Satisfaction and Mental Health Outcomes Associated with a Large Regional Helpline
Dados Bibliográficos
| ID | 8906159 |
|---|---|
| Autores | Sean R McClellan (0000-0003-3355-343X, Abt Global (United States), autor correspondente), Meaghan Hunt (Abt Global (United States)), Lauren E W Olsho (0000-0003-4503-9745, Abt Global (United States)), Amrita Dasgupta (New York City Health and Hospitals Corporation), Mifta Chowdhury (New York City Health and Hospitals Corporation), Alicia Sparks (Abt Global (United States)), Alicia C Sparks |
| Ano | 2022 |
| Volume | 58 |
| Fascículo | 6 |
| Páginas | 1214-1224 |
| Data de publicação | 2022-01-11 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Community Mental Health Journal (JOURNAL) |
| Identificadores do periódico | ISSN: 0010-3853 • E-ISSN: 1573-2789 |
| Editora | Springer Science+Business Media (PUBLISHER • DE) |
| DOI | 10.1007/s10597-021-00931-5 |
| PMID | 35015179 |
| OpenAlex | W4205517219 |
| Idioma | EN |
| Citações recebidas | 1 |
| Referências citadas | 33 |
We surveyed users of a behavioral health helpline serving New York City and surroundings, to assess their helpline experiences, changes in psychological distress after contacting the helpline, and factors associated with differences in these measures. We surveyed users twice: roughly 2 weeks following their helpline contact, from 4/2019 to 9/2019 (N = 1097 respondents) and again 6 months following contact, from 10/2019 to 3/2020 (N = 732 respondents). Eighty-nine percent of respondents reported that contacting the helpline helped them deal a little or a lot more effectively with their problems. Rates of psychological distress decreased from 41.3% 2 weeks following helpline contact to 29.0% 6 months after (P < 0.05). Improvements in psychological distress were found across a range of demographic characteristics and were greatest for repeat users. Users reported broadly positive experiences with the helpline and improved psychological distress 6 months later. Behavioral health helplines can offer beneficial services to diverse populations, complementing the formal behavioral healthcare system
Distress · Family medicine · Helpline · Hotline · Mental health · Psychiatry · Psychological distress · Telecommunications · Clinical Psychology · Digital Mental Health Interventions · Emergency Medicine · Medicine · Mental Health and Patient Involvement · Mental Health Treatment and Access · Psychology
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| Obras citantes distintas | 1 |
|---|---|
| Citações por ano | 1 |
| Intervalo de citações | 2026 - 2026 (1) |
| Velocidade de citação | current |
| Altamente citado | Não |
| Tipos de citação | Neutras: 1 |