The Impact of Perceived Greenwashing on Customer Satisfaction and the Contingent Role of Capability Reputation
Dados Bibliográficos
| ID | 21464200 |
|---|---|
| Autores | Ioannis Ioannou (0000-0002-8004-4913, London Business School, autor correspondente), George I Kassinis (0000-0003-0743-2837, University of Cyprus), George Kassinis, Giorgos E Papagiannakis (0000-0003-3845-1651, University of Peloponnese), Giorgos Papagiannakis |
| Ano | 2023 |
| Volume | 185 |
| Fascículo | 2 |
| Páginas | 333-347 |
| Data de publicação | 2023-06-01 |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Journal of Business Ethics (JOURNAL) |
| Identificadores do periódico | ISSN: 0167-4544 • E-ISSN: 1573-0697 |
| Editora | Springer Science and Business Media LLC (PUBLISHER) |
| DOI | 10.1007/s10551-022-05151-9 |
| OpenAlex | W4281956225 |
| Idioma | EN |
| Citações recebidas | 34 |
| Referências citadas | 73 |
Advertising · Business · Business ethics · Corporate social responsibility · Customer satisfaction · Greenwashing · Hypocrisy · Political science · Public relations · Reputation · Consumer Behavior in Brand Consumption and Identification · Corporate Social Responsibility Reporting · Environmental Sustainability in Business · Marketing
The price of deception? Greenwashing and firm value through a bibliometric lens
Genuine CSR motive and organizational attractiveness
Perceived greenwashing and employee green behavior
Can organizations get away with greenwashing? CSR attributions and counterproductive sustainability behaviors
Is greenwashing impacting on green brand trust and purchase intentions? Mediating role of environmental knowledge
Ready for Action! Destination Climate Change Communication
Green Talk, Costly Walk
From green advertising to greenwashing
CSR decoupling and stock price crash risk
Environmental judicial reform and corporate greenwashing
Hold up an umbrella on rainy days
Exploring the barriers and facilitators to safer hair product purchasing and use among Black women in the greater Boston area through photovoice in the Restyle study
Unlocking Satisfaction Dynamics in the AI-Driven Banking Era
Is woke advertising necessarily woke-washing? How woke advertising and (mis)aligned corporate practices influence perceived woke-washing
Social Trust and Corporate Greenwashing
Mitigating Investor Reactions to Financial Misconduct
When the Private and the Public Self Don’t Align
Hypocrites! Social Media Reactions and Stakeholder Backlash to Conflicting CSR Information
Superstitious Beliefs to Mitigate Misfortune by Avoiding Unethical Practices
To Act or Not to Act
Intergenerational Hypocrisy
How does corporate greenwashing affect firm resilience –Causal inference utilizing dual machine learning techniques
Greenwashing and its consequences
Talk the Talk, But Walk the Walk? Female-Managed Firms and Greenwashing Behavior
When Environmental Claims are Empty Promises
ESG disclosures, green innovation, and greenwashing
The Motivation of Corporate Greenwashing
Unveiling internal drivers of corporate greenwashing
From green demand to deceptive practices
The Cost of ESG Decoupling
Unleashing the role of greenwashing in the relationship of environmental sustainability thoughts and environmental performance
Unveiling greenwashing dynamics
Impact of “environmental disclosure greenwashing”
Are publicly traded tourism and hospitality providers greenwashing
Perceived Greenwashing
Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay
Does Greenwashing Pay Off? Understanding the Relationship Between Environmental Actions and Environmental Legitimacy
Legitimacy in Organizational Institutionalism
Managing the Message
Tweetjacked
Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility
Doing Better at Doing Good
How Sustainability Ratings Might Deter ‘Greenwashing’
Consumer–Company Identification
Corporate Social Responsibility, Customer Satisfaction, and Market Value
The Company and the Product
The American Customer Satisfaction Index
Managing for stakeholders, stakeholder utility functions, and competitive advantage
Mind the gap
Corporate Hypocrisy
Reputation and corporate strategy
Washing Away Your Sins? Corporate Social Responsibility, Corporate Social Irresponsibility, and Firm Performance
Greenwash and Green Trust
Walking and Talking Corporate Social Responsibility
Reaping relational rewards from corporate social responsibility
Being Good or Being Known
The Impact of Corporate Sustainability on Organizational Processes and Performance
Faking It or Muddling Through? Understanding Decoupling in Response to Stakeholder Pressures
Willing and Able
Perceived Greenwashing
CSR as aspirational talk
Unobservable Selection and Coefficient Stability
Selection on Observed and Unobserved Variables
Evaluations of Ingroup and Outgroup Members
Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework
The Short- and Long-Term Effects of Measuring Intent to Repurchase
| Citações por ano | 11,33 |
|---|---|
| Intervalo de citações | 2023 - 2026 (4) |
| Altamente citado | Não |