Invisible Room Attendants
Outsourcing as a Dispositive of (In)visibility and the Resistance of Las Kellys in Spain
Dados Bibliográficos
| ID | 2374652 |
|---|---|
| Autores | Alan Valenzuela Bustos (0000-0001-9980-2895, Universitat Autonòma de Barcelona), Ana Gálvez Mozo (0000-0003-4195-4823, Universitat Oberta de Catalunya, autor correspondente), Ana Gálvez-Mozo (Universitat Oberta de Catalunya), Verna Alcalde González (0000-0003-1058-6458, Universitat Oberta de Catalunya), Verna Alcalde-Gonzalez (Universitat Oberta de Catalunya) |
| Ano | 2023 |
| Volume | 37 |
| Fascículo | 6 |
| Páginas | 1646-1663 |
| Data de publicação | 2023-12-01 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Work Employment and Society (JOURNAL) |
| Identificadores do periódico | ISSN: 0950-0170 • E-ISSN: 1469-8722 |
| Editora | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/09500170221092353 |
| OpenAlex | W4283814686 |
| Idioma | EN |
| Citações recebidas | 8 |
| Referências citadas | 32 |
Outsourced room attendants have been described as invisible to both guests and management. However, room attendants in Spain have managed to create a movement called Las Kellys, which has raised their visibility and earned them respect in society. The article questions how outsourcing leads to the invisibility of room attendants in Spain and how Las Kellys renders them visible. Based on a study conducted with room attendants who were working at hotels in different parts of Spain in 2020, the results show how outsourcing works as a dispositive that creates invisibility through a socio-spatial and socio-legal segregation, while workers are seen as a number to be managed. Against the dispositive of invisibility, Las Kellys has raised their visibility as social actors to contest these ways of being (in)visible
Business · CONTEST · Geography · Invisibility · Optics · Outsourcing · Physics · Political science · Resistance (ecology · Sociology · Visibility · Emotional Labor in Professions · Law · Marketing
Union democracy from below
Regulating from below
‘We are the women who clean and the structural base of the hotel’
Rethinking housekeeping job quality
Mobilisation as organising under outsourcing and subcontracting
Job quality and health conditions in the hotel industry
Playing with Space to Deal with the Contradictions of Customer Sovereignty
Double the Tasks, Double the Control
‘The Dispositive’
Las Kellys y el turismo
Dirty Work
Interpelaciones identitarias en el trabajo
Honor in Dirty Work
Las funciones performativas de los instrumentos en las redes de acción pública
Embodied intersectionality and the intersectional management of hotel labour
Cleaning Up
No clean rooms, no hotel business
Subcontracted Employment and its Challenge to Labor
The Cleaners You Aren’t Meant to See
The politics of (in)visibility displays
Using thematic analysis in psychology
Too precarious to be inclusive? Hotel maid employment in Spain
Relational Analysis
Good People and Dirty Work
Can Dirty Work be Satisfying? A Mixed Method Study of Workers Doing Dirty Jobs
Mechanisms of invisibility
Do not disturb/please clean room
| Obras citantes distintas | 8 |
|---|---|
| Citações por ano | 4 |
| Intervalo de citações | 2024 - 2026 (3) |
| Velocidade de citação | current |
| Altamente citado | Não |
| Tipos de citação | Neutras: 8 |