Exploring employee perceptions of Six Sigma as a change management program in higher education

Dados Bibliográficos

ID4545472
AutoresMonica Davis (Financial Affairs, College of Continuing Studies, The University of Alabama, Tuscaloosa, AL, USA, autor correspondente), Matthew Fifolt (0000-0003-4720-7124, University of Alabama at Birmingham)
Ano2018
Volume40
Fascículo1
Páginas81-93
Data de publicação2018-01-02
Peer ReviewedSim
Open AccessNão
TipoARTICLE
PeriódicoJournal of Higher Education Policy and Management (JOURNAL)
Identificadores do periódicoISSN: 1360-080X • E-ISSN: 1469-9508
EditoraInforma UK Limited (PUBLISHER • GB)
DOI10.1080/1360080x.2017.1377970
OpenAlexW2756301925
IdiomaEN
Citações recebidas4
Referências citadas19

Change initiatives in higher education are frequently guided by an institutional change management program which provides employees with a framework and set of skills to better understand problems and facilitate change at the organisational level. In this paper, we explore employee perceptions of Six Sigma as a tool for facilitating change at one public institution of higher education in the southeast United States. Unlike previous research studies that focused on specific results of change initiatives using Six Sigma, our research team considered how individuals, trained in the implementation of Six Sigma techniques and strategies, viewed the potential of the Six Sigma model to enact and sustain change initiatives in a higher education setting. In this case study, we describe Six Sigma as a change management program in higher education based on Lewin's Three-Phase Model of Change

Business · Change management (ITSM · Higher education · Institution · Organizational change · Perception · Political science · Public relations · Set (abstract data type · Six Sigma · Social science · Sociology · Computer Science · Organizational Leadership and Management Strategies · Organizational Learning and Leadership · Psychology · Quality and Supply Management · Marketing