Using Linguistic Ethnography to Study Video Consultations

A Call to Action and Future Research Agenda

Dados Bibliográficos

ID4712976
AutoresLucas M Seuren (0000-0001-9631-3113, University of Oxford, autor correspondente), Sara Shaw (0000-0002-7014-4793, University of Oxford), Sara E Shaw (University of Oxford)
Ano2022
Volume32
Fascículo5
Páginas800-813
Data de publicação2022-04-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoQualitative Health Research (JOURNAL)
Identificadores do periódicoISSN: 1049-7323 • E-ISSN: 1552-7557
EditoraSAGE Publications Inc (PUBLISHER)
DOI10.1177/10497323221077297
PMID35245150
OpenAlexW4220974961
IdiomaEN
Citações recebidas6
Referências citadas81

Video consultations are a rapidly growing service model, particularly in secondary care. Studies, mainly using trials and post-hoc surveys, have routinely documented that they can be a safe and effective means to deliver care at a distance. While video offers new opportunities to provide health services, it also constrains how patients and clinicians can interact, raising questions about feasibility, quality, and safety-questions that cannot be adequately addressed with prevailing methods and approaches. To support successful and appropriate implementation, use and spread of video consultations, we need to investigate how video changes the interaction. In this article, we use two worked examples to demonstrate how Linguistic Ethnography, a methodological approach combining ethnographic with linguistic analysis, enables a detailed understanding of how communication in video consultations works, providing an evidence base to support patients and clinicians with using this service model

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