Providing individualized services under complex conditions
A configurational analysis of street‐level organizations
Dados Bibliográficos
| ID | 6446579 |
|---|---|
| Autores | Tone Alm Andreassen (0000-0001-9976-3777, Centre for the Study of Professions OsloMet—Oslo Metropolitan University Oslo Norway), Eric Breit (0000-0001-5069-7406, Department of Leadership and Organizational Behaviour BI Norwegian Business School Oslo Norway), Therese Saltkjel (0000-0003-2648-6400, Department of Social Work, Child Welfare and Social Policy, Faculty of Social Sciences OsloMet—Oslo Metropolitan University Oslo Norway) |
| Ano | 2024 |
| Volume | 103 |
| Fascículo | 2 |
| Páginas | 555-580 |
| Data de publicação | 2024-10-03 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Public Administration (JOURNAL) |
| Identificadores do periódico | ISSN: 0033-3298 • E-ISSN: 1467-9299 |
| Editora | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/padm.13035 |
| OpenAlex | W4403103812 |
| Idioma | EN |
| Citações recebidas | 3 |
| Referências citadas | 84 |
Individualized services are provided under complex conditions, as a variety of factors can affect the ability of a street‐level organization to adapt its services to individual needs and circumstances. Especially challenging are tensions between the means of control and standardization following new public management ( NPM ) and post‐ NPM ideas of holistic and coordinated services. Through a fuzzy‐set qualitative comparative analysis of Norwegian sector‐spanning street‐level organizations, we show three different configurations that can promote individualized services. These consist of variations of structural circumstances (size, service variety); organizational responses (goal coherence, cross working); and manager capacity (professional background, managerial orientation). Service individualization is not an outcome of the interaction between street‐level workers and clients alone, but an outcome of street‐level organizations and their managers' use of measures and competencies across service sectors, and of their capacity to develop a shared perception of goals and an organization that handles institutional complexity
Business · Political science · Public relations · Geriatric Care and Nursing Homes · Healthcare innovation and challenges · Public Administration · Public Policy and Administration Research
Structuring Organizations
The Contingency Theory of Organizations
Redesigning Social Inquiry
Coordination in Organizations
A Public Service Gap
Organizational Implications of Institutional Pluralism
The Recomposition of an Organizational Field
Hybrid professionalism and beyond
Complexity and Hybrid Public Administration—Theoretical and Empirical Challenges
Co-Production and the Co-Creation of Value in Public Services
Managing the Rivalry of Competing Institutional Logics
The New Public Governance? 1
Inside the Hybrid Organization
Legitimizing a New Role
Institutional Complexity and Organizational Responses
Strategic Responses to Institutional Processes
Frontline Delivery of Welfare-to-Work Policies in Europe
Integrating Social and Employment Policies in Europe
Professional Discretion and Accountability in the Welfare State
The ‘service turn’ in a new public management context
Development of hybrid professionalism
How do different organizational influences lead street-level workers to move towards clients? A comparison of care services for the elderly in Germany and Israel
Street-Level bureaucracy in public administration
Handling Tensions in Frontline Policy Implementation
The Ashgate Research Companion to New Public Management
Qualitative Comparative Analysis Using R
Cops, Teachers, Counselors
Set-Theoretic Methods for the Social Sciences
Meeting (or not) at the street level? A literature review on street‐level research in public management, social policy and social work
Increasing Roles for Municipalities in Delivering Public Employment Services
Effective local governance assisting vulnerable groups
One‐stop shops
Evidence-based activation work and service individualisation
The reform of the welfare services in Norway
Coping During Public Service Delivery
Institutional fragmentation and coordination initiatives in western European welfare states
Performance Management, Caseloads and the Frontline Provision of Social Services
Individualised service provision in an era of activation and new governance
Street-Level Bureaucrats and the Welfare State
Reconceptualizing layering—From mode of institutional change to mode of institutional design
One‐stop Shops for Social Welfare
Task Complexity, Organization Size, and Administrative Intensity
Change leadership and change embeddedness in public organizations
Searching for “the usual suspects”
Theorizing Hybridity
How governance conditions affect the individualization of active labour market services
Managing Institutional Complexity in Public Sector Reform
Hybrid Manager–professionals' Identity Work
Personalization and Street‐level Practice in Activation
Does individualized employment support deliver what is promised? Findings from three European cities
Reform of the employment and welfare administrations — the challenges of co-coordinating diverse public organizations
The Institutional Logics Perspective
Gauging the Impact of Growing Nonresponse on Estimates from a National RDD Telephone Survey
Reflections on Street‐Level Bureaucracy
Case Selection Techniques in Case Study Research
The Organization of Discipline
Street-Level Management
Organizational Capability in the Public Sector
Policy Work
Views from Below
Brokerage Professions and Implementing Reform in an Age of Experts
Co-Creation in an era of Welfare Conditionality - Lessons from Denmark
Locked-in or Locked-out
Putting Personalisation into Practice
Quasi-Markets and Service Delivery Flexibility Following a Decade of Employment Assistance Reform in Australia
| Obras citantes distintas | 3 |
|---|---|
| Citações por ano | 3 |
| Intervalo de citações | 2025 - 2026 (2) |
| Velocidade de citação | current |
| Altamente citado | Não |
| Tipos de citação | Neutras: 3 |