth interviews with participants. Quantitative data were analysed using Statistical Product and Service Solutions (SPSS) version 20, and approaches that involved frequency statistics, factor analysis, contingency chi-square and correlation analysis were applied. The results indicate that the variables "humane" and "empathetic" have a direct impact on enrolees' perception and an indirect impact on motivation to adhere to medical advice among enrolees. This research has practical implications, especially in light of new initiatives of NHIS collaboration with HMO to deliver quality healthcare services to enrolees

Environmental health · Family medicine · Health care · National health insurance · Perception · Quality (philosophy · Customer Service Quality and Loyalty · Healthcare Policy and Management · Medicine · Nursing · Patient Satisfaction in Healthcare · Psychology