Proletarian or Promethean

This article addresses a controversy regarding the extent to which an information technology system may marginalize social service workers and their clients. The Indiana Client Eligibility System (ICES) software was designed to maintain, distribute, and streamline that state's Aid for Families with Dependent Children, Food Stamp, and Medicaid programs while also setting the stage for a welfare-to-workfare policy transition. One Indiana county's welfare staff and clients are analyzed after adoption of ICES. Observation, interviews, and a perspective informed by Giddens's 1979 notions of structuration and DeSanctis and Poole's 1994 Adaptive Structuration Theory reveal ICES's structural features and "spirit," its dependence and impact on organizational structure, and its effects on the perceived roles and relationships of caseworkers (i.e., "disenchanted" and "distanced"), supervisors (i.e., "disempowered"), clients (i.e., "disenfranchised"), and clerks (i.e., "disbursing" and "distinctive

Business · Participant observation · Perspective (graphical · Political science · Public relations · Service (business · Social science · Social Welfare · Sociology · Structuration theory · Welfare · Workfare · Computer Science · Law · Nonprofit Sector and Volunteering · Social Capital and Networks · Social Work Education and Practice · Marketing

• Street-Level Bureaucracy and E-Government

  Aurélien Buffat•Public Management Review•2015

  Incluir item

• Crafting or mass-producing decisions

  Peter André Busch•Information Polity•2019

  Incluir item

• Struggling to Move Forward

  Open Access•Mingzi Ma, Jun Huang et al.•Child & Family Social Work•2025

  Incluir item

• Resistance and Accommodation in a Post-Welfare Social Service Organization

  Open Access•Nancy C Jurik, Gray Cavender et al.•Journal of Contemporary Ethnography•2009

  Incluir item

• Regulating the poor

  Frances Fox Piven•Regulating the poor•1972

  Incluir item

• Capturing the Complexity in Advanced Technology Use

  Gerardine Desanctis, Marshall Scott Poole•Organization Science•1994

  Incluir item

• Ethnography unbound

  Alice Burton, Ann Arnett Ferguson et al.•Ethnography unbound•1991

  Incluir item

• Labor and Monopoly Capital

  Harry Braverman•Monthly Review•1974

  Incluir item

• The 'grey digital divide'

  Open Access•Peter Millward•First Monday•2003

  Incluir item

• The Ins and Outs of Welfare-to-Work

  Brenda Solomon•The Journal of Sociology & Social…•2001

  Incluir item

• Planned Organizational Change

  Open Access•Edward M Glaser•Knowledge•1986

  Incluir item

• Traditional Media and Culture

  Open Access•ROBERT C ROE•Knowledge•1988

  Incluir item

• Research on Deviance

  James J Teevan, Jack D Douglas•Contemporary Sociology A Journal…•1973

  Incluir item

• The Industrialization of Social Work Practice

  Michael Fabricant•Social Work•1985

  Incluir item

• Membership Roles in Field Research

  Patricia A Adler, Patricia Adler et al.•Membership Roles in Field Research•1987

  Incluir item

• Central Problems in Social Theory

  Open Access•Anthony Giddens•Central Problems In Social Theory…•1979

  Incluir item

• Prison Gang Members' Tattoos as Identity Work

  Open Access•Michael Phelan, Michael P Phelan et al.•Symbolic Interaction•1998

  Incluir item

• Work Commitment and Constraint Among Mothers on Workfare

  Open Access•Stacey J Oliker•Journal of Contemporary Ethnography•1995

  Incluir item

• Varieties of Opportunistic Research

  Open Access•Jeffrey W Riemer•Urban Life•1977

  Incluir item

• A Meta-Analysis of Workplace Ethnographies

  Open Access•Randy Hodson•Journal of Contemporary Ethnography•2004

  Incluir item

• A "Know It All" with a "Pet Peeve" Meets "Underdogs" Who "Let Her Have It

  Open Access•Brenda Solomon•Journal of Contemporary Ethnography•2003

  Incluir item

• Proletarianization and educated labor

  Open Access•Magali Sarfatti Larson•Theory and Society•1980

  Incluir item