Leadership and the Transformation of a Major Institution

Charles Rossotti and the Internal Revenue Service

Dados Bibliográficos

ID6366208
AutoresHal G Rainey, James Thompson (0000-0002-3219-2655, University of Illinois Urbana-Champaign)
EditoresNorma M Riccucci (0000-0002-9229-7408)
Ano2006
Volume66
Fascículo4
Páginas596-604
Data de publicação2006-07-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoPublic Administration Review (JOURNAL)
Identificadores do periódicoISSN: 0033-3352 • E-ISSN: 1540-6210
EditoraWiley (PUBLISHER • GB)
DOI10.1111/j.1540-6210.2006.00619.x
OpenAlexW2128336049
IdiomaEN
Citações recebidas13
Referências citadas1

Charles Rossotti took the helm at the Internal Revenue Service in 1997 amid complaints of abuse of both IRS workers and taxpayers. Did he succeed at improving the agency's image without sacrificing its principal mission to enforce the tax code fairly and effectively? This retrospective on Rossotti's five-year tenure suggests that he, his leadership team, and teams of IRS employees managed effective changes that substantially improved services to taxpayers and the administration of a beleaguered revenue-collection system. His leadership offers valuable lessons and insights for administrators in all settings. Are there invaluable lessons that public administrators might learn from Rossotti's management strategy

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