The effect of digital technologies and staff skill sets on hospital resilience

The role of supply chain information integration

Dados Bibliográficos

ID21402208
AutoresCristina De Luca, Cristina Luca (0000-0002-4706-324X, Polytechnic University of Bari, autor correspondente), Nunzia Carbonara (0000-0003-3618-6444, Polytechnic University of Bari), Roberta Pellegrino (0000-0002-1098-4547, Polytechnic University of Bari)
Ano2025
Volume215
Páginas124075
Data de publicação2025-06-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoTechnological Forecasting and Social Change (JOURNAL)
Identificadores do periódicoISSN: 0040-1625 • E-ISSN: 1873-5509
EditoraElsevier BV (PUBLISHER)
DOI10.1016/j.techfore.2025.124075
OpenAlexW4408253389
IdiomaEN
Citações recebidas2
Referências citadas157

In recent years, crises such as the COVID-19 pandemic have challenged hospitals, critical pillars of healthcare systems, revealing significant variations in their ability to respond effectively. Hospital resilience addresses the urgent need to understand how to enhance hospitals' capacity to respond effectively to crises. While numerous factors have been identified as critical to hospital resilience, they are often studied in isolation, overlooking the synergistic effects among them and lacking robust empirical validation. Grounded in the Resource-Based View, this paper investigates how key resources, namely digital technologies and staff skills, along with the capability of supply chain information integration (SCII), influence hospital resilience. Drawing on survey data from 130 Italian hospitals, the study examines the direct impact of these resources and capabilities on hospital resilience, as well as the mediating role of supply chain information integration, using structural equation modelling. The results reveal that digital technologies and external information integration capability directly affects hospital resilience. Moreover, the study underscores the importance of leveraging digital technologies and enhancing staff skills to foster supply chain information integration, which in turn mediates the relationship between these resources and hospital resilience. This research contributes significantly to theoretical and practical insights in hospital management and resilience strategies. The proposed theoretical framework enhances our understanding of hospital resilience dynamics by elucidating the direct influence of resources and capabilities, while also highlighting the mediating effect of supply chain information integration. These findings offer actionable insights for hospital managers to optimize resource allocation and capabilities amidst uncertainties, thereby fortifying hospital resilience. • Digital technologies directly enhance hospital resilience. • Digital technologies and staff skills enhance supply chain information integration. • External information integration directly impacts hospital resilience. • External information integration act as mediator between resources and resilience

Business · Economics · Knowledge management · Operations management · Process management · Resilience (materials science) · Supply chain · Computer Science · Marketing · Occupational Health and Safety Research · Quality and Supply Management · Supply Chain Resilience and Risk Management