The feminised service sector

From micro to macro analysis

Dados Bibliográficos

ID21189648
AutoresBabs Grossman Babs Grossman, Babs Grossman (University of Colorado Boulder, autor correspondente)
Ano2012
Volume6
Fascículo1
Data de publicação2012-04-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoWork Organisation Labour & Globalisation (JOURNAL)
Identificadores do periódicoISSN: 1745-641X • E-ISSN: 1745-6428
EditoraPluto Journals (PUBLISHER • GB)
DOI10.13169/workorgalaboglob.6.1.0063
OpenAlexW2750604361
IdiomaEN
Citações recebidas9
Referências citadas59

Research concerned with the relationship between gender and service work has typically relied on micro-level analyses, and privileged affective explanations of the feminised service sector. The resulting scholarship, which often uses the ‘emotional labour’ framework first introduced by Arlie Hochschild (1983), has come to dominate gender and service work literature in such a way that other potentially useful analytical frameworks have been left relatively unexplored. Recently, this approach has been critically engaged with by scholars in an attempt to expand and enrich understandings of the relationship between service occupations and gender on a global scale. In particular, new scholarship on gender and service work has called attention to the convergence of local understandings of gender within the new international division of labour. This emergent macro-level and transnational research represents an exciting new body of work that merits review and consideration

Business · Division of labour · Economic growth · Economics · Emotional labor · Macro · Macro level · Political science · Public relations · Scholarship · Service delivery framework · Sociology · Tertiary sector of the economy · Computer Science · Emotional Labor in Professions · Employment and Welfare Studies · Engineering · Labor Movements and Unions · Psychology · Social Psychology · Marketing