Smart City North

Economic and labour force impacts of call centres in Sudbury, Ontario

Dados Bibliográficos

ID21189887
AutoresLaura Schatz Laura Schatz, Laura Schatz (University of Waterloo), Laura C Johnson (University of Waterloo), Laura C Johnson Laura C Johnson
Ano2007
Volume1
Fascículo2
Data de publicação2007-07-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoWork Organisation Labour & Globalisation (JOURNAL)
Identificadores do periódicoISSN: 1745-641X • E-ISSN: 1745-6428
EditoraPluto Journals (PUBLISHER • GB)
DOI10.13169/workorgalaboglob.1.2.0116
OpenAlexW3215653937
IdiomaEN
Citações recebidas2
Referências citadas12

Geographers debate the value of telecommunications-mediated jobs (or ‘eWork’) for the economies of smaller, deindustrialised and rural areas. Against the backdrop of globalisation, various regions across Canada are courting knowledge-sector business development. Sudbury, a medium-sized northern Ontario city, has invested heavily in telecommunications infrastructure and touted its assets and resources to potential employers in order to help its ailing economy. Since the late 1990s, Sudbury has attracted some ten new call centres, with a combined labour force numbering about 4,000. In this article, we use Sudbury as a case study to consider the overall effects of eWork on a local labour force and a regional economy. From the combined perspectives of employers, unions, municipal planners, local economic development officials, and academic researchers, we assess the net impact of these new economy jobs

Business · Economic growth · Economics · Economy · Globalization · Market economy · Digital Economy and Work Transformation · Emotional Labor in Professions · Employment and Welfare Studies · Finance