Work-related stress experienced by tour guides

Dados Bibliográficos

ID6131773
AutoresGülşah Akkuş (0000-0003-0263-8609, Izmir Kâtip Çelebi University), Aytuğ Arslan (0000-0003-2206-8471, Izmir Kâtip Çelebi University)
Ano2023
Volume33
Fascículo2
Páginas95-110
Data de publicação2023-12-12
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoTuryzm/Tourism (JOURNAL)
Identificadores do periódicoISSN: 0867-5856 • E-ISSN: 2080-6922
EditoraUniwersytet Lodzki (University of Lodz) (PUBLISHER)
DOI10.18778/0867-5856.33.2.08
OpenAlexW4389623334
IdiomaEN
Citações recebidas4
Referências citadas45

Work-related stress (WRS) is stress caused or exacerbated by work. As ‘maestro’, tour guides (TGs) perform a variety of tasks within and outside the job description. Tour guides inevitably feel stress due to the demands from various parties. This study focuses on WRS of TGs and contributes to the literature by identifying stress factors from the perspective of TGs. According to the explanatory sequential design frame, a quantitative study was conducted with 90 participants, followed by a qualitative one with 16. From the five categories extracted through content analysis, to understand the relationship between WRS and work-related ill health (WRIH), WRIH-type and WRIH-reason were further analyzed. Findings show that WRS accounts for 15% of all the health problems of TGs. Unsafe conditions (UCs) are responsible for much of the stress experienced, while harassment, bullying and mobbing (HBM) from customers, shopkeepers, drivers and travel agents is the main stressor

Content analysis · Harassment · Mobbing · Sociology · Stressor · Work stress · Applied Psychology · Clinical Psychology · Computer Science · Engineering · Job Satisfaction and Organizational Behavior · Management Theory and Practice · Occupational Health and Safety Research · Psychology · Social Psychology