Globalization and the Service Workplace

Dados Bibliográficos

ID3758255
AutoresDanielle D Van Jaarsveld (0000-0002-4188-6878, University of British Columbia, Vancouver, Canada), Daniyal Zuberi (0000-0002-0988-3829, University of British Columbia), Daniyal M Zuberi (University of British Columbia, Vancouver, Canada)
Ano2011
Volume55
Fascículo7
Páginas815-822
Data de publicação2011-07-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoAmerican Behavioral Scientist (JOURNAL)
Identificadores do periódicoISSN: 0002-7642 • E-ISSN: 1552-3381
EditoraSAGE Publications Inc (PUBLISHER)
DOI10.1177/0002764211407830
OpenAlexW2112982180
IdiomaEN
Referências citadas17

The articles in this volume were part of a workshop on globalization and service work that took place at the Peter Wall Institute for Advanced Studies at the University of British Columbia in Vancouver, Canada. In attendance were scholars with an interest these questions and with interdisciplinary perspectives and diversity with respect to their countries of study.Participants came from Canada, the United States, the United Kingdom, China, South Korea, and Australia and were at various points in their academic careers. A broad array of disciplines were represented, including geography, industrial relations, anthropology, sociology, law, gender studies, and human resource management. The scope of industries studied consisted of health care, call centers, hotels, and restau-rants, and the countries studied included India, China, Africa, Canada, the United States, South Korea, and Australia. Ron Hira from the Rochester Institute of Technology, a leading expert on outsourcing, was the keynote speaker for the workshop, and Steven Frenkel from the Australian School of Business, a leading expert on the service work-force, concluded the workshop by identifying the themes that emerged from the pre-sentations and discussions.This special issue of the

Business · Economic growth · Economics · Globalization · Political science · Public relations · Service (business) · Emotional Labor in Professions · Employment and Welfare Studies · Labor Movements and Unions · Marketing