The influence of academic culture on quality management system ISO 9001 maintenance within Malaysian universities

Dados Bibliográficos

ID4545875
AutoresSiti Arni Basir (0000-0003-4204-0089, University of Malaya, autor correspondente), John Dwyfor Davies (0000-0002-1996-2109, University of Salford), John Davies (0000-0002-4847-1587), Alex Douglas (0000-0002-5548-9208, Liverpool John Moores University), Jacqueline Douglas, Alexander Douglas (0000-0001-9486-8991)
Ano2017
Volume39
Fascículo3
Páginas320-340
Data de publicação2017-05-04
Peer ReviewedSim
Open AccessNão
TipoARTICLE
PeriódicoJournal of Higher Education Policy and Management (JOURNAL)
Identificadores do periódicoISSN: 1360-080X • E-ISSN: 1469-9508
EditoraInforma UK Limited (PUBLISHER • GB)
DOI10.1080/1360080x.2017.1298199
OpenAlexW2596945102
IdiomaEN
Citações recebidas4
Referências citadas48

This study investigates the influence of the elements of academic culture on quality management system ISO 9001 maintenance within Malaysian universities. There is a dearth of empirical studies on maintaining ISO 9001, particularly in the higher education context. From the literature review, academic culture was classified according to four elements - academic freedom, individualism, professionalism and collegiality. Two case studies were conducted within Malaysian universities that had been ISO 9001-certified for 5 years. At the time of this research, these two were the only universities that had certification for their entire organisation. (Most organisations gain certification for specific departments). The findings showed that academic freedom, individualism and collegiality had worked against ISO 9001 maintenance, while professionalism had influenced ISO 9001 maintenance both positively and negatively. The opposites of individualism (teamwork) and collegiality (managerialism) had supported ISO 9001 maintenance in one of the cases. (c) 2017, Routledge. All rights reserved

Business · Certification · Collegiality · Context (archaeology · Higher education · Individualism · Management · Management system · Managerialism · Organizational culture · Pedagogy · Political science · Public relations · Quality (philosophy · Quality assurance · Quality management · Quality management system · Sociology · Teamwork · Construction Project Management and Performance · Quality and Management Systems · Quality and Supply Management · Marketing