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Texting the waters

An assessment of focus groups conducted via the WhatsApp smartphone messaging application

Dados Bibliográficos

ID4563758
AutoresJulienne Chen (0000-0002-2464-6151, Singapore University of Technology and Design, autor correspondente), Pearlyn Neo (0000-0002-7797-8942, Singapore University of Technology and Design)
Ano2019
Volume12
Fascículo3
Data de publicação2019-09-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoMethodological Innovations (JOURNAL)
Identificadores do periódicoISSN: 2059-7991 • E-ISSN: 2059-7991
EditoraSAGE Publications Inc (PUBLISHER)
DOI10.1177/2059799119884276
OpenAlexW2983118844
IdiomaEN
Citações recebidas33
Referências citadas22

Focus groups are a well-used research method in the social sciences. Typically, they are conducted in person to generate research insights through group discussion and interaction. As digital technologies advance, there have been efforts to consider how to conduct focus groups in an online format, often using computer-based tools such as email, chat and videoconferencing. In this article, we test the potential of smartphone-based mobile messaging as a new method to elicit group-level insights. Based on empirical analysis and comparison of in-person and WhatsApp group chat focus groups conducted in Singapore, we find that WhatsApp group chat does have the potential to generate well-elaborated responses and group interaction, particularly among younger, digitally fluent participants. However, the quantity and richness of the conversation still do not match that of the in-person focus groups, and further innovation may be needed to improve mobile messaging as a qualitative research method

Computer-mediated communication · Conversation · Focus (optics · Focus group · Multimedia · Text messaging · The Internet · Videoconferencing · World Wide Web · Communication · Computer Science · Focus Groups and Qualitative Methods · Impact of Technology on Adolescents · Psychology · Social Media and Politics

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Obras citantes distintas33
Citações por ano5,5
Intervalo de citações2020 - 2026 (7)
Velocidade de citaçãocurrent
Altamente citadoNão
Tipos de citaçãoNeutras: 33
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