The Impact of Best Value on Local Authority Performance

Evidence from the Welsh Pilots

Dados Bibliográficos

ID6301701
AutoresGa Boyne, Julian Gould‐william, J Gould-Williams, Julian Gould‐Williams, Jennifer Laws, Jennifer Law (0000-0001-9956-7178), R Walker (0000-0001-8535-4809), Richard M Walker (0000-0003-1503-1814)
Ano2001
Volume27
Fascículo2
Páginas44-68
Data de publicação2001-06-01
Peer ReviewedSim
Open AccessNão
TipoARTICLE
PeriódicoLocal Government Studies (JOURNAL)
Identificadores do periódicoISSN: 0300-3930 • E-ISSN: 1743-9388
EditoraInforma UK Limited (PUBLISHER • GB)
DOI10.1080/714004097
OpenAlexW2118838769
IdiomaEN
Citações recebidas4
Referências citadas13

This article provides the first empirical evidence on the impact of Best Value processes on local service quality, costs, efficiency and accountability. Views were obtained from a wide range of personnel involved in the pilot programme in Wales by means of a postal questionnaire and interviews. The evidence shows that so far Best Value has had a positive impact on quality and accountability but little impact on service costs. Perceptions of the impact of Best Value are significantly more positive in authorities that adopted a corporate approach to the pilot process

Accountability · Best value · Business · Economics · Empirical evidence · Geography · Operations management · Political science · Public relations · Quality (philosophy · Service (business · Value (mathematics · Welsh · Computer Science · Customer Service Quality and Loyalty · Patient Satisfaction in Healthcare · Public Policy and Administration Research · Accounting · Marketing