From eParticipation to mobile participation

Designing a service platform and business model for mobile participation

Dados Bibliográficos

ID6149201
AutoresMark De Reuver (0000-0002-6302-7185, Delft University of Technology), Stefan Stein (0000-0001-7403-1158, Universität Koblenz), J Felix Hampe (Universität Koblenz)
Ano2013
Volume18
Fascículo1
Páginas57-73
Data de publicação2013-03-27
Peer ReviewedSim
Open AccessNão
TipoARTICLE
PeriódicoInformation Polity (JOURNAL)
Identificadores do periódicoISSN: 1875-8754 • E-ISSN: 1570-1255
EditoraIOS Press (PUBLISHER • NL)
DOI10.3233/ip-2012-0276
OpenAlexW1582214251
IdiomaIT
Citações recebidas7
Referências citadas12

In an attempt to bring citizens closer to governments, electronic participation is increasingly receiving attention. Despite technological advances regarding smartphones and mobile Internet, mobile extensions to eParticipation solutions are still largely lacking. In this paper, we descr ibe the design of a generic service platform that enables citizens to report incidents and interact with government agencies while on the move. Our service platform utilizes state-of-the-art mobile technologies, georeferencing and wiki concepts. The open and flexible service platform can be used by various government agencies to develop a range of service concepts in an efficient manner. Using a business model approach, we identify critical technological, organizational and financial design issues that government agencies need to deal with before implementing the proposed service platform. Most crucial questions are which agency should govern the service platform, how open the platform should be for other government agencies and how investments should be divided. The paper illustrates how to move from eParticipation to mobile participation, but also how a business model approach can contribute to designing viable mobile government services

Agency (philosophy · Business · Business model · Government (linguistics · Knowledge management · Mobile business development · Mobile device · Mobile service · Mobile technology · Mobile Web · Process management · Service (business · Service delivery framework · Service design · The Internet · World Wide Web · Computer Science · E-Government and Public Services · FinTech, Crowdfunding, Digital Finance · Privacy, Security, and Data Protection · Marketing