Relationship-Based Care Work, Austerity and Aged Care

Dados Bibliográficos

ID2374493
AutoresDonna Baines (0000-0003-3569-0083, The University of British Columbia, Canada, autor correspondente), Annabel Dulhunty (0000-0002-1962-2470, The University of Sydney), Sara Charlesworth (0000-0001-6975-9283, RMIT University)
Ano2022
Volume36
Fascículo1
Páginas139-155
Data de publicação2022-02-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoWork Employment and Society (JOURNAL)
Identificadores do periódicoISSN: 0950-0170 • E-ISSN: 1469-8722
EditoraSAGE Publications Inc (PUBLISHER)
DOI10.1177/0950017020980985
OpenAlexW3126168735
IdiomaEN
Citações recebidas18
Referências citadas34

Home care and aged care in English-speaking countries around the globe have enthusiastically taken up a model of work known as 'relationship-based care' (RBC). Part of the popularity of RBC is because it does not challenge austerity, underfunding, and extensive managerialism. Instead it works within and through them to foster caring connections between patients, staff, and families, and is able to do so because workers are willing to self-sacrifice for clients. Drawing on case study data collected using a 'rapid ethnography' methodology in two large Australian aged care organisations, this article explores workers' experience of work and contributes to Bolton's typology of emotion management in the relationship-based care endeavour. Our typology includes: (1) austerity-linked sacrifice; (2) official discourse; (3) faux control; and (4) compulsory time philanthropy. The article contributes to debates on care work, relationship-based care, emotional labour, and emotion management and working in the context of austerity and managerialism

Austerity · Care work · Context (archaeology · Ethnography · Geography · Globe · Managerialism · Political science · Politics · Popularity · Public relations · Sacrifice · Sociology · Typology · Work (physics · Emotional Labor in Professions · Employment and Welfare Studies · Labor Movements and Unions · Law · Psychology · Social Psychology