Advances in Social Media Research

Past, Present and Future

Dados Bibliográficos

ID23332467
AutoresKawaljeet Kaur Kapoor (0000-0001-9524-905X, Brunel University of London, autor correspondente), Kuttimani Tamilmani (0000-0002-9615-1465, Swansea University, autor correspondente), Nripendra P Rana (0000-0003-1105-8729, Swansea University, autor correspondente), Pushp Patil, Pushp P Patil (Swansea University, autor correspondente), Yogesh K Dwivedi (0000-0002-5547-9990, Swansea University, autor correspondente), Sridhar Nerur (0000-0001-9557-6202, The University of Texas at Arlington, autor correspondente)
Ano2018
Volume20
Fascículo3
Páginas531-558
Data de publicação2018-06-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoInformation Systems Frontiers (JOURNAL)
Identificadores do periódicoISSN: 1387-3326 • E-ISSN: 1572-9419
EditoraSpringer Science and Business Media LLC (PUBLISHER)
DOI10.1007/s10796-017-9810-y
OpenAlexW2767327746
IdiomaEN
Citações recebidas158
Referências citadas148

Social media comprises communication websites that facilitate relationship forming between users from diverse backgrounds, resulting in a rich social structure. User generated content encourages inquiry and decision-making. Given the relevance of social media to various stakeholders, it has received significant attention from researchers of various fields, including information systems. There exists no comprehensive review that integrates and synthesises the findings of literature on social media. This study discusses the findings of 132 papers (in selected IS journals) on social media and social networking published between 1997 and 2017. Most papers reviewed here examine the behavioural side of social media, investigate the aspect of reviews and recommendations, and study its integration for organizational purposes. Furthermore, many studies have investigated the viability of online communities/social media as a marketing medium, while others have explored various aspects of social media, including the risks associated with its use, the value that it creates, and the negative stigma attached to it within workplaces. The use of social media for information sharing during critical events as well as for seeking and/or rendering help has also been investigated in prior research. Other contexts include political and public administration, and the comparison between traditional and social media. Overall, our study identifies multiple emergent themes in the existing corpus, thereby furthering our understanding of advances in social media research. The integrated view of the extant literature that our study presents can help avoid duplication by future researchers, whilst offering fruitful lines of enquiry to help shape research for this emerging field.

Extant taxon · Field (mathematics) · Knowledge management · Political science · Public relations · Relevance (law) · Social media · Sociology · World Wide Web · Computer Science · Digital Marketing and Social Media · Knowledge Management and Sharing · Technology Adoption and User Behaviour