The Social Role of the Settlement House

In the literature of social work, there is one important perspective lacking. The workers discuss the purposes and policies of their institutions and seek to evaluate results in these terms. They discuss their jobs from the standpoint of established professional standards. However, by the very nature of their positions, they are insulated from the criticism of the people they do or do not serve in the local community. The politician is responsible to his constituents, and if they are dissatisfied with his performance they can vote him out of office. The clients of the social worker have no such power, nor are they articulate enough to give public expression to their dissatisfactions. Consequently there is likely to be a wide disparity between the purposes and policies of a settlement house and its actual functioning. Concentration upon the functions of the institution in its day to day dealings with people should supply the missing perspective. By observing the relations between social workers and the people, we shall be able to determine what role the settlement house actually plays in the community

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