Synergy of Silicon and Sentiment

The Interplay of Emotional Intelligence, Technology Acceptance, and Employee Well-Being in Human-AI Collaborative Workspaces

Dados Bibliográficos

ID17812207
AutoresBohdan Rożnowski (0000-0002-2987-8234, John Paul II Catholic University of Lublin), Klaudia Matłacz (John Paul II Catholic University of Lublin), Piotr Mamcarz (0000-0001-6307-6326, John Paul II Catholic University of Lublin, autor correspondente)
Ano2026
Volume18
Fascículo1
Data de publicação2026-01-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoInternational Journal of Social Robotics (JOURNAL)
Identificadores do periódicoISSN: 1875-4791 • E-ISSN: 1875-4805
EditoraSpringer Science+Business Media (PUBLISHER • DE)
DOI10.1007/s12369-025-01342-2
OpenAlexW7126277062
IdiomaEN
Referências citadas90

As AI and robots infiltrate our workplaces, many of us can’t help but wonder - what will this mean for us humans? We sought to understand if emotional intelligence - that uniquely human capacity to perceive, make sense of, and regulate emotions - remains valuable amid increasing human-AI collaboration. And do our attitudes toward these technologies influence how we experience wellbeing at work? To investigate, we surveyed 257 professionals across diverse industries. Some already worked hand-in-hand with AI systems or robotic colleagues daily, while others had not yet entered that frontier. Using validated assessments, we measured emotional intelligence, attitudes toward AI/robots, and overall workplace well-being. The findings contained fascinating revelations. Contrary to fears that AI will dehumanize work, employees collaborating with these technologies reported higher wellbeing compared to non-collaborators. Rather than diminishing the human experience, introducing AI and robots may be enhancing it by providing opportunities for learning, growth and skills enrichment. Moreover, emotional intelligence emerged as a powerful asset for maintaining wellbeing - whether you collaborated with machines or not. However, attitudes mattered too. For those lower in emotional intelligence, having more positive attitudes toward working alongside AI/robots was linked to greater overall workplace well-being. These findings contribute to the growing body of literature on human-AI interaction in the workplace by providing a theoretical basis for understanding how individual differences in emotional capabilities and technology attitudes shape experiences in AI/robot-augmented work environments

Asset (computer security) · Dehumanization · Emotional intelligence · Robot · Robotics · Silicon valley · Wonder · Workspace · AI in Service Interactions · Ethics and Social Impacts of AI · Technostress in Professional Settings