Is hierarchy the only answer? The accountability preferences of Chinese public employees in public service delivery

Dados Bibliográficos

ID4075211
AutoresYanwei Li (0000-0002-6928-2478, Qingdao University, autor correspondente)
Ano2024
Volume41
Fascículo3
Páginas531-549
Data de publicação2024-05-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoReview of Policy Research (JOURNAL)
Identificadores do periódicoISSN: 1541-132X • E-ISSN: 1541-1338
EditoraWiley (PUBLISHER • GB)
DOI10.1111/ropr.12531
OpenAlexW4379162370
IdiomaEN
Citações recebidas8
Referências citadas38

This contribution applies the Q methodology to investigate Chinese public employees' accountability preferences under different accountability relationships in delivering public services. We identify four accountability preferences: a vertically oriented accountability, a network-style accountability, a style of accountability between market and participatory accountability, and a vertically oriented style of market accountability. Our data show that Chinese public employees hold varied accountability preferences in public service delivery, and hierarchy is a relatively popular one. It is suggested that governors should effectively align different accountability relationships with the aim of better steering the behavior of public employees in public service delivery

Accountability · Business · Citizen journalism · Hierarchy · Political science · Public relations · Public service · Service delivery framework · Customer Service Quality and Loyalty · Economic and Environmental Valuation · Public Administration · Q Methodology Applications · Marketing