Mailed Versus Telephoned Appointment Reminders To Reduce Broken Appointments in a Hospital Outpatient Department

This study compared mail, telephone, and control strategies to reduce the rate of broken appointments in a pediatric outpatient department. Based on 1,039 randomly assigned appointments, the mail strategy had a broken appointment rate of 29.1 per cent, the telephone strategy of 25.3 per cent, and the control of 44.2 per cent. Both strategies were significantly effective, but the difference between them was not significant. Patients without telephones had a higher rate of broken appointments than patients with telephones. Mailed reminders are the more cost-effective intervention

Family medicine · Medical emergency · Outpatient clinic · Significant difference · Telephone call · Emergency Medicine · Healthcare Operations and Scheduling Optimization · Healthcare Systems and Technology · Hospital Admissions and Outcomes · Internal Medicine · Medicine

• Differential Effects of a Phone Reminder on Appointment Keeping for Patients with Long and Short Between-Visit Intervals

  Rona L Levy, Rona Levy•Medical Care•1977

  Incluir item

• Broken Appointments at a Neighborhood Health Center

  Dale L Morse, Molly P Coulter et al.•Medical Care•1984

  Incluir item

• Increasing Prescribed Office Visits

  David M Smith, James A Norton et al.•Medical Care•1986

  Incluir item

• Do Postcard Reminders Improve Influenza Vaccination Compliance

  Eric B Larson, James Bergman et al.•Medical Care•1982

  Incluir item

• The Effects of Patient‐Initiated Phone Confirmation Strategies on Appointment Keeping at a Hospital Dental Clinic

  Open Access•Alan J Cohen, Philip Weinstein et al.•Journal of Public Health Dentistry•1980

  Incluir item

• Stratifying no-show patients into multiple risk groups via a holistic data analytics-based framework

  Open Access•Serhat Simsek, Thomas Tiahrt et al.•Decision Support Systems•2020

  Incluir item

• Results of an intervention to improve compliance with referrals for evaluation of suspected malignancies at neighborhood public health centers

  Clara Manfredi, Loretta Lacey et al.•American Journal of Public Health•1990

  Incluir item

• Enhancement of high risk children's utilization of dental services

  D G Olson, Rona L Levy et al.•American Journal of Public Health•1981

  Incluir item

• Case manager follow-up to failed appointments and subsequent service utilization

  Open Access•Michael B Blank, Matthew Y Chang et al.•Community Mental Health Journal•1996

  Incluir item

• Experiments to increase return in a medical screening drive

  Open Access•M Catherine Roberts, Sandy K Wurtele et al.•Social Science & Medicine•1983

  Incluir item

• Compliance in acute and chronic patients receiving a health belief model intervention in the emergency department

  Open Access•Susan L Jones, Paul K Jones et al.•Social Science & Medicine•1991

  Incluir item

• Yale studies in ambulatory medical care. V. Determinants of use of hospital emergency services

  E Richard Weinerman, R S Ratner et al.•American Journal of Public Health…•1966

  Incluir item

• Discrete Multivariate Analysis

  James R Beniger, Yvonne M M Bishop et al.•Contemporary Sociology A Journal…•1975

  Incluir item

• Determinants of Medical Care Utilization

  Arnold V Hurtado, Merwyn R Greenlick et al.•Medical Care•1973

  Incluir item

• Broken Appointments at a Comprehensive Clinic for Children

  O Colin Stine, Constantino Chuaqui et al.•Medical Care•1968

  Incluir item

• Variations Among Emergency Room Populations

  Paul R Torrens, DONNA G YEDVAB•Medical Care•1970

  Incluir item