The Syrian refugee crisis

How local governments and NGOs manage their image via social media

Dados Bibliográficos

ID5084553
AutoresMaría Del Mar Gálvez‐rodríguez (0000-0002-3708-6229, Senior Lecturer, Department of Economics and Business University of Almería Spain, autor correspondente), Arturo Haro‐de‐rosario (Associate Professor, Department of Economics and Business University of Almería Spain), Arturo Haro De Rosario (0000-0002-2052-4237, University of Almería, autor correspondente), Carmen Caba-Pérez (0000-0002-8452-5909, University of Almería, autor correspondente), María Del Carmen Caba‐pérez (Professor, Public Management Sector, and General Manager University of Almería Spain)
Ano2019
Volume43
Fascículo3
Páginas509-533
Data de publicação2019-07-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoDisasters (JOURNAL)
Identificadores do periódicoISSN: 0361-3666 • E-ISSN: 1467-7717
EditoraWiley (PUBLISHER • GB)
DOI10.1111/disa.12351
PMID30969444
OpenAlexW2937784572
IdiomaEN
Citações recebidas6
Referências citadas55

This study, based on situational crisis communication theory and set in the context of the Syrian refugee crisis, seeks first to conduct a comparative analysis of the management of online citizen engagement by local governments and non-governmental organisations (NGOs). Second, it aims to examine the relationship between certain factors pertaining to the types of responses submitted by citizens via the social media of the aforementioned actors. The sample is composed of several Spanish local governments and NGOs belonging to Red de Municipios de Acogida de Refugiados (Local Government Network for Refugee Allocation). The main findings are that NGOs' online engagement with citizens is more than that of local governments. Notably, NGOs are much more active on their Facebook pages than are local governments. The two actors converge, though, in terms of disseminating instructive information and paying less attention to 'basic crisis response options'. Moreover, the factors 'content type', 'reputation', and 'woman' affect the type of response messages sent by citizens

Business · Context (archaeology · Government (linguistics · Local government · Political science · Public relations · Refugee · Refugee crisis · Reputation · Situational ethics · Social media · Disaster Management and Resilience · Law · Public Administration · Public Relations and Crisis Communication · Social Media and Politics