Citizen Self-Presentation and Aggression in Ticket Fining Events
A Video Observational Study
Dados Bibliográficos
| ID | 2153501 |
|---|---|
| Autores | Camilla Bank Friis (0000-0001-6134-4622, University of Copenhagen, Copenhagen, Denmark), Marie Rosenkrantz Lindegaard (0000-0002-1630-774X, The Netherlands Institute for the Study of Crime and Law Enforcement (NSCR) University of Amsterdam, Amsterdam, The Netherlands, autor correspondente) |
| Ano | 2022 |
| Volume | 43 |
| Fascículo | 8 |
| Páginas | 897-911 |
| Data de publicação | 2022-08-03 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Deviant Behavior (JOURNAL) |
| Identificadores do periódico | ISSN: 0163-9625 • E-ISSN: 1521-0456 |
| Editora | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/01639625.2021.1921559 |
| OpenAlex | W3158780940 |
| Idioma | EN |
| Citações recebidas | 4 |
| Referências citadas | 51 |
Despite the risk of employee victimization, research on deviant citizen behavior in frontline encounters is limited. When passengers are issued a fine on the bus, they sometimes respond aggressively toward the ticket inspector. This article identifies how citizens present themselves in ticket fining events and examines how their self-representations are related with aggressive acts toward frontline workers. Data comprise video footage of 40 events recorded with occupational body-worn cameras from public buses in Denmark. Using in-depth qualitative video analysis, the study systematically analyzes the encounters for citizen self-presentation and aggression. Five self-presentation types are identified, comprising passengers appearing innocent, honest, wronged, defiant, or superior in the inspector encounters. In aggressive events, passengers in particular perform the defiant and superior self-presentation types and typically perform more types than in the nonaggressive events. The findings yield insights into aggressive frontline encounters with an enlarged understanding of the range of reactions and counterattacks during these events. Recognizing these presentations and changing responses could help frontline workers prevent exposure to aggression on the job
Advertising · Aggression · Business · Computer security · Observational study · Presentation (obstetrics · Ticket · Applied Psychology · Computer Science · Crime Patterns and Interventions · Crime, Deviance, and Social Control · Medicine · Policing Practices and Perceptions · Psychology · Social Psychology
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| Obras citantes distintas | 4 |
|---|---|
| Citações por ano | 1,33 |
| Intervalo de citações | 2023 - 2026 (4) |
| Velocidade de citação | current |
| Altamente citado | Não |
| Tipos de citação | Neutras: 4 |